Social Customer Service Jobs

As a Call Handler you will serve as the primary point of contact for incoming customer inquiries service requests and general support. Your main objective is to provide a professional empathetic and efficient response ensuring customer issues are addressed promptly or directed to the appropriate department. Key Responsibilities Call Management: Answer high-volume inbound phone calls in a timely polite and professional manner. Customer Support: Listen actively to customer inquiries diagnose issues and provide clear accurate solutions using internal knowledge bases. Data Entry & Record Keeping: Accurately log call details customer interactions and actions taken into the customer relationship management (CRM) system. Issue Escalation: Identify urgent complex or sensitive cases and escalate them to the appropriate department or senior staff according to company protocol. Process Compliance: Adhere to company policies data protection guidelines (e.g. GDPR) and call quality standards at all times. Multitasking: Manage queue times efficiently while maintaining high standards of data entry and post-call administration. Strong verbal communication active listening and clear telephone etiquette. Technical Fast and accurate typing skills; familiarity with CRM software and basic computer systems.Problem-Solving Ability to handle difficult or upset callers calmly and resolve complaints effectively. Personal Attributes Empathy resilience under pressure attention to detail and a team-oriented mindset.

We are seeking a highly skilled Virtual Assistant with advanced English reading and writing capabilities to support our sales customer support and executive leadership team. This role is integral to ensuring seamless operations and exceptional service within our healthcare organization. As an Expert Virtual Assistant you will be responsible for: Lead Generation: Identify and qualify potential leads to drive business growth. Cold Calling: Reach out to prospective clients with professionalism and persuasive communication. Customer Support: Provide top-notch assistance via phone and chat addressing inquiries and resolving issues promptly. Executive Assistance: Assist the CEO with various administrative tasks ensuring effective time management and coordination. We are looking for candidates who possess: Expert-level experience in virtual assistance particularly within the healthcare sector. Exceptional communication skills in English both written and verbal. Proven ability to manage multiple tasks efficiently and effectively. Strong organizational skills and attention to detail. This is a remote position that requires a professional demeanor and the ability to work independently while collaborating with our dynamic team. If you are a proactive problem-solver with a passion for delivering excellence we invite you to apply and join our mission-driven organization.

Join our dynamic SaaS company as a Remote Customer Service Specialist where your expertise in handling customer interactions will be rewarded with competitive pay and growth opportunities. We are looking for dedicated professionals who excel in communication and reliability. As a key member of our customer service team you will play a critical role in ensuring client satisfaction by addressing inquiries and providing timely resolutions. Your responsibilities will include: Replying to customer tickets with precision and empathy. Handling and forwarding calls and emails to the appropriate departments. We seek a mid-level professional who demonstrates: Exceptional communication and interpersonal skills. Proven experience in customer service within the SaaS industry. Strong organizational skills and attention to detail. Ability to work independently and manage time effectively. This is a remote position offering you the flexibility to work from the comfort of your home while being a part of a supportive and innovative team. If you are a proactive problem-solver ready to advance your career we would love to hear from you.

We are looking for a reliable and communicative person to join our team as a Customer Support Agent. The position mainly involves written communication with customers. You will answer questions respond to individual needs and help create a friendly and professional customer experience. For this role we value people who communicate naturally understand different personalities and can stay professional even in more challenging conversations. Your profile: Good written English Confident and friendly communication Reliable and responsible work ethic Good understanding of people Ability to work independently Calm and professional approach to different situations What you can expect from us: Fixed hourly compensation Additional performance-based bonuses Training before you start Ongoing support from our team Clear processes and communication Opportunity for long-term cooperation Interested in joining our team? Send me a short message on Telegram: hidden

About the Role We are seeking a highly organized and detail-oriented Virtual Assistant to support our health insurance operations. The ideal candidate will assist with administrative tasks customer communications appointment scheduling data entry and policy-related support while ensuring excellent service to clients. Initial 2-Week Paid Trial Base Pay: $150 per week The first two weeks will be a paid trial period to evaluate overall performance communication reliability appointment quality CRM management and fit with the team. Performance Bonuses In addition to the weekly base pay: $10 - Qualified Appointment Show Bonus Paid for each qualified prospect who attends their scheduled appointment with Hunter. $50 - Individual Policy Bonus Paid for each individual policy that is successfully issued and activated from an appointment generated or managed by the VA. $100 - Family Policy Bonus Paid for each family policy that is successfully issued and activated from an appointment generated or managed by the VA. Example Weekly Earnings A strong week could look like: Base Pay: $150 15 Qualified Appointments Show: +$150 3 Individual Policies Issued: +$150 2 Family Policies Issued: +$200 Total Weekly Earnings: $650 There is no set limit on performance bonuses - the more qualified opportunities and successful results produced the greater the earning potential. Growth Opportunity This position is designed to grow with performance. Stage 1 - Trial Period $150/week base + performance incentives Stage 2 - Proven Performance $200/week base + performance incentives The VA may move into this range after demonstrating consistent appointment production strong follow-up reliability and accurate CRM management. Stage 3 - Increased Responsibility $250-$300/week base + performance incentives As the VA takes on a larger workload manages more leads and becomes a trusted part of the sales operation the guaranteed weekly compensation can increase while performance bonuses remain available. Important Bonus Guidelines A qualified appointment show means the prospect attends the scheduled conversation and meets the basic qualification criteria established by the team. Policy bonuses are paid once the policy has been successfully issued and activated rather than simply when an application is submitted. Appointments should always be focused on quality rather than simply filling the calendar . Performance Expectations The goal of this position is to create a true win-win compensation structure . The VA receives guaranteed weekly compensation while having significant opportunities to increase earnings based on performance. Strong performance will be measured by: Qualified appointments that show up Policies generated from those appointments Consistent and professional lead follow-up Appointment show rate CRM accuracy and organization Reliability and communication The better the VA performs and the more responsibility they are able to successfully handle the greater their opportunity will be for higher base compensation bonuses and long-term growth with the team .

