Customer Support Representatives Jobs

Ubicación: Remoto (Disponibilidad imprescindible en franja horaria de Madrid España / CET-CEST) Idioma: Español (Nativo o C1/C2) Modalidad: Jornada completa Descripción del Puesto Buscamos una persona proactiva estructurada y con excelente capacidad de resolución de problemas para integrarse como Coordinador/a de Operaciones y Soporte a Equipos de Carpintería . En esta posición serás el nexo fundamental entre nuestros clientes proveedores y los equipos de instaladores en campo. Garantizarás el flujo constante de información la resolución inmediata de incidencias diarias y la optimización de los procesos operativos. Este rol cuenta con un plan claro de desarrollo profesional dentro de la empresa evolucionando progresivamente hacia la gestión integral de proyectos elaboración de presupuestos y liderazgo de equipos. Responsabilidades Principales (Fase Inicial) Coordinación y Soporte Operativo: Dar soporte diario a los equipos de carpintería y montadores en obra facilitando documentación especificaciones técnicas y solución de dudas. Gestión de Interlocutores: Mantener comunicación fluida con clientes para coordinar fechas de entrega/instalación y canalizar sus requerimientos con proveedores e instaladores. Resolución de Incidencias: Identificar gestionar y resolver imprevistos logísticos faltantes de material o desviaciones en el montaje de forma rápida y eficaz. Gestión Digital de Procesos: Mantener actualizado el historial de proyectos y el pipeline de trabajo en el CRM y herramientas colaborativas de la empresa. Proyección y Desarrollo Futuro Buscamos un perfil con visión de crecimiento que a medio plazo asuma las siguientes funciones: Gestión de Proyectos End-to-End : Liderar proyectos de carpintería desde la fase de captación o asignación hasta la entrega final al cliente. Elaboración de Presupuestos: Cálculo de costes cotización de materiales y confección de propuestas comerciales. Liderazgo de Equipos Internos: Supervisión directa del personal de operaciones asignación de cargas de trabajo y optimización de rendimiento. Requisitos del Perfil Requisitos Técnicos y de Experiencia Experiencia previa en soporte operativo coordinación logística gestión de clientes o puestos similares (se valorará positivamente la experiencia previa en el sector de la carpintería reformas diseño de interiores o construcción). Dominio fluido de Google Workspace (Google Drive Gmail Docs Sheets Calendar). Manejo habitual de herramientas de CRM Microsoft. Disponibilidad para trabajar alineado al horario comercial de Madrid (España) . Competencias Personales Alta capacidad organizativa: Capacidad para priorizar tareas y gestionar múltiples frentes abiertos de manera simultánea. Orientación a la resolución de problemas: Actitud pragmática y resolutiva ante imprevistos técnicos o logísticos. Habilidades de comunicación: Claridad empatía y asertividad tanto por escrito como vía telefónica/videollamada. Lo Que Ofrecemos Trabajo 100% remoto con flexibilidad de ubicación. Incorporación a un equipo dinámico y en constante crecimiento. Plan de carrera y desarrollo profesional a corto y medio plazo. Formación continua en los sistemas y procesos de la empresa.

