Hi there! Thanks for visiting my profile! I'm Cristine, a skilled Virtual Assistant and Customer Service Specialist with solid experience in CRM platforms like Hubstaff, M[hidden], GoHighLevel, and Odoo. I also have hands-on knowledge of Shopify and am currently mastering e-commerce store management. I help optimize online stores, boost sales, and deliver top-notch customer experiences to support long-term business growth. Services I Offer: Administrative task - Organize and maintain digital and physical files -Manage calendar and schedule appointments up reminders, and task tracking systems (via Google Calendar, Trello, or Asana). - Prepare and edit documents, reports, and spreadsheets.- Conduct data entry and ensure data accuracy- -Respond to emails and manage the inbox efficiently -Customer Service SupportHandle inbound and outbound calls professionally. Resolve customer inquiries and complaints via email, phone, or chat. -Manage customer accounts and service follow-ups -Process billing, payments, and refundsDocument interactions and escalate issues when neededMaintain a CRM database (e.g., HubSpot, Zoho, Salesforce) Executive Assistance -Manage the executive's calendar and travel arrangements -Prepare reports, summaries, and presentations for leadership -Organize virtual meetings and video conferences -Handle confidential information with discretion -Conduct research and compile briefing materials Technical and Support -Troubleshoot basic tech issues or escalate to IT -Submit and track tickets via helpdesk platforms (Zendesk, HubSpot) -Assist with setting up and managing tools like Zoom, Google Meet, etc. -Maintain logs of technical issues and resolutions Online Tools and Platforms -Microsoft Office Suite (Word, Excel, Outlook) -CRM tools: Salesforce, HubSpot, Zoho -Communication: Slack, Zoom, MS Teams -Project Management: Trello, Asana, ClickUp -Helpdesk Tools: Zendesk, Freshdesk, Hubspot Time tracking: Time Doctor, Hubstaff Why Work With Me? -Versatile Industry Expertise: With hands-on experience in insurance, real estate, cleaning services, ATT, Home warranty, and oven product support, I offer adaptable and effective assistance across diverse sectors. -Proven Customer Service & Sales Track Record: Over 6 years of delivering excellent service, resolving client concerns, and driving conversions through personalized support and smart sales strategies. -Executive Support That Delivers: Highly organized and dependable, able to handle admin tasks, client coordination, and business operations efficiently while helping teams stay focused and productive. -Reliable, Professional, and Goal-Oriented: I approach each task with commitment, confidentiality, ensuring smooth communication, problem-solving, and exceptional results every step of the way. Let’s Move Your Business Forward! If you need a skilled customer service and sales professional with a proven background in executive assistance and industry-specific knowledge, I’m ready to support your goals and deliver meaningful impact. Let’s work together to achieve success professionally, efficiently, and with heart. Let’s turn your business goals into results together!