I've been working as a Customer Service Representative for 14 years. I handled and performed different roles such as UK and Ireland Directory assistant, Application Specialist for instore and merchant credit cards, Credit Card Customer Service Specialist for high-profiled cardholders in an International bank, and currently, I am a Process Coordinator that takes over escalated calls such as customer complaints and customer compliments within the Business Process Outsourcing / Call Center industry. I also held a part-time position as a cold caller at an Australian cleaning company. In this role, my responsibilities included reaching out to potential leads, providing them with the opportunity for a site visit and a complimentary quotation, and arranging appointments with clients. I achieved a successful deal and contributed to benefiting my client's business. I have developed a comprehensive understanding of various banking products and services. I have successfully managed client portfolios, ensuring exceptional customer service and satisfaction. My experience includes analyzing financial statements, conducting risk assessments, and providing strategic financial advice to clients. I have advanced skills in Microsoft Office and Google Apps and I am willing to learn different tools to be used for future tasks. Because of my experience, I am confident that I can do the job as well as I can follow instructions easily. I can speak and write fluent English and I am very receptive to feedback. I am willing to learn the process to give a great outcome. I have a dedicated workspace with all the necessary tools, equipment, and a reliable internet connection to ensure seamless communication during the tasks given. I can help the business to succeed. Moving forward, I can dedicate 30-50 hours per week to your company, and my daily hours are negotiable. I’m very excited to assist you in making your business successful – please feel free to contact me directly to discuss this job offer further.