Operations Virtual Assistant (Short-Term Rental Operations) Company: Holland Cleaning Location: Remote Employment Type: Part-Time (18-28 hours/week to start) Growth Opportunity: Full-Time + Leadership Potential Working Hours: Must be available during U.S. Central Time business hours including occasional evenings weekends and holidays. Join a Company That Sets the Standard At Holland Cleaning we don't just clean homes we help property owners deliver exceptional guest experiences. Our mission is simple: Deliver The Dutch Standard. That means reliability professionalism attention to detail clear communication and doing the job right the first time. We're growing quickly and are looking for someone who wants to grow with us not someone looking for just another VA job. If you're highly organized love solving problems enjoy helping people and take pride in creating order from chaos we'd love to meet you. About the Role This position is the operational heartbeat of our company. As our Operations Virtual Assistant you'll coordinate communication between property owners cleaners contractors and our management team to ensure every property is ready for the next guest. You'll be trusted to make decisions solve problems independently and keep operations running smoothly. Every day is different. Some days you'll schedule cleanings. Other days you'll solve last-minute issues communicate with clients review quality-control photos or help improve our internal systems. If you enjoy variety and thrive in fast-paced environments you'll love this role. What You'll Be Responsible For Operations & Scheduling Coordinate daily cleaning schedules. Assign jobs to cleaners based on availability and location. Monitor job progress throughout the day. Handle last-minute schedule changes. Coordinate emergency and same-day cleanings. Ensure every property is guest-ready before check-in. Help improve scheduling efficiency. Client Communication Respond professionally to property owners. Keep clients informed throughout the cleaning process. Answer questions promptly and accurately. Follow up on concerns or special requests. Build long-term relationships through excellent communication. Team Coordination Communicate daily with cleaners. Provide cleaners with property information and updates. Help troubleshoot issues in real time. Ensure everyone has the information they need to succeed. Support new team members during onboarding. Quality Control. Review cleaner-submitted photos. Verify completion of cleaning checklists. Report maintenance issues. Ensure company standards are consistently met. Track recurring quality issues and recommend improvements. Administrative Support. Organize company documents. Maintain spreadsheets and operational records. Update property information. Assist with onboarding paperwork. Help build and improve company processes. Perform additional administrative tasks as needed. Who We're Looking For You might be a great fit if you... Love staying organized. Notice small details others miss. Communicate clearly and professionally. Stay calm under pressure. Enjoy solving problems independently. Can prioritize multiple tasks without losing focus. Take ownership of your work. Learn quickly and adapt to change. Enjoy helping both customers and teammates succeed. Required Qualifications Excellent written and spoken English. Strong customer service skills. Outstanding organizational skills. Reliable high-speed internet. Quiet workspace. Computer or laptop. Ability to work during U.S. Central Time. Strong critical-thinking skills. Ability to multitask efficiently. High attention to detail. Professional demeanor. Self-motivated with minimal supervision. Preferred Experience Experience with any of the following is a plus: Virtual Assistance Airbnb or Short-Term Rentals Property Management Customer Service Scheduling & Dispatching Operations Coordination Google Workspace Google Sheets Slack WhatsApp Turno (formerly TurnoverBnB) TeamUp Don't worry if you don't have experience with every platform we're happy to train the right person. What Success Looks Like After your first few months you'll be someone the team can rely on to: Keep daily operations running smoothly. Resolve issues before they become problems. Build trust with clients. Support cleaners effectively. Improve workflows. Help maintain our reputation for exceptional service. Growth Opportunities We're not looking to fill a temporary position. We're looking for someone who wants to grow with us. As our company expands there will be opportunities to take on additional responsibilities and advance into leadership roles including shift Supervisor. If you're ambitious and enjoy building systems we'd love to invest in your growth. Compensation Competitive hourly pay based on experience skills and performance. Before You Apply We're looking for someone who is dependable proactive and committed to excellence. If you're someone who enjoys solving problems takes pride in your work and wants to build a long-term career with a growing company we'd love to hear from you.

Join our dynamic tech company as a Virtual Assistant where your organizational skills and technical acumen will help streamline our operations. This entry-level position is perfect for individuals looking to make a significant impact in a fast-paced environment while working remotely. As a Virtual Assistant you will be responsible for a variety of tasks that are crucial to our business operations. Your primary responsibilities will include: Running ads and listing devices to enhance our online presence and drive sales. Coordinating with technicians by requesting and scheduling jobs efficiently. Engaging with customers to provide exceptional support and ensure their satisfaction. Keeping the team updated on current events and trends that impact our business operations. We are looking for a candidate who possesses: Strong communication skills for effective customer and employee engagement. An eye for detail to efficiently manage online pages and run ads. A proactive approach to keeping abreast with industry trends and events. Basic understanding of tech industry dynamics. If you are a detail-oriented individual eager to kickstart your career in the tech industry we invite you to apply. Be part of a team that values innovation efficiency and customer satisfaction.

