Hi there! I am Harland Adino Alora IV and i have a strong background in Customer Service, Real Time Management and Data Analysis. In my previous role as an Associate Real Time Analyst - I honed my skills in , real-time management, forecasting,data analysis and staffing planning. I gained valuable experience in analyzing workforce data to identify trends, patterns, and insights, which informed staffing decisions and improved overall efficiency. My ability to monitor real-time performance metrics and generate insightful reports allowed me to effectively communicate key metrics and trends to stakeholders.Furthermore, my experience as a Senior Customer Representative demonstrated my dedication to maintaining accurate records, ensuring compliance with company standards, and providing analytical support. my expertise is handling incoming request from the customers and ensuring prompt resolutions of the queries which results in complete satisfaction & acceptance. Beyond my professional experience, I am a dedicated individual with a passion for technology, cryptocurrencies, and trading. I am committed to staying up-to-date with current trends and global news, which aligns well with a forward-thinking approach. Additionally, my Six Sigma Yellow Belt certification underscores my commitment to process improvement and my ability to identify areas for optimization. I am confident that my analytical skills, attention to detail, and passion for customer service and support and continuous improvement makes me a strong fit for your team. I look forward to the opportunity to contribute to your success and growth. Thank you for considering my application. I am excited about the possibility of joining your team and would welcome the chance to discuss how my skills and experiences align with your needs. Sincerely, Harland Adino Alora IV