Customer Experience Jobs

Are you a proactive problem-solver with a knack for delivering exceptional customer experiences in a fast-paced environment? Join our team as a TikTok Customer Service Specialist and become the vital link between our brand and our valued customers on TikTok Shop. In this role you'll be responsible for responding to customer messages with lightning speed ensuring no inquiry goes unanswered for more than five minutes during working hours. You'll handle a variety of customer inquiries from shipping and order updates to tracking requests cancellations and returns. Your ability to resolve issues professionally while adhering to company policies and escalation procedures will be key to your success. Daily you'll monitor TikTok Shop notifications reviews and support tickets ensuring you keep your finger on the pulse of customer sentiment. You'll also maintain accurate records of all customer interactions providing comprehensive daily summaries to management to help inform our customer service strategies. During live sales events you'll play a crucial role by answering customer questions in real-time and guiding buyers to our products ensuring a smooth and engaging shopping experience. Experience: Mid-Level in customer service Tools: customerservice Skills: Fast-paced response excellent communication problem-solving attention to detail If you're ready to hustle and make a real impact in a dynamic environment we want to hear from you!

* :pointer-events-auto R6Vx5W_threadScrollVars scroll-mb- calc(var(--scroll-root-safe-area-inset-bottom 0px)+var(--thread-response-height)) scroll-mt- calc(var(--header-height)+min(200px max(70px 20svh))) dir= auto data-turn-id= request-WEB:bd236684-4eb3-4eb6-b300-fd44829f70e5-1 data-turn-id-container= request-WEB:bd236684-4eb3-4eb6-b300-fd44829f70e5-1 data-testid= conversation-turn-4 data-scroll-anchor= false data-turn= assistant > We are looking for a reliable and proactive Customer Support Virtual Assistant to join our growing USa and UK e-commerce business. We sell personalized gifts and custom products across multiple online platforms and are looking for someone who can provide exceptional customer service while helping us maintain fast response times and high customer satisfaction. Position Details Remote position Preferably full-time Work available 7 days per week Working hours can be arranged according to your own schedule Daily workload varies depending on order volume and customer inquiries Long-term opportunity for the right candidate Responsibilities Reply to customer messages across all our platforms Answer product personalization and shipping questions Assist customers with order updates and delivery inquiries Handle customer concerns professionally and efficiently Follow company guidelines and customer service procedures Communicate with production and management when required Monitor inboxes and ensure messages are answered promptly Help maintain excellent customer satisfaction ratings Escalate complex cases when necessary Requirements Excellent written English Previous customer service experience Strong attention to detail Friendly and professional communication skills Ability to work independently Highly organized and reliable Comfortable working across multiple platforms and systems Experience with Etsy Amazon Shopify eBay Not On The High Street or similar platforms is an advantage Ideal Candidate Enjoys helping customers Learns quickly Takes ownership of tasks Can manage workload independently Is looking for a long-term position rather than short-term freelance work To Apply Please send: A brief introduction about yourself Details of your customer service experience Platforms you have worked with Your availability and time zone What is your current occupation We are looking for someone who genuinely cares about customer experience and wants to become a valued long-term member of our team.

Are you passionate about building strong client relationships and ensuring their success? Join our dynamic coaching team as a Client Success Manager and become the friendly face our clients look forward to engaging with! In this entry-level role you'll be the main client-facing account manager participating in client calls and providing professional updates. Your mission is to create a positive client experience and ensure smooth project progress. Key Responsibilities: Join client calls to build and maintain strong client relationships. Share project updates take meeting notes and follow up professionally. Coordinate with marketing design tech and content teams to meet deadlines. Handle client questions and concerns with calm confidence. Review client accounts and track deliverables to ensure clear communication. Tools You'll Use: Slack Zoom Google Workspace Gmail Google Calendar Asana or Trello Canva CRM tools basic funnel/website tools ChatGPT If you're ready to dive into a role that offers growth and the opportunity to make a real impact we'd love to hear from you!

Are you a proactive and experienced professional ready to dive into the fast-paced world of healthcare operations? We are seeking a Mid-Level Operations Specialist with expertise in Xero scheduling and staff management to join our dynamic team remotely. As a key player in our daily operations you'll ensure our healthcare practices run smoothly allowing us to provide exceptional care to our clients. Your role will be essential in maintaining our financial records managing communications and leading our team effectively. Manage Xero Books: Maintain accurate financial records process invoices and ensure timely payments using Xero. Lead Management: Oversee and prioritize incoming leads ensuring prompt and professional communication. Scheduling & Staff Management: Coordinate schedules and manage staff logistics to ensure seamless operations. Communication: Handle emails and WhatsApp hidden maintaining clear and efficient communication with clients and staff. Required Skills & Experience: Proven experience with Xero and financial management. Strong organizational skills and a knack for multitasking in a fast-paced environment. Excellent communication skills both written and verbal. Experience in scheduling and managing teams remotely. If you're ready to bring your hustle and expertise to a thriving healthcare team we'd love to hear from you. Apply today to help us deliver unparalleled service in the healthcare industry!

