Hello, I'm Jade Gargantiel, a seasoned customer service and technical support professional with over 12 years of experience. My journey has equipped me with a strong foundation in customer support, where I've honed my skills in email, phone, text communication, and technical troubleshooting. Currently, I serve as a Fulfillment Team Lead at Hellotech Inc., where I leverage tools like Microsoft and Google to create schedules, log tasks, and track volumes, ensuring smooth and efficient team operations. In addition to my customer service expertise, I have extensive experience in technical support, including IT helpdesk services, telecom support, and assisting with internet, cable, and landline issues. My technical background has given me a well-rounded skill set, enabling me to handle a wide range of customer inquiries and technical challenges. One of my key strengths is my proficiency in CRM management, particularly with Kustomer by Amazon Connect. This expertise has enabled me to streamline customer interactions, enhance data accuracy, and improve team productivity. My role also involves contributing to the creation and management of knowledge bases, which has significantly improved team training and operational efficiency. I thrive in fast-paced environments and enjoy working within dynamic teams where collaboration and quick thinking are essential. My proactive approach, strong communication skills, and ability to work effectively under pressure align perfectly with organizations that value innovation and excellence. I'm excited to bring my experience and skills in customer service, technical support, CRM management, and administrative support to new challenges and opportunities.