Hi, I'm an experienced Call Center Supervisor, Real Estate Appointment Setter and a Freight Solutions Specialist. Below are my job experiences, skills and completed short courses. Job Experiences: • Frieght Solution Specialist/ Freight Broker - Contact personel between shippers and carriers, negotiating rates between shippers and carriers, 24/7 customer service contact for shippers and carrier, negotiating rates for load shipmemts between shipper and carrier. • Individual Contractor /Virtual Assistant– Real Estate Circle Prospecting and Appointment Setting for US-based independent investors and licensed realtors; March 2018 – present Daily tasks done for previous clients: o Cold calling/Appointment Setting (Circle Prospecting, FSBO’s, Expired Listings and Absentee owners or Vacant listings) o CRM management (Adding Contacts, Adding Follow-ups, Calendar Management) o Sending follow up emails and making follow up calls & SMS for soft and hard nurtures o Making Cash offer to prequalified leads o Lead generation/Creation (Buyer and Seller List) o Skip tracing using Propstream and True People Search • Customer Service Supervisor – Macy’s Account at Sitel Corporation (Baguio City); 2012-2018 • Campaign Manager/Appointment Setter – Allied Web Designs (Baguio City); 2010-2012 • Technical Support Representative – AT&T Account at Sitel Corporation (Baguio City); 2009-2010 • Telemarketer / Appointment setter - BTS – Buy the Staff INC., (Baguio City); 2008-2009 • Fine Dining Waiter – Da Marco Italian Restaurant (Shanghai City, China) ; 2007- 2008 • Room Attendant / Waiter – Venus Park View Hotel (Baguio City) 2007 • Waiter / Setter – Shooters Bar and Restaurant (Baguio City) 2006 Skills: • Has experience in Circle Prospecting /Appointment Setting • Has knowledge on how to operate MOJO Dialer, Vulcan 7 Dialer and Grasshopper Dialer • Has knowledge on how to do Skip Tracing using Propstream • Has Knowledge on how to operate CRMs (Podio, Pipe Drive) • Was trained and has the experience to handle a team • Has experience in analytical evaluation of team performance • Can work with minimal supervision • Good knowledge with Microsoft Excel, Word, and PowerPoint • Has experience in both voice and non-voice LOBs Training Course Completed: • Six Sigma White Belt Training • Call Center Management • Coaching 101 • Mentorship training (All 13 modules) • Bill to Pay - (BTP) Fundamentals • Basic Training for Trainers fundamentals (BTT) • Skill & Knowledge Enhancement Plan – SKEP (Root Cause Analysis Training)