Helpdesk Jobs

Rate: $5-$6.5/hr depending on your experience and skills. Join our dynamic e-commerce team as an Expert Customer Support Specialist where you'll play a pivotal role in delivering exceptional service across Amazon and other marketplaces. We're seeking a seasoned professional with a strong background in handling customer interactions through helpdesk software and managing Shopify content. In this role you will: Efficiently respond to email tickets using our helpdesk (edesk) system ensuring timely and accurate communication with customers. Manage customer complaints with professionalism processing returns and refunds or organizing replacements through our ERP system. We would seek for a person to start early (in your time zone) like about 6:00 am and work on weekends at least Saturday (getting another day off instead). Optional: oversee Shopify content management focusing on maintaining and updating product images to enhance the customer experience. Optional: manage FBA shipment plans to replenish FBA stock To excel in this position you should possess: a lot of proven experience in handling customer support for Amazon. Extended experience with general customer support by email. Extended experience using a help desk ticket system for support. Extended knowledge about at least one help desk system and its setup of email rules and workflows that would help us to establish and modify best practice email Workflows Knowledge of all refunding replacement and exchange processes so they will be fit to set up replacement shipments in Shopify doing partial or full refunds in Amazon etc. A true C2 level of English would be mandatory in order to be on the safe side that the English answers are written correctly as this will be translated back to German for most of our customers. The input needs to be correct in order to get a proper translation. Therefore some knowledge of how to handle Shopify would be needed. So surely above some basic knowledge. Working on Saturday and Sunday and having off during the week in exchange. Optional / Bonus 1: having extended knowledge of a PIM system in order to help us keeping data up-to-date correcting small mistakes and/or feeding and updating content to the PIM system (we will use Plytix) Optional / Bonus 2: The idea would be knowledge of edesk which is not that uncommon for e-commerce customer support because it has a lot of integration with different marketplaces including Amazon. This is a remote role that demands a high level of professionalism and self-motivation. If you thrive in a fast-paced environment and are passionate about customer satisfaction we invite you to apply and contribute to our continued success. To apply: Include code 0422 together with your latest CV link and cover letter explaining your relevant experience to the role. Note: We need someone who has extensive experience using eDesk and PIM system.

We’re not just hiring a Virtual Assistant—we’re hiring a leader! Join our dynamic team as a Bilingual Administrative Assistant in the forklift service industry. We are seeking a detail-oriented professional fluent in both English and another Spanish to support our administrative operations. Your expertise will help streamline our communication and ensure the smooth processing of customer interactions and back end support. This is a stable long-term position with real growth potential into higher leadership roles. If you want a job where you’re trusted respected and paid consistently—you’ll want to apply. --- Work Schedule (Important) Full-Time: Minimum 40 hours per week * Salary-based (not hourly) * Must overlap with U.S. Eastern Time (8:00 AM – 5:00 PM EST) If you cannot commit to this schedule this role is not a fit. As an integral part of our team your key responsibilities will include: Answering phone calls from customers and addressing their inquiries with professionalism. Setting up customer information in our system to maintain accurate records. Preparing and sending estimates to provide clear and timely information to clients. Creating invoices using Quickbooks Online to ensure accurate billing. Handling approvals and ordering parts to support our service operations. To succeed in this role you should possess: Mid-level experience in an administrative role preferably within a technical or service-oriented industry. Proficiency in Quickbooks Online or similar accounting software for efficient financial processing. Strong organizational skills and attention to detail to manage multiple tasks effectively. Excellent communication abilities in both English and Spanish enhancing our customer service experience. Proficient in typing and Microsoft Office. This remote position offers the opportunity to work in a technically-driven environment where precision and customer satisfaction are paramount. If you are ready to contribute your skills to a fast-paced team apply today!

