Customer Service Jobs

Reports To: CEO - Bianca Williams-Carey Location: Remote (with availability during EST business hours) Hours: Part-time or Full-time (TBD based on performance and business needs) Position Overview The Virtual Assistant will serve as the first point of contact for all online communication client inquiries and student enrollment activities for Locs of Love. This role supports both the salon and academy sides of the business by managing customer engagement processing new student leads and assisting in marketing and hiring operations. The ideal candidate is organized responsive and sales-driven with strong communication skills. Key Responsibilities 📨 Customer Communication & Inbox Management Respond to customer emails DMs and comments on Instagram Facebook and TikTok within 24 hours. Answer general inquiries about salon services product details and class offerings. Escalate complex questions or concerns to Bianca or management team when needed. Maintain a professional brand-aligned tone in all written communication. 💬 Lead Management & Sales Support Monitor website form submissions and new inquiries from the Locs of Love website and social platforms. Follow up with all new leads within 24 hours to schedule sales calls on Bianca's calendar. Track lead progress and follow up consistently until a sale or enrollment is made. Keep a detailed CRM or tracking sheet updated with contact info status and next steps. Assist with sending invoices confirmations and enrollment paperwork as needed. 🎓 Class Enrollment & Onboarding Guide interested students through the process of joining The LOL Experience Course or apprenticeship program. Send follow-up emails to those who filled out an intake form but haven't booked a call. Manage communication between new students and the admin team (Slack invites orientation reminders etc.). Help maintain accurate enrollment records and payment tracking. 💼 Hiring & Recruitment Assistance Review incoming applications and resumes for open roles. Schedule initial interviews or shadow days. Follow up with potential hires and keep them informed of their application status. Assist in onboarding new team members (sending forms adding to systems etc.). 📣 Marketing & Advertising Support Assist with creating posting or scheduling social media content related to courses events and salon promotions. Help coordinate ad campaigns to increase course enrollment and client bookings. Track engagement metrics and suggest improvements for marketing reach. Collaborate on newsletters email marketing or text campaigns. ☎️ Call Handling Answer or return business calls professionally and courteously. Provide information about services pricing or programs. Forward messages or schedule appointments as needed. Ideal Qualifications Strong written and verbal communication skills. Excellent time management and multitasking ability. Experience with social media customer service or lead generation. Familiarity with tools like Google Workspace Slack Calendly PayPal or CRM systems is a plus. Must be self-motivated organized and able to work independently.

About Us: We are a fast-growing service-based business focused on delivering exceptional industry-specific services to our clients. We are looking for a talented and highly organized Virtual Assistant to help us grow and manage our digital presence. This role will be instrumental in handling the marketing sales and customer service aspects of our online business ensuring that we continue to engage our audience and provide excellent client experiences. Key Responsibilities: Digital Marketing Management: Develop implement and track digital marketing campaigns across various platforms including social media email and paid ads. Create and manage content for our website blog and social media accounts. Optimize website and social media profiles to increase online visibility. Manage and monitor social media platforms (Facebook Instagram LinkedIn etc.) by posting regular updates responding to comments and interacting with followers. Analyze digital marketing performance using analytics tools and generate reports to gauge success and identify areas for improvement. Sales Support: Assist in the creation and execution of online sales strategies to generate leads and close sales. Respond to inbound sales inquiries qualify leads and schedule appointments. Help with sales funnel management including follow-up emails and tracking prospects. Coordinate with the team to ensure timely communication with potential clients. Customer Service: Provide exceptional customer service by managing client inquiries via email live chat or social media. Address and resolve customer concerns or complaints in a timely and professional manner. Maintain a knowledge base to ensure accurate and up-to-date product or service information. Follow up with clients to ensure satisfaction and gather feedback for continuous improvement. Administrative Support: Assist in administrative tasks related to client onboarding scheduling and project management. Manage calendars set reminders and follow up on important tasks. Handle general office tasks such as data entry document management and maintaining client records. Continuous Improvement: Research and stay updated on industry trends digital marketing techniques and customer service best practices. Suggest and implement new ideas to improve the online presence and overall customer experience. Qualifications: Proven experience as a virtual assistant or in a similar digital marketing sales or customer service role. Strong knowledge of digital marketing strategies including social media marketing SEO email marketing and paid advertising. Excellent communication skills both written and verbal. Experience with customer relationship management (CRM) tools email marketing platforms (e.g. Mailchimp) and social media management tools (e.g. Hootsuite Buffer). Strong attention to detail organization and time-management skills. Ability to work independently and manage multiple tasks efficiently. Proficiency in Google Suite (Docs Sheets etc.) and Microsoft Office. Knowledge of website management and e-commerce platforms (e.g. WordPress Shopify) is a plus. Preferred Qualifications: Familiarity with basic graphic design tools (e.g. Canva Adobe Spark) to create marketing materials. Experience with project management tools (e.g. Asana Trello). Previous experience working remotely in a similar role.

Must be able to take and make calls to move trucks through the USA or loca l runs and recruit owner operators if interested call us at to schedule a interview

Hi there I am looking for a virtual assistant to help me with various things.

