Hire Content Moderator/Chat and Email Support/ Subject Matter Expert In Philippines

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Profile picture of Beverly H., Content Moderator/Chat and Email Support/ Subject Matter Expert

Beverly H.

$701/Month
($4.38/Hour)

Philippines

Member since:

Last logged: ago


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Content Moderator/Chat and Email Support/ Subject Matter Expert

4.3

My name is Beverly Hanna Martinez. Most people call me Hanna. I've been in the field of customer service for 4 years now. I started as Crew on a known fast-food chain proving excellent service for almost 1 year and promoted as a Crew Leader to train newly hired applicants. Later on, I worked as a Technical Support Representative for Netgear. I provided immediate assistance with basic product inquiry about the devices they bought from Netgear. After a few months, I was transferred to our Chat and Email services. After a year, I was promoted as a Subject Matter Expert on the same account. I provided real time assistance and coaching to newly deployed Agents about technical and customer service. I also handled Level-1 team in the absence of the Team Captain and accomplish administrative tasks such as daily team and site wide statistics reports. I am also experienced when it comes to content moderation. I make sure the quality of the contents are within the community guidelines, to make sure that the internet is a safer place.

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$701/Month Freelance College Level 4 years
EXPECTED SALARY AVAILABILTY
$701/Month Freelance
EDUCATION EXPERIENCE
$College Level 4 years

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