Join our dynamic leasing company as a Remote Office Manager and play a crucial role in supporting our operations remotely. We are seeking a highly organized and professional individual with a strong background in administration and a keen ability to manage multiple tasks efficiently. As a Remote Office Assistant you will be instrumental in coordinating and streamlining our leasing processes. Your key responsibilities will include: Coordinating showings with leasing agents and prospective clients ensuring seamless communication and scheduling. Inputting and managing new leads into our CRM and pipeline systems to maintain an up-to-date and accurate database. Updating inventory records and issuing new invoices promptly to support our financial operations. Managing our social media posting schedule to enhance our online presence and engagement. Overseeing inbox management to ensure timely responses and organized communication. To excel in this role you should have: Expert-level experience with administrative tasks in a corporate setting. Proficiency in using tools like Claude/ChatGPT for efficient task management. Exceptional organizational skills and attention to detail. Strong communication abilities both written and verbal. Experience in the leasing industry is a plus but not required. If you are a proactive and detail-oriented professional ready to contribute to a thriving company from the comfort of your home we invite you to apply. Join us and be a part of a team that values efficiency innovation and professionalism.

Join our dynamic team as a Remote Personal Assistant in the Talent Scout industry. We are seeking an entry-level professional passionate about identifying and connecting with top talent. This role is perfect for individuals looking to cultivate their skills in a corporate and professional environment. As a Personal Assistant you will: Identify and engage qualified candidates across platforms such as LinkedIn and Fiverr. Validate candidate nationality and citizenship status during the initial screening process to ensure compliance and suitability. Maintain accurate records by logging candidate profiles into Google Forms efficiently and accurately. Document and share screenshots of active job advertisements to track our recruitment efforts. This role requires a dedicated 4-hour daily shift aligned with Eastern European Time (EET/EEST GMT+3) providing a structured yet flexible work environment. The ideal candidate will have: Proficiency in LinkedIn as a primary tool for talent engagement. Strong organizational skills to manage and document candidate profiles effectively. A keen eye for detail and the ability to work independently ensuring all tasks are completed with precision. If you are eager to start your career in talent scouting and are excited about the opportunity to work remotely we encourage you to apply for this role.

Executive Assistant (Remote) Central Valley Medical Education is seeking a highly organized dependable and proactive Executive Assistant to support our leadership team. This is more than an administrative position - we're looking for someone who enjoys solving problems managing projects improving processes and helping a growing healthcare education company operate efficiently. The ideal candidate is detail-oriented an excellent communicator comfortable learning new technology and able to manage multiple priorities with minimal supervision. Responsibilities Manage executive calendars appointments meetings and travel arrangements. Coordinate healthcare training classes instructors students and company events. Serve as a primary point of contact by answering phones responding to emails and assisting customers professionally . Create edit and maintain spreadsheets documents presentations and reports. Assist with data entry record management and maintaining confidential business and student records. Coordinate student enrollment onboarding scheduling and course completion documentation. Help manage healthcare documentation care plans and other compliance-related records as assigned. Coordinate projects across multiple departments and ensure deadlines are met. Research information compare vendors and help improve office systems and workflows . Support executives with special projects and other administrative duties as needed. Qualifications Minimum 3 years of executive assistant office management operations or administrative experience. Exceptional organizational and time management skills. Strong written and verbal communication skills. High level of professionalism and discretion when handling confidential information. Advanced proficiency with Microsoft Office (Word Excel Outlook PowerPoint) and Google Workspace. Comfortable learning new software platforms and AI productivity tools. Ability to prioritize competing tasks and work independently. Strong attention to detail with excellent follow-through. Customer service experience preferred. Experience in healthcare education or professional training is a plus but not required. What We're Looking For We're searching for someone who takes ownership rather than waits for instructions. The right person enjoys bringing order to busy environments anticipating needs before they're asked and finding better ways to get things done. You should be comfortable working with executives instructors students corporate clients and vendors while maintaining a positive solution-focused attitude. Why Join Us? At Central Valley Medical Education our mission is to prepare healthcare professionals to provide exceptional patient care. You'll become an important part of a growing organization that values innovation teamwork integrity and continuous improvement. If you're someone who enjoys variety thrives in a fast-paced environment and wants to make a meaningful impact we'd love to hear from you.