Are you ready to kickstart your career as a Personal Assistant in the vibrant world of retail? We're on the lookout for an enthusiastic and organized individual to join our team. This entry-level role is perfect for someone who enjoys connecting with people and is eager to learn the ropes of the retail industry. As a Personal Assistant you'll play a key role in ensuring our customers receive quick and friendly responses. You'll be using Canva to create visually appealing content that will enhance our customer communications. What You'll Do: Promptly reply to customer inquiries with a warm and helpful attitude. Create engaging content using Canva to enhance customer interactions. Assist in managing daily administrative tasks to ensure smooth operations. Collaborate with team members to support various retail initiatives. What We're Looking For: Strong communication skills with a friendly and approachable demeanor. Basic knowledge of Canva or a willingness to learn. Organizational skills and attention to detail. A proactive attitude and eagerness to contribute to a positive team environment. This role is fully remote offering you the flexibility to work from the comfort of your home. If you're ready to dive into the retail world and make a real impact we'd love to hear from you!

Join our dynamic fitness team as a Personal Assistant and play a critical role in our business expansion journey. We are looking for a mid-level professional with a keen eye for detail and a technical mindset to help us find and secure new spaces for our growing enterprise. As a Personal Assistant in the fitness industry you will be instrumental in scouting locations and analyzing potential sites that align with our brand's vision and operational needs. Your ability to manage multiple tasks efficiently and your technical prowess will ensure that our expansion plans are executed seamlessly. Key Responsibilities: Conduct comprehensive research to identify potential locations for business expansion. Analyze site feasibility including logistical and financial considerations. Coordinate with real estate agents and property managers to schedule site visits and gather detailed information Assist in the negotiation of lease terms and agreements. Required Skills and Experience: Mid-level experience in a similar role preferably within the fitness industry or a related field Excellent communication skills both written and verbal. This remote role offers the flexibility to work from anywhere while collaborating closely with our management team to ensure our expansion efforts are successful. If you are detail-oriented technically savvy and passionate about the fitness industry we would love to hear from you!

Join our dynamic team in the sound engineering and live event production industry as a Personal Assistant . We are seeking an entry-level professional with a keen eye for detail and a technical mindset to support our operations remotely. This is a unique opportunity to work closely with industry experts and help streamline our processes. In this role you will be instrumental in ensuring the smooth execution of our projects by: Helping manage daily tasks via Zoom calls to keep the team focused and on track. Completing various online tasks to support project management and execution. Handling bookkeeping duties efficiently using QuickBooks . Assisting with social media marketing to enhance our online presence. Conducting comprehensive online research to support decision-making and strategy development. We are looking for someone who is: Patient and willing to support business owner as he talks through brainstorming phases. Detail-oriented and capable of handling multiple tasks simultaneously. Proficient with QuickBooks or willing to learn accounting skills. Comfortable with social media platforms and online marketing strategies. Skilled in conducting thorough online research and summarizing findings. This is a remote position offering flexibility and the chance to work in a fast-paced innovative environment. If you are ready to launch your career in being a personal assistant and learn about live event production we want to hear from you!

Are you a skilled Virtual Assistant with a knack for creating compelling social media content? We are seeking a mid-level professional who excels in using Canva and has a strong understanding of social media platforms to join our team in the health industry. If you are detail-oriented and technically proficient we want to hear from you! In this role you will be responsible for transforming the content we provide into engaging social media posts and reels. Your creativity and technical skills will help elevate our brand presence online. Key Responsibilities: Create visually appealing social media posts using Canva based on provided content. Edit and enhance video reels to ensure they align with our brand's message and aesthetic. Utilize your knowledge of social media platforms to optimize content visibility and engagement. Required Skills and Tools: Proficiency in Canva for designing social media graphics. Experience with editing video content for social media platforms. Strong understanding of social media trends and best practices. We value a collaborative working style and a keen eye for detail. Join us in making a positive impact in the health industry through innovative and engaging content.

