Patient Care Navigator Jobs

Join our team as a Remote Senior Living Advisor where you will play a pivotal role in connecting with healthcare professionals and introducing our comprehensive senior placement services. Your expertise will support our mission to assist seniors in finding the right living arrangements including assisted living independent living and memory care. In this mid-level position you'll leverage your communication skills to engage with social workers and discharge planners in hospitals rehabs and skilled nursing facilities. You'll serve as a valuable resource offering tailored assessments to address senior medical needs and daily living activities. Key Responsibilities: Initiate and maintain relationships with healthcare professionals introducing our senior living advisory services. Provide updates and information to social workers and discharge planners offering support and resources for senior care assessments. Utilize a phone script to effectively communicate our services and availability. Maintain accurate records by filling out intake forms using computer skills. Required Skills and Experience: Mid-level experience in a similar role preferably within the senior living or healthcare industry. Strong communication skills with a detail-oriented and technical approach. Proficiency in computer skills for data entry and managing communication tools. We offer a flexible remote work environment with our services available 7 days a week . If you're dedicated to improving senior care and enjoy building professional relationships we invite you to apply.

We are looking for someone with a strong medical background preferably with experience in psychiatry behavioral health therapy or another outpatient medical setting . The ideal candidate will understand the unique needs of psychiatric patients and be comfortable communicating professionally and compassionately with patients providers pharmacies and insurance companies. This is an excellent opportunity for a medical assistant who enjoys working independently has strong clinical knowledge and wants to grow with a busy and expanding practice. Work Hours are 9 am - 6pm Monday - Friday Central Standard time with 1-2 daays per week on Saturdays from 9-1 pm Key Responsibilities Assist psychiatric providers with day-to-day patient care and clinical workflow Respond to patient questions regarding medications appointments treatment instructions and practice procedures Triage patient calls and messages and appropriately escalate clinical concerns to the provider Process medication prior authorizations including gathering required clinical information and communicating with insurance companies Follow up on prior authorization requests and medication coverage issues Communicate with pharmacies regarding prescriptions refills medication availability and insurance issues Assist patients with medication-related questions and direct clinical questions to the appropriate provider when necessary Assist with patient intake and collection of relevant medical information Obtain and document patient information accurately in the EMR Assist with appointment scheduling rescheduling and coordination of follow-up appointments Help ensure patients are scheduled appropriately based on provider recommendations and treatment needs Review patient messages and route them appropriately to psychiatric providers or therapists Assist providers with obtaining information needed for medication management and follow-up visits Maintain accurate and timely documentation in the EMR Communicate professionally with patients pharmacies insurance companies and healthcare providers Maintain strict HIPAA compliance and confidentiality Assist with other clinical tasks as directed by the provider or practice manager Ideal Candidate The successful candidate will have: Previous Medical Assistant or healthcare experience Experience working with psychiatry behavioral health therapy or mental health patients strongly preferred Experience processing medication prior authorizations Working knowledge of prescription medications and pharmacy processes Familiarity with health insurance plans and medication coverage Experience using an EMR/EHR Excellent communication and patient-service skills Strong clinical judgment regarding when a patient concern should be escalated to a provider Exceptional attention to detail Ability to multitask while maintaining accuracy Ability to work independently in a virtual environment Strong work ethic and reliability Professional compassionate and patient-centered communication style