Join our dynamic insurance agency as a Virtual Assistant where your organizational expertise and attention to detail will drive our success in client management and operational efficiency. We are seeking a mid-level professional with a strong technical acumen to support our team remotely. As a Virtual Assistant you will play a crucial role in streamlining our processes and enhancing client interactions. Your primary responsibilities will include setting appointments through calls handling a variety of administrative tasks and engaging in qualifying calls to ensure client needs are met efficiently. Additionally you will be responsible for maintaining detailed notes and organizing data using Google Sheets. Appointment Setting: Initiate and manage client appointments via phone calls ensuring a seamless experience. Administrative Support: Execute various administrative duties to support the team effectively. Qualifying Calls: Conduct calls to assess and qualify client needs providing essential insights for our agents. Note Taking: Accurately document call outcomes and client interactions for future reference. CRM Management: Utilize CRM tools to update and maintain client information ensuring data accuracy and accessibility. Google Sheets Organization: Organize and manage data in Google Sheets for easy access and reporting. The ideal candidate will possess a blend of technical skills and a proactive approach to problem-solving. Experience with CRM systems and proficiency in Google Sheets are essential for success in this role along with fluent english speaking. If you are a detail-oriented technically skilled professional eager to contribute to a leading insurance agency we encourage you to apply and become a vital part of our team.

Are you passionate about connecting talented individuals with exciting career opportunities? We are on the lookout for a Junior HR Agent to join our dynamic team. With a friendly and casual work environment this remote role offers the perfect chance to grow your career in Human Resources. As a Junior HR Agent you will play a pivotal role in our hiring process. Your daily responsibilities will include: YOU WILL GET BONUS FOR EACH CLOSED POSITION Monitoring and updating open positions to ensure our job listings are current. Engaging with potential candidates building relationships and guiding them through the hiring process. Collaborating with local HR teams to identify and reach out to potential candidates. Search and Negotiate with with local HRs for the open positions To excel in this role you'll need strong communication skills enabling you to effectively interact with candidates and HR colleagues. We're looking for a mid-level professional who is eager to develop their skills in a supportive environment. This position offers the flexibility of remote work allowing you to balance your professional and personal life effectively. If you're ready to join a team that values your contributions and supports your growth we'd love to hear from you!

We run a residential cleaning business and have a full-time VA already on the team. We are looking for a part-time VA to cover the days and hours our full-time VA does not work so this is a coverage role not full-time. Responsibilities: - Answer and return customer calls and texts with priority on returning missed calls promptly - Qualify leads (ask bed bath and square footage before quoting) - Send quotes by size tier and follow up with the booking link - Enter and update bookings in our scheduling system (BookingKoala) - Coordinate cleaners including handling reschedules and same-day swaps when a cleaner cannot make a job - Follow up on outstanding payments and flag issues internally - Keep records accurate and communicate updates clearly Requirements: - Strong written English (replies go directly to customers) - Customer service or appointment-setting experience - Reliable internet and a quiet space for calls - Organized proactive and able to follow SOPs independently Nice to have: - Experience with BookingKoala OpenPhone or similar booking and phone tools - Prior cleaning home services or field-service dispatch experience To apply please include: 1. Your relevant experience (mention any cleaning or booking-tool experience) 2. Your weekly availability and time zone including evenings and weekends 3. Have you used BookingKoala OpenPhone or a similar tool? Which ones?

Join our dynamic team as a Mid-Level Web Developer specializing in e-commerce finance solutions. We are seeking a talented professional with a proven track record in web development focusing on integrating robust payment features. This remote position offers the opportunity to collaborate with a forward-thinking company that values innovation and excellence. As a Web Developer you will be responsible for: Designing and implementing web applications with a focus on payment processing and security. Collaborating with cross-functional teams to ensure seamless integration of payment features. Communicating effectively to understand and follow project requirements and deliverables. Maintaining and updating web applications to enhance functionality and user experience. We are looking for candidates who possess: Mid-level experience in web development preferably in the e-commerce finance sector. Strong communication skills to articulate ideas and follow project instructions precisely. An understanding of current web development trends and best practices. A proactive approach to problem-solving and attention to detail. While specific tools are not mandated familiarity with common web development frameworks and payment processing APIs is advantageous. Embrace a corporate and professional environment where your skills will contribute to impactful projects. If you are passionate about web development and eager to enhance user experiences in the e-commerce finance industry we encourage you to apply.