Zendesk Jobs

Join our innovative digital media and marketing team as an Expert Graphic Designer & Content Assistant . We are seeking a detail-oriented professional with a strong technical background to support our creative processes and ensure seamless operations across our digital platforms. As a key team member you will be responsible for troubleshooting hardware network connectivity and operating system issues for our team. Your expertise will be crucial in maintaining efficiency and productivity within our digital workspace. You will also be tasked with installing updating and configuring company software peripherals and managing user accounts to ensure everything runs smoothly. Your primary responsibilities will include: Troubleshooting hardware network connectivity and operating system issues for team members. Installing updating and configuring company software peripherals and user accounts. Monitoring IT support tickets and resolving technical inquiries within established service times. To excel in this role you should have extensive experience with: Windows 10/11 and macOS operating systems. Microsoft 365 or Google Workspace administration. Remote desktop tools such as TeamViewer or AnyDesk. Ticketing and help desk platforms like Jira Service Management or Zendesk. This is a fully remote position offering you the flexibility to work from anywhere while collaborating with a dynamic team of professionals. If you are a technical expert with a passion for digital media and marketing we encourage you to apply and help us drive our creative vision forward.

We are hiring a Virtual Assistant to support our business with Instagram Social Media Management and Graphic Design. Responsibilities: Assist with daily tasks related to Instagram Support Social Media Management tasks and follow processes accurately Handle Graphic Design tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Instagram and/or Social Media Management Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

Join our dynamic B2B SaaS team as a Client Onboarding and Success Specialist where you'll play a crucial role in ensuring customer satisfaction and success. We're seeking a mid-level professional with a keen eye for detail and a strong technical aptitude to guide our clients through seamless onboarding and support their ongoing engagement with our platform. As a Client Success Specialist you'll be responsible for: Efficiently onboarding new accounts to their first live call within 3 business days ensuring a smooth start and quick adoption of our services. Sending comprehensive weekly and monthly captured-revenue reports to keep clients informed of their financial progress. Monitoring account health vigilantly and initiating proactive save conversations to prevent churn. Handling configuration changes and support requests promptly to maintain high client satisfaction. Identifying opportunities for referrals and expansion upgrades during high engagement periods. To excel in this role you should possess: Proven experience in client onboarding and success within the B2B SaaS industry. Strong analytical skills with the ability to interpret and communicate data effectively. Excellent problem-solving abilities and a proactive approach to customer care. Exceptional communication skills both written and verbal. The ability to work independently in a remote environment. If you're passionate about driving client success and have a detail-oriented and technical mindset we'd love to hear from you. Apply now to be a part of our innovative team and make a tangible impact on our clients' journey.