Join our dynamic team as a Virtual Assistant specializing in the cleaning industry. We are seeking an experienced professional who excels in managing various administrative and customer service tasks remotely. This entry/mid level position offers an excellent opportunity to contribute to a growing company while enjoying the flexibility of remote work. In this role you will be responsible for: Managing and optimizing our cleaning booking software to ensure seamless operations. Handling inbound and outbound sales calls with a focus on customer review satisfaction retention and conversion. Reviewing and following up on SMS text and email communications to provide exceptional customer support. Engaging with our audience and promoting our services on social media platforms. Assisting in the hiring process of new cleaners ensuring they meet our high standards. We are looking for someone with: Proven experience as a virtual assistant or in a similar administrative role within the cleaning or a related industry. Strong communication skills both verbal and written in English. Proficiency in managing booking software and familiarity with CRM tools. Excellent organizational skills and attention to detail. The ability to work independently and manage time effectively in a remote setting. If you are a proactive and dedicated professional with a passion for supporting business growth in the cleaning industry we would love to hear from you. Apply today to become a vital part of our team!

We are seeking a smart and cooperative professional to join our dynamic team in the health industry. This mid-level remote position is designed for individuals with a passion for research customer support and organizational excellence. If you are eager to contribute to a team that values expertise and collaboration we would love to hear from you. In this role you will be responsible for a variety of tasks that support our operations and strategic initiatives. Your primary responsibilities will include: Conducting in-depth research on industry competitors to identify trends strengths and opportunities. Efficiently handling customer support tickets ensuring timely and accurate responses to inquiries. Managing and optimizing the Google calendar for our leadership team to ensure smooth scheduling and coordination. We are looking for candidates who possess the following skills and experience: Proven experience in a similar mid-level role ideally within the health industry. Exceptional research skills with the ability to analyze and synthesize information. Strong communication skills for effective customer interaction and support. Proficiency in managing digital calendars and scheduling tools. A collaborative mindset and the ability to work well in a remote team environment. Join us in our mission to advance health solutions and support our clients with excellence. Apply today to be part of a forward-thinking team dedicated to making a difference.

Are you ready to dive into a fast-paced environment where your hustle makes a real impact? Join us as a Customer Engagement Specialist in the vibrant city of Sunyani Ghana. This entry-level role offers the chance to create meaningful experiences while responding to customers and spreading hope through the right channels. As part of our team you'll be at the forefront of customer interactions leveraging the power of TikTok to engage and inspire our audience. Your role will be instrumental in not just addressing inquiries but in transforming every interaction into a positive uplifting experience. Respond swiftly and effectively to customer inquiries ensuring every question is met with clarity and compassion. Inspire customers by providing accurate information and the right resources to meet their needs. Engage actively with our TikTok community creating content that resonates and fosters a sense of community. We're looking for someone who thrives in a dynamic setting and is passionate about customer service. Your ability to stay active and responsive is key to delivering the high-energy experience we promise our customers. Tools You'll Use: TikTok If you're ready to put your skills to the test and make a difference apply now to join a team where your efforts are valued and your growth is encouraged!

Join our dynamic team as a Bilingual B2B Sales Appointment Setter where you'll leverage your English and Spanish fluency to drive sales in the US market. Specializing in the SaaS and CRM sector you'll focus on the yachting and marine industry connecting with yacht brokers dealers and marine businesses to open doors for our closing team. As an integral part of our sales force your primary role will be to initiate contact with prospective clients through cold calling expertly qualifying them and securing demo appointments. Your daily responsibilities will include: Engaging with US-based yacht brokers and marine businesses using provided contact lists. Qualifying leads and scheduling demo appointments for our sales closers. Logging all interactions notes and outcomes meticulously in the CRM. Following up with warm leads via phone and email to nurture relationships. Ensuring the prospect list remains accurate and up-to-date daily. To succeed in this role you'll need to have a solid understanding of CRM tools like Zoho as well as proficiency with Google Workspace Slack and dialer/VoIP software. We are looking for a mid-level professional who can bring a corporate and professional tone to all communications. If you are a proactive communicator with a knack for building rapport and are excited about the opportunity to work remotely in a fast-paced environment we invite you to apply and help us navigate the waves of the marine industry.

Are you ready to kickstart your career in customer service and sales? Join our dynamic team as a Customer Service Representative and be the friendly voice that our clients trust. This entry-level role offers an exciting opportunity to develop your skills in a supportive remote environment. In this role you will: Make calls and close deals: Reach out to potential clients engage them with your friendly demeanor and guide them through the sales process. Follow up efficiently: Maintain relationships with clients by providing timely updates and ensuring their needs are met. We're looking for someone who is: Friendly and approachable: You enjoy talking to people and can easily build rapport. Self-motivated: You have the drive to meet and exceed targets. Organized: You can manage multiple tasks and follow up effectively. While specific tools aren't required being comfortable with technology and quick to learn new systems will set you up for success. Join us and grow your career with a company that values your enthusiasm and dedication. Apply today and become a part of our vibrant remote team!