Join our dynamic e-commerce team as an Expert Customer Support Specialist where you'll play a pivotal role in delivering exceptional service across Amazon and other marketplaces. We're seeking a seasoned professional with a strong background in handling customer interactions through helpdesk software and managing Shopify content. In this role you will: Efficiently respond to email tickets using our helpdesk (edesk) system ensuring timely and accurate communication with customers. Manage customer complaints with professionalism processing returns and refunds or organizing replacements through our ERP system. We would seek for a person to start early (at your timezone) like about 6:00 am and work on weekends atleast saturday (getting another day off instead). Optional: oversee Shopify content management focusing on maintaining and updating product images to enhance the customer experience. Optional: manage FBA shipment plans to replenish FBA stock To excel in this position you should possess: Expertise in customer support within the e-commerce industry specifically with Amazon and other major marketplaces. Proficiency in using helpdesk email software to manage and resolve customer inquiries effectively. optional: Experience with Shopify particularly in content management and image optimization. optional: have technical knowledge and strategic perspective to calculate manage and execute fba inventory stock shipment plans. This is a remote role that demands a high level of professionalism and self-motivation. If you thrive in a fast-paced environment and are passionate about customer satisfaction we invite you to apply and contribute to our continued success.

We are seeking a proactive and detail-oriented Virtual Assistant to support our growing team. This dynamic role offers the opportunity to manage a variety of administrative tasks remotely helping to streamline operations and enhance productivity. If you thrive in a fast-paced environment and enjoy multitasking with precision this position is an excellent fit for you. As a Virtual Assistant you will play a crucial role in ensuring smooth communication organization and execution of daily tasks. Your contributions will directly impact the efficiency and success of our team. Responsibilities Manage calendars schedule appointments and coordinate meetings. Handle email correspondence and respond to inquiries in a timely manner. Assist with data entry document preparation and file management. Support project coordination by tracking deadlines and deliverables. Conduct online research and compile information as needed. Maintain and update contact lists and databases. Assist with travel arrangements and expense reporting. Collaborate with team members to ensure seamless workflow. Perform other administrative duties as assigned. Requirements Proven experience as a Virtual Assistant or in a similar administrative role. Excellent written and verbal communication skills. Strong organizational and time management abilities. Proficiency with Microsoft Office Suite (Word Excel Outlook) and Google Workspace. Comfortable using communication tools such as Zoom Slack or Microsoft Teams. Ability to work independently with minimal supervision. High level of discretion and confidentiality. Reliable internet connection and a dedicated workspace. Qualifications High school diploma or equivalent; associate or bachelor’s degree preferred. Experience with project management or CRM software is a plus. Strong problem-solving skills and adaptability. Detail-oriented mindset with a commitment to accuracy. Benefits Flexible remote work environment. Opportunities for professional growth and skill development. Supportive and collaborative team culture. Competitive compensation package. Work-life balance with adaptable scheduling.

We are seeking a meticulous and technically adept Personal Assistant to join our dynamic real estate team. This mid-level role is designed for a professional who excels in managing schedules client communication and content creation. If you are passionate about real estate and have a knack for organization and digital content we want to hear from you! As a Personal Assistant you will play a crucial role in optimizing our daily operations and enhancing our digital presence. Your primary responsibilities will include: Client Interaction: Assist in responding to client inquiries promptly and professionally ensuring a seamless communication channel. Transaction Tracking: Monitor and maintain records of real estate transactions ensuring accuracy and timely updates. Content Creation: Develop engaging social media content that reflects our brand and attracts potential clients. Calendar Management: Organize and manage daily schedules appointments and meetings to maximize productivity. We expect you to bring a detail-oriented approach to your work with an ability to prioritize tasks efficiently. While specific tools are not specified familiarity with common office software and social media platforms is essential. Experience in the real estate industry is a plus but a proactive and adaptable attitude is key. If you are ready to contribute your skills to a thriving real estate environment and help elevate our client experience apply today to join our team!

We are hiring a Virtual Assistant to support our business with Bookkeeping Customer Service and Customer Support. Responsibilities: Assist with daily tasks related to Bookkeeping Support Customer Service tasks and follow processes accurately Handle Customer Support tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Bookkeeping and/or Customer Service Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role