On-Site Technical Support in Dublin!

Join our dynamic IT Services team in Dublin as an Entry-Level Technical Support Specialist and become the go-to expert for resolving technical issues on-site. We are looking for a detail-oriented professional eager to help users with hardware, software, network, and system-related challenges. As a Technical Support Specialist, you will: Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to users. Provide exceptional technical support by handling support calls and requests, guiding users through solutions in a professional and friendly manner. Document and follow up on issues by recording support cases, updating tickets, and adhering to established IT and GDPR procedures. You will utilize a variety of tools, including: Microsoft Office (Word, Excel, Outlook) for communication and documentation. Windows operating system for troubleshooting and support. IT helpdesk/ticketing systems to manage and track support requests. Basic networking and remote support tools to assist in problem-solving. AI tools and applications are an advantage but not required. GDPR/data protection software and procedures to ensure compliance with data protection regulations. This entry-level opportunity is perfect for someone passionate about technology and eager to develop their skills in a hands-on environment. If you are ready to make a difference in users' day-to-day experiences and grow in the IT field, we want to hear from you!