Virtual Recruiter (Remote) STOP HERE: Send your resume + hourly rate to hidden . Applications without both cannot be considered. 😀 Position Overview We're looking for a sharp organized Virtual Recruiter to help source screen schedule and support candidates throughout our hiring pipeline. This role requires excellent communication strong follow-through and the ability to manage multiple open positions at once. Key Responsibilities Recruiting & Sourcing Post and manage job ads across platforms. Source candidates via job boards LinkedIn and internal databases. Conduct initial screenings and pre-qualification calls. Maintain accurate candidate notes and status updates. Interview & Scheduling Support Schedule interviews for leadership and hiring managers. Send confirmations reminders and follow-up messages. Coordinate Zoom links calendars and availability. Pipeline & CRM Management Update candidate stages inside our recruiting CRM. Keep pipelines organized clean and error-free. Track metrics such as applicant flow interview volume and no-shows. Communication & Administrative Support Serve as the primary point of contact for applicants. Draft and send professional email templates updates and next steps. Assist with onboarding tasks when candidates are selected. Qualifications Proven virtual recruiting or HR support experience. Strong communication and customer service skills. Detail-oriented with strong organization and follow-through. Comfortable with CRMs calendars and scheduling tools. Able to work independently and move candidates forward efficiently. Preferred Skills Experience with high-volume recruiting. Familiarity with workflow tools (GHL Airtable or ATS systems). Ability to assess red flags and identify top-quality candidates. Work Environment Remote position with flexible hours. Fast-paced supportive team culture. Opportunity to grow into operations HR or recruiting leadership.

Day Spa in Fort Lauderdale FL offering massages facials body treatments and corporate wellness programs. We are looking for a reliable detail-oriented Virtual Assistant who is very comfortable using AI tools (especially ChatGPT) to help us execute daily tasks marketing and admin work. Position Type: Remote long-term 40 hours per week Work mostly during US Eastern daytime hours Pay: $5 USD per hour to start for 30 days then $7/hr Potential increase after 90 days based on performance and reliability Responsibilities You will help support these main areas: spa operations marketing and corporate wellness. Core Task List Administrative Support Answer calls texts emails and DMs promptly (customer service & upselling focus). Confirm appointments and manage online bookings in Booker or your booking platform. Input client information deposits and policies into booking software accurately. Follow up with missed calls no-shows and online leads. Marketing & Content Create flyers social posts and on-screen promotions using Canva and Pix-Star displays. Schedule 30 days of social media content (Instagram Facebook TikTok). Send marketing emails newsletters and event promotions via your email platform. Update website promotions spa specials and blog posts (Wix dashboard). Sales & Upselling Use provided scripts to upsell memberships packages and add-ons by phone. Track upsell conversions and maintain commission tracking spreadsheets. Assist in managing Groupon Eventbrite and other external listings. Operations Support Coordinate staff schedules and reminders for meetings or events. Maintain organized files and digital folders (Google Drive Canva assets etc.). Order supplies and track inventory when assigned. Assist with organizing SOPs checklists and training materials. Required Skills & Tools Strong English communication and phone etiquette. Experience with Booker / Mindbody Wix and Canva preferred. Familiarity with Google Workspace (Docs Sheets Drive Calendar). Ability to write professional responses and friendly social captions. Sales-oriented personality - confident upselling and handling objections. Organization time management and attention to detail. Basic photo editing and flyer creation for social media or in-spa displays. Familiarity with AI tools (ChatGPT image generation automation assistants).

Job Title: Airbnb Property Communications Coordinator (Full Time/Split Shifts) Company: My Suite BnB Location: Remote Employment Type: Full-Time About Us: We're a fast-growing short-term rental property management company overseeing a diverse portfolio of homes in major cities. From guest communication to logistics and backend operations we deliver a high standard of service with a personal touch. We're looking for a highly organized and proactive Communications Coordinator to join our virtual team. Role Overview: We are looking for an Communications Coordinator to support the daily operations of our company. The Communications Coordinator's responsibilities may include answering emails responding to messages keeping track of inventory maintaining client records handling maintenance issues and providing administrative support as needed. To be successful as a Communications Coordinator you should be able to oversee and ensure smooth and efficient daily operations. Ultimately a top-notch communications coordinator should be highly organized and thrive under pressure. Please ONLY apply if you have Experience in Airbnb or Multi-Property Management/Co-Hosting Key Responsibilities: Assisting with the management of daily operational activities. Tracking daily operations and reporting or resolving issues. Read and respond to all guest messages Performing administrative tasks such as answering emails responding to messages coordinating appointments etc. Managing and updating company databases. Creating improving and maintaining an organized system across all departments Keeping track of inventory and ordering supplies. Maintaining client records. Arranging and assisting with the onboarding of new employees. Assisting with project management by creating assignments tracking progress and resolving issues. Preparing and maintaining operations documents and reports. Providing administrative support to other departments or projects as needed. Performing other duties as assigned. Requirements: High school diploma/GED required. Bachelor's degree preferred. Experience in Airbnb or Multi-Property Management/Co-Hosting is mandtory Experience in office management or an administrative role. Experience in a customer service role. Excellent communication and people skills. Excellent organizational and time management skills. Strong computer proficiency. Experience with customer management database or similar software is beneficial. Exceptional problem-solving skills and the ability to troubleshoot guest issues with speed and confidence Must be detail and solutions-oriented with strong analytical and problem-solving skills. Ability to work under pressure. Ability to multitask and prioritize. Excellent phone etiquette and communication skills both verbal and written Highly proficient in speaking reading and writing in English Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization. What We Offer: Work-from-home fully remote position with flexible working structure Opportunity to grow within a fast-paced company On-the-job training Collaborative supportive team environment Full Time Schedule (Philippines Standard Time) Shifts: 10pm-6am or split shift 6am-12pm/8pm-10pm *hours will change based on Day Light Savings time in Canada. *Available to start immediately.*