Are you ready to dive into the fast-paced world of hospitality and short-term rentals? We're seeking a Guest Experience and Reservation Coordinator who thrives in a hustle environment to elevate our guest services to the next level. This entry-level role is perfect for someone with a passion for guest satisfaction and a knack for problem-solving. As our Guest Experience and Reservation Coordinator you will be the first point of contact for potential and current guests ensuring they have an outstanding experience from start to finish. Your ability to communicate effectively and efficiently will be crucial in responding to booking inquiries addressing guest concerns and coordinating with our team to provide top-notch service. Engage with guests before during and after their stay to ensure a seamless experience. Respond promptly to new booking inquiries to maximize occupancy. Troubleshoot and resolve guest issues swiftly working closely with our team to maintain high satisfaction levels. To excel in this role you should be comfortable using tools such as Canva OwnerRez Pricelabs and Breezeway . These platforms will be integral in managing reservations and enhancing guest interactions. If you are an energetic detail-oriented individual looking to grow in the hospitality industry we want to hear from you! Join us and be part of a team where your hustle and dedication will make a direct impact on our guests' experiences.

Join our dynamic team as a eBay Virtual Assistant where your expertise will contribute to the seamless operation of our e-commerce platform. We are seeking a mid-level professional with a keen eye for detail and technical proficiency to manage daily tasks efficiently. In this role you will be responsible for overseeing daily orders ensuring each transaction is processed smoothly and accurately. You will work according to US time maintaining a consistent presence during peak operational hours. Your core responsibilities will include: Monitoring and managing daily eBay orders with precision. Performing routine tasks to support the eBay platform's functionality. Collaborating with team members to optimize the customer experience. While specific tools aren't specified familiarity with eBay's interface and general e-commerce tools will be advantageous. If you are a dedicated professional with a passion for e-commerce and a knack for detail-oriented tasks we invite you to apply. Join us and help elevate our eBay operations to new heights.

Are you a people-person with a knack for organization? Join our dynamic real estate team as a Call Agent! We're looking for someone with a friendly attitude and a can-do spirit to help us manage appointments and follow up with our valued customers. As a Call Agent you will play a crucial role in ensuring our clients have a seamless experience. You'll be responsible for making appointments following up with clients and keeping everything running smoothly behind the scenes. Appointment Booking: Coordinate and schedule appointments efficiently. Customer Follow-up: Maintain strong communication with clients to ensure satisfaction and address inquiries. Tools: Utilize WhatsApp hidden Excel to keep track of appointments and customer interactions. We're looking for someone with mid-level experience who is comfortable using digital tools and has an eye for detail. If you're ready to bring your friendly demeanor and organizational skills to a supportive and flexible remote working environment we want to hear from you!

Join our dynamic team as a Customer Service Representative in the thriving property investment industry all from the comfort of your home. We are seeking a detail-oriented and technically savvy professional to drive prospect engagement and conversion through strategic sessions and client nurturing. Paid by the hour as well as: Book Strategic Sessions: Engage in phone-based outreach to warm and cold leads earning a $125 commission per session booked. Conduct Strategic Sessions: Directly engage with clients to guide them through the property investment process ensuring a clear understanding and positive experience. Lead Follow-up and Nurturing: Manage daily pipeline activities to achieve a $5 000 monthly KPI bonus through effective follow-ups and conversion rate optimization. New Client Introduction and Referral: Actively source and qualify new prospects earning a $2 500 bonus for each property sale from clients you introduce. CRM and Reporting: Utilize CRM software to log activities track leads and report on KPIs collaborating with the Sales Manager and team leader to refine strategies. To excel in this role you should have: Mid-level experience in a customer service or sales role preferably in property investment or a related sector. Proficiency with CRM software such as HubSpot or Salesforce and tools like Google Workspace Zoom and VOIP systems. Exceptional communication skills and a keen attention to detail. Ability to work independently and manage a high-volume call environment. This full-time remote position offers a competitive commission structure and the opportunity to significantly impact our growth. If you are passionate about property investment and excel in a results-driven environment we encourage you to apply.

Join our dedicated team as a Personal Assistant and play a crucial role in supporting postpartum moms through our non-profit social services. We seek a detail-oriented professional with a knack for organization and outreach to manage our executive's calendar email and social media presence. As a mid-level assistant your responsibilities will include: Managing and organizing the executive's calendar to ensure seamless scheduling and time management. Overseeing email communications to ensure timely and efficient responses. Conducting outreach activities to expand our network and generate leads for the non-profit. Scheduling appointments and coordinating meetings with various stakeholders. Managing and updating social media content using Canva to enhance our online presence. We are looking for someone who: Has a proven track record in administrative support or personal assistant roles. Is proficient in tools such as Canva and Excel for managing tasks and creating engaging content. Possesses excellent communication and organizational skills. Is a proactive problem-solver with a keen eye for detail. This remote role offers the flexibility to work from anywhere while contributing to a meaningful cause. If you are passionate about making a difference and have the skills to match we would love to hear from you!

Join our dynamic real estate team as a Sales Support Specialist where your expertise in lead management will drive our success. We are seeking a mid-level professional with a keen eye for detail and a technical approach to support our sales initiatives remotely. As a key member of our team you will be responsible for: Calling Leads : Engage with potential clients to nurture relationships and provide valuable information about our real estate offerings. Setting Appointments : Coordinate and schedule meetings between leads and our sales professionals to maximize conversion opportunities. CRM Management : Accurately record interactions and maintain up-to-date notes in our CRM system to ensure seamless communication and follow-up. We utilize Slack to communicate effectively and ensure real-time collaboration within our team. Your role will be crucial in maintaining the flow of information and supporting our sales staff. To succeed in this role you should have: Proven experience in a sales support role preferably within the real estate industry. Strong organizational skills and attention to detail to manage multiple leads efficiently. Technical proficiency with CRM tools and communication platforms like Slack. Excellent communication skills to effectively engage with leads and team members. If you're ready to leverage your skills in a detail-oriented and technically-driven role apply today to become a vital part of our real estate team!