Customer Experience Jobs

Sunflower Healthcare Services Inc. is a Canadian healthcare staffing and support services organization. We work with healthcare facilities agencies and families to provide reliable staffing and care support services across Canada. We are seeking a professional Philippines-based freelancer to support our customer service outreach and digital marketing efforts on a remote independent contractor basis. Position Type Remote / Freelance (Independent Contractor) Open to Philippines-based professionals Long-term opportunity based on performance Key Responsibilities Make professional outbound phone calls to: Healthcare organizations Community agencies Partner facilities Families seeking or requiring care services Respond to inbound inquiries via email and online platforms Introduce Sunflower Healthcare Services Inc. and explain available staffing and support services Build and maintain professional relationships with referral sources Maintain accurate call notes follow-ups and contact records in CRM Coordinate service inquiries and escalate complex matters to management Maintain confidentiality and professionalism at all times Conduct email outreach campaigns to healthcare organizations and agencies Support lead generation and referral development Assist with social media posting and engagement (LinkedIn Facebook Instagram) Maintain contact lists and outreach databases Track and report basic performance metrics (calls made emails sent responses leads generated) Assist with simple marketing materials using Canva or similar tools Required Skills & Experience Proven experience in customer service outbound calling or business development Strong verbal and written English communication skills Comfortable speaking with healthcare professionals families and agencies Experience with CRM systems or structured call logging Basic digital marketing or email campaign experience Organized self-motivated and dependable Ability to work independently with minimal supervision Preferred Qualifications Experience in healthcare home care staffing or support services Familiarity with Canadian or North American business communication Experience using VoIP or cloud-based calling tools Canva Google Workspace or similar tools How to Apply Please provide: Short introduction and relevant experience Resume or freelancer profile link Examples of outreach calling or customer service work Your preferred hourly or monthly rate Availability and calling setup details

Reports To: CEO – Bianca Williams-Carey Location: Remote (with availability during EST business hours) Hours: Part-time or Full-time (TBD based on performance and business needs) Position Overview The Virtual Assistant will serve as the first point of contact for all online communication client inquiries and student enrollment activities for Locs of Love. This role supports both the salon and academy sides of the business by managing customer engagement processing new student leads and assisting in marketing and hiring operations. The ideal candidate is organized responsive and sales-driven with strong communication skills. Key Responsibilities 📨 Customer Communication & Inbox Management Respond to customer emails DMs and comments on Instagram Facebook and TikTok within 24 hours. Answer general inquiries about salon services product details and class offerings. Escalate complex questions or concerns to Bianca or management team when needed. Maintain a professional brand-aligned tone in all written communication. 💬 Lead Management & Sales Support Monitor website form submissions and new inquiries from the Locs of Love website and social platforms. Follow up with all new leads within 24 hours to schedule sales calls on Bianca’s calendar. Track lead progress and follow up consistently until a sale or enrollment is made. Keep a detailed CRM or tracking sheet updated with contact info status and next steps. Assist with sending invoices confirmations and enrollment paperwork as needed. 🎓 Class Enrollment & Onboarding Guide interested students through the process of joining The LOL Experience Course or apprenticeship program. Send follow-up emails to those who filled out an intake form but haven’t booked a call. Manage communication between new students and the admin team (Slack invites orientation reminders etc.). Help maintain accurate enrollment records and payment tracking. 💼 Hiring & Recruitment Assistance Review incoming applications and resumes for open roles. Schedule initial interviews or shadow days. Follow up with potential hires and keep them informed of their application status. Assist in onboarding new team members (sending forms adding to systems etc.). 📣 Marketing & Advertising Support Assist with creating posting or scheduling social media content related to courses events and salon promotions. Help coordinate ad campaigns to increase course enrollment and client bookings. Track engagement metrics and suggest improvements for marketing reach. Collaborate on newsletters email marketing or text campaigns. ☎️ Call Handling Answer or return business calls professionally and courteously. Provide information about services pricing or programs. Forward messages or schedule appointments as needed. Ideal Qualifications Strong written and verbal communication skills. Excellent time management and multitasking ability. Experience with social media customer service or lead generation. Familiarity with tools like Google Workspace Slack Calendly PayPal or CRM systems is a plus. Must be self-motivated organized and able to work independently.

About Us: We are a fast-growing service-based business focused on delivering exceptional industry-specific services to our clients. We are looking for a talented and highly organized Virtual Assistant to help us grow and manage our digital presence. This role will be instrumental in handling the marketing sales and customer service aspects of our online business ensuring that we continue to engage our audience and provide excellent client experiences. Key Responsibilities: Digital Marketing Management: Develop implement and track digital marketing campaigns across various platforms including social media email and paid ads. Create and manage content for our website blog and social media accounts. Optimize website and social media profiles to increase online visibility. Manage and monitor social media platforms (Facebook Instagram LinkedIn etc.) by posting regular updates responding to comments and interacting with followers. Analyze digital marketing performance using analytics tools and generate reports to gauge success and identify areas for improvement. Sales Support: Assist in the creation and execution of online sales strategies to generate leads and close sales. Respond to inbound sales inquiries qualify leads and schedule appointments. Help with sales funnel management including follow-up emails and tracking prospects. Coordinate with the team to ensure timely communication with potential clients. Customer Service: Provide exceptional customer service by managing client inquiries via email live chat or social media. Address and resolve customer concerns or complaints in a timely and professional manner. Maintain a knowledge base to ensure accurate and up-to-date product or service information. Follow up with clients to ensure satisfaction and gather feedback for continuous improvement. Administrative Support: Assist in administrative tasks related to client onboarding scheduling and project management. Manage calendars set reminders and follow up on important tasks. Handle general office tasks such as data entry document management and maintaining client records. Continuous Improvement: Research and stay updated on industry trends digital marketing techniques and customer service best practices. Suggest and implement new ideas to improve the online presence and overall customer experience. Qualifications: Proven experience as a virtual assistant or in a similar digital marketing sales or customer service role. Strong knowledge of digital marketing strategies including social media marketing SEO email marketing and paid advertising. Excellent communication skills both written and verbal. Experience with customer relationship management (CRM) tools email marketing platforms (e.g. Mailchimp) and social media management tools (e.g. Hootsuite Buffer). Strong attention to detail organization and time-management skills. Ability to work independently and manage multiple tasks efficiently. Proficiency in Google Suite (Docs Sheets etc.) and Microsoft Office. Knowledge of website management and e-commerce platforms (e.g. WordPress Shopify) is a plus. Preferred Qualifications: Familiarity with basic graphic design tools (e.g. Canva Adobe Spark) to create marketing materials. Experience with project management tools (e.g. Asana Trello). Previous experience working remotely in a similar role.