Customer Experience Jobs

Are you ready to dive into the fast-paced world of hospitality and short-term rentals? We're seeking a Guest Experience and Reservation Coordinator who thrives in a hustle environment to elevate our guest services to the next level. This entry-level role is perfect for someone with a passion for guest satisfaction and a knack for problem-solving. As our Guest Experience and Reservation Coordinator you will be the first point of contact for potential and current guests ensuring they have an outstanding experience from start to finish. Your ability to communicate effectively and efficiently will be crucial in responding to booking inquiries addressing guest concerns and coordinating with our team to provide top-notch service. Engage with guests before during and after their stay to ensure a seamless experience. Respond promptly to new booking inquiries to maximize occupancy. Troubleshoot and resolve guest issues swiftly working closely with our team to maintain high satisfaction levels. To excel in this role you should be comfortable using tools such as Canva OwnerRez Pricelabs and Breezeway . These platforms will be integral in managing reservations and enhancing guest interactions. If you are an energetic detail-oriented individual looking to grow in the hospitality industry we want to hear from you! Join us and be part of a team where your hustle and dedication will make a direct impact on our guests' experiences.

Join our dynamic team as a eBay Virtual Assistant where your expertise will contribute to the seamless operation of our e-commerce platform. We are seeking a mid-level professional with a keen eye for detail and technical proficiency to manage daily tasks efficiently. In this role you will be responsible for overseeing daily orders ensuring each transaction is processed smoothly and accurately. You will work according to US time maintaining a consistent presence during peak operational hours. Your core responsibilities will include: Monitoring and managing daily eBay orders with precision. Performing routine tasks to support the eBay platform's functionality. Collaborating with team members to optimize the customer experience. While specific tools aren't specified familiarity with eBay's interface and general e-commerce tools will be advantageous. If you are a dedicated professional with a passion for e-commerce and a knack for detail-oriented tasks we invite you to apply. Join us and help elevate our eBay operations to new heights.

Are you a people-person with a knack for organization? Join our dynamic real estate team as a Call Agent! We're looking for someone with a friendly attitude and a can-do spirit to help us manage appointments and follow up with our valued customers. As a Call Agent you will play a crucial role in ensuring our clients have a seamless experience. You'll be responsible for making appointments following up with clients and keeping everything running smoothly behind the scenes. Appointment Booking: Coordinate and schedule appointments efficiently. Customer Follow-up: Maintain strong communication with clients to ensure satisfaction and address inquiries. Tools: Utilize WhatsApp hidden Excel to keep track of appointments and customer interactions. We're looking for someone with mid-level experience who is comfortable using digital tools and has an eye for detail. If you're ready to bring your friendly demeanor and organizational skills to a supportive and flexible remote working environment we want to hear from you!

Join our dynamic team as a Customer Service Representative in the thriving property investment industry all from the comfort of your home. We are seeking a detail-oriented and technically savvy professional to drive prospect engagement and conversion through strategic sessions and client nurturing. Paid by the hour as well as: Book Strategic Sessions: Engage in phone-based outreach to warm and cold leads earning a $125 commission per session booked. Conduct Strategic Sessions: Directly engage with clients to guide them through the property investment process ensuring a clear understanding and positive experience. Lead Follow-up and Nurturing: Manage daily pipeline activities to achieve a $5 000 monthly KPI bonus through effective follow-ups and conversion rate optimization. New Client Introduction and Referral: Actively source and qualify new prospects earning a $2 500 bonus for each property sale from clients you introduce. CRM and Reporting: Utilize CRM software to log activities track leads and report on KPIs collaborating with the Sales Manager and team leader to refine strategies. To excel in this role you should have: Mid-level experience in a customer service or sales role preferably in property investment or a related sector. Proficiency with CRM software such as HubSpot or Salesforce and tools like Google Workspace Zoom and VOIP systems. Exceptional communication skills and a keen attention to detail. Ability to work independently and manage a high-volume call environment. This full-time remote position offers a competitive commission structure and the opportunity to significantly impact our growth. If you are passionate about property investment and excel in a results-driven environment we encourage you to apply.

Join our dedicated team as a Personal Assistant and play a crucial role in supporting postpartum moms through our non-profit social services. We seek a detail-oriented professional with a knack for organization and outreach to manage our executive's calendar email and social media presence. As a mid-level assistant your responsibilities will include: Managing and organizing the executive's calendar to ensure seamless scheduling and time management. Overseeing email communications to ensure timely and efficient responses. Conducting outreach activities to expand our network and generate leads for the non-profit. Scheduling appointments and coordinating meetings with various stakeholders. Managing and updating social media content using Canva to enhance our online presence. We are looking for someone who: Has a proven track record in administrative support or personal assistant roles. Is proficient in tools such as Canva and Excel for managing tasks and creating engaging content. Possesses excellent communication and organizational skills. Is a proactive problem-solver with a keen eye for detail. This remote role offers the flexibility to work from anywhere while contributing to a meaningful cause. If you are passionate about making a difference and have the skills to match we would love to hear from you!

