Summary of Skill Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Manage large amounts of incoming calls Build sustainable relationships of trust through open and interactive communication Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents I believe my experience aligns and makes me a great fit. I'm an effective communicator who is skilled in giving oral presentations, speaking on the phone, and communicating via email. I've developed my ability to be extremely patient. My experience as a customer service representative for almost 5 years taught me strategies for working with different personalities and behavior, always work with a smile. I was awarded multiple times as one of the TOP AGENT, for my innovative strategies to meet and surpass quarterly Customer Satisfaction (CSAT).