I am a goal-oriented Bachelor of Science in Information Technology graduate from the University of Cebu with an eye for detail, a passion for designing and improving creative processes, and expertise in public relations. With a strong background in administrative support, customer service, and office coordination, I am confident in my ability to contribute effectively to your team and provide exceptional support to both internal teams and clients. In my previous roles, I have demonstrated a keen ability to manage a variety of administrative tasks while ensuring smooth operations and excellent customer experiences. As an technical support and client assistant, I have gained extensive experience in scheduling, managing complicated tasks, handling correspondence, and supporting clients with day-to-day tasks. I am highly organized and adept at multitasking, which allows me to stay on top of competing priorities while ensuring deadlines are met and workflows remain efficient. In my capacity as a Customer Support Specialist, I have honed my skills in responding to customer inquiries, troubleshooting issues, and ensuring that all concerns are addressed in a timely and professional manner. My ability to actively listen, problem-solve, and maintain a positive attitude has allowed me to build strong relationships with clients and foster an environment of trust and satisfaction. I am proficient in using various office software, including Microsoft Office, and ticketing platforms such as Intercom and Zendesk, and I am quick to adapt to new technologies. I have deep Computer literacy skills hence I am a graduate of Bachelor of Science in Information Technology. I pride myself on my strong communication skills, both written and verbal, and my ability to collaborate effectively with colleagues, managers, and customers alike.