Join our dynamic real estate team as a Sales Support Specialist where your expertise in lead management will drive our success. We are seeking a mid-level professional with a keen eye for detail and a technical approach to support our sales initiatives remotely. As a key member of our team you will be responsible for: Calling Leads : Engage with potential clients to nurture relationships and provide valuable information about our real estate offerings. Setting Appointments : Coordinate and schedule meetings between leads and our sales professionals to maximize conversion opportunities. CRM Management : Accurately record interactions and maintain up-to-date notes in our CRM system to ensure seamless communication and follow-up. We utilize Slack to communicate effectively and ensure real-time collaboration within our team. Your role will be crucial in maintaining the flow of information and supporting our sales staff. To succeed in this role you should have: Proven experience in a sales support role preferably within the real estate industry. Strong organizational skills and attention to detail to manage multiple leads efficiently. Technical proficiency with CRM tools and communication platforms like Slack. Excellent communication skills to effectively engage with leads and team members. If you're ready to leverage your skills in a detail-oriented and technically-driven role apply today to become a vital part of our real estate team!

Will discuss during interview

Reports To: CEO - Bianca Williams-Carey Location: Remote (with availability during EST business hours) Hours: Part-time or Full-time (TBD based on performance and business needs) Position Overview The Virtual Assistant will serve as the first point of contact for all online communication client inquiries and student enrollment activities for Locs of Love. This role supports both the salon and academy sides of the business by managing customer engagement processing new student leads and assisting in marketing and hiring operations. The ideal candidate is organized responsive and sales-driven with strong communication skills. Key Responsibilities 📨 Customer Communication & Inbox Management Respond to customer emails DMs and comments on Instagram Facebook and TikTok within 24 hours. Answer general inquiries about salon services product details and class offerings. Escalate complex questions or concerns to Bianca or management team when needed. Maintain a professional brand-aligned tone in all written communication. 💬 Lead Management & Sales Support Monitor website form submissions and new inquiries from the Locs of Love website and social platforms. Follow up with all new leads within 24 hours to schedule sales calls on Bianca's calendar. Track lead progress and follow up consistently until a sale or enrollment is made. Keep a detailed CRM or tracking sheet updated with contact info status and next steps. Assist with sending invoices confirmations and enrollment paperwork as needed. 🎓 Class Enrollment & Onboarding Guide interested students through the process of joining The LOL Experience Course or apprenticeship program. Send follow-up emails to those who filled out an intake form but haven't booked a call. Manage communication between new students and the admin team (Slack invites orientation reminders etc.). Help maintain accurate enrollment records and payment tracking. 💼 Hiring & Recruitment Assistance Review incoming applications and resumes for open roles. Schedule initial interviews or shadow days. Follow up with potential hires and keep them informed of their application status. Assist in onboarding new team members (sending forms adding to systems etc.). 📣 Marketing & Advertising Support Assist with creating posting or scheduling social media content related to courses events and salon promotions. Help coordinate ad campaigns to increase course enrollment and client bookings. Track engagement metrics and suggest improvements for marketing reach. Collaborate on newsletters email marketing or text campaigns. ☎️ Call Handling Answer or return business calls professionally and courteously. Provide information about services pricing or programs. Forward messages or schedule appointments as needed. Ideal Qualifications Strong written and verbal communication skills. Excellent time management and multitasking ability. Experience with social media customer service or lead generation. Familiarity with tools like Google Workspace Slack Calendly PayPal or CRM systems is a plus. Must be self-motivated organized and able to work independently.

About Us: We are a fast-growing service-based business focused on delivering exceptional industry-specific services to our clients. We are looking for a talented and highly organized Virtual Assistant to help us grow and manage our digital presence. This role will be instrumental in handling the marketing sales and customer service aspects of our online business ensuring that we continue to engage our audience and provide excellent client experiences. Key Responsibilities: Digital Marketing Management: Develop implement and track digital marketing campaigns across various platforms including social media email and paid ads. Create and manage content for our website blog and social media accounts. Optimize website and social media profiles to increase online visibility. Manage and monitor social media platforms (Facebook Instagram LinkedIn etc.) by posting regular updates responding to comments and interacting with followers. Analyze digital marketing performance using analytics tools and generate reports to gauge success and identify areas for improvement. Sales Support: Assist in the creation and execution of online sales strategies to generate leads and close sales. Respond to inbound sales inquiries qualify leads and schedule appointments. Help with sales funnel management including follow-up emails and tracking prospects. Coordinate with the team to ensure timely communication with potential clients. Customer Service: Provide exceptional customer service by managing client inquiries via email live chat or social media. Address and resolve customer concerns or complaints in a timely and professional manner. Maintain a knowledge base to ensure accurate and up-to-date product or service information. Follow up with clients to ensure satisfaction and gather feedback for continuous improvement. Administrative Support: Assist in administrative tasks related to client onboarding scheduling and project management. Manage calendars set reminders and follow up on important tasks. Handle general office tasks such as data entry document management and maintaining client records. Continuous Improvement: Research and stay updated on industry trends digital marketing techniques and customer service best practices. Suggest and implement new ideas to improve the online presence and overall customer experience. Qualifications: Proven experience as a virtual assistant or in a similar digital marketing sales or customer service role. Strong knowledge of digital marketing strategies including social media marketing SEO email marketing and paid advertising. Excellent communication skills both written and verbal. Experience with customer relationship management (CRM) tools email marketing platforms (e.g. Mailchimp) and social media management tools (e.g. Hootsuite Buffer). Strong attention to detail organization and time-management skills. Ability to work independently and manage multiple tasks efficiently. Proficiency in Google Suite (Docs Sheets etc.) and Microsoft Office. Knowledge of website management and e-commerce platforms (e.g. WordPress Shopify) is a plus. Preferred Qualifications: Familiarity with basic graphic design tools (e.g. Canva Adobe Spark) to create marketing materials. Experience with project management tools (e.g. Asana Trello). Previous experience working remotely in a similar role.