Administrative Virtual Assistant for ten years and counting. Elite skills in doing, Data Entry Specialist - Maintains database by entering new and updated customer and account information - Prepares source data for customer entry by compiling and sorting information - Processes customer and account source documents by reviewing data for deficiencies - Enters customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format - Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. - Combines data from both systems when account information is incomplete. - Purges files to eliminate duplication of data. - Tests customer and account system changes and upgrades by inputting new data. - Secures information by completing database backups. Maintains operations by following policies and procedures and reporting needed changes. Care Coordinator and Scheduler - Assigned schedules to the caregivers - Do inbound and outbound calls to the case managers and patients - Do follow-up calls for inquiries Tools used: - Navinet - Swyftops - 8x8 Work Facebook Marketing - Sending emails and responding to their inquiries. Podio - Entering pieces of information from the leads that we get from a seller and a buyer Airtable - Updating the list and information from a buyer and leads we have FollowUp Boss - Entering data from different leads we get and updating the list. LinkedIn and Sales Navigator - Sending emails and responding to their inquiries. - Data Mining - Scraping - Quickbooks Web Researcher - Responsible for searching for new information or updates using the internet as the foremost tool to keep database information updated and accurate - Keeps client's database updated. Utilizes the internet to do extensive research to find accurate data. Real Estate Marketing - Sharing Real Estate Website Content on Social Media. - Adding New Real Estate Leads to the CRM Database. - Generating Real Estate Marketing Analytics Reports. - Setting Lead and Client Follow-Up Reminders in CRM - Providing Customer Service to Clients and Leads Craigslist Ad posting - Renew ads and post new ads on Craigslist Chat Support - Response to customer questions, inquiry account venture, and notes troubleshoot any issues, provide supporting help documentation, and any number of other tasks. The ability to work through any queries simultaneously to be effective. Email Handling - Process mail once a day - Read only the relevant emails - Arrangement of emails into categories Appointment Setter - Answer Inbound Calls - Place Outbound Calls - Email Clients - Keep Accurate Records - Provide General Administrative Support Technical Associate (Verizon Account) - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Speaking to customers to quickly get to the root of their problems. - Providing timely and accurate customer feedback. - Talking customers through a series of actions to resolve their queries. - Providing support in the form of procedural documentation. - Managing multiple cases at one time. - Testing and evaluating new technologies. - Conducting electrical safety checks on equipment. - Follow up with individual customers to guarantee that queries are solved. Customer Associate (Target Account) - Respond immediately and professionally to incoming customer inquiries by telephone or by email - Maintain updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain clearly in response to customer questions and check for customer understanding and acceptance - Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits - Assist clients with the use of goods and programs and answer any questions they may have - Establish and maintain good rapport with customers by using positive language and anticipating their needs ESL Tutor -Encourage and strengthen my confidence in teaching in several allegiances as an ESL Tutor with cultural sensitivity Possesses a friendly temperament with a dynamic aspiration and a self to attain goals. Positive mindset, am hardworking, detail-oriented, and enthusiastic about my craft to succeed in this field. I am confident that I can work under tension. I appreciate the significance of time management. I pride myself on being experienced while fulfilling projects quickly and before the deadline. "Deadlines are my superiority."