I became one of the three SMEs pulled out when I started as a customer service representative to help assist other representatives having a hard time with their customers. I was one of the five escalation representatives when I was part of an offline group, which handles tickets, emails from clients, escalations from customers and retailers. I was held as the most valuable Quality Analyst when I was once a QA. My team was consistently hitting all the metrics when I became an Operation Supervisor. I was a consistent class president in grade school and a secretary when I was in college in our organization. I worked for Qualfon Phils Inc. for more than ten years. It is a Business Process Outsourcing Company. I recently graduated from an Online Academy for Virtual Assistants to learn and develop my skills. You can rely on me with Social Media Management and Marketing, E-mail Handling, and Marketing. I can also manage your WordPress account, do Basic Graphic Design (Canva), E-commerce Management, Mailchimp, and Bookkeeping. I am proficient in using MS Excel and MS Office. EDUCATION I graduated from the University of Cebu last March 2010 with a Bachelor of Science Commerce Major in Business Management. I can do basic bookkeeping as I know how to account. I have a passion for doing the tasks for you. I'm confident in my ability to make anything I put my mind to succeed. I worked efficiently and was satisfied with my work because I love what I do. Furthermore, my organizational and analytical skills are essential for making deadlines and delegating responsibilities while fostering teamwork. Are you an employer seeking a versatile Filipino freelancer who can offer professional help in your business? Are you tired of handling administrative tasks for your business and puzzled about increasing traffic in your Social Media accounts? If your answer is yes, then we should speak. Please feel free to reach out, and I am more than glad to talk to you at your most convenient time. Thank you! :)