OBJECTIVES: To provide a good quality customer service assistance to customers. To solve problems in a creative and effective manner in a challenging position. To build rapport and long-term career in eCommerce Industry with opportunities for career growth. SKILLS: Ecommerce/Dropshipping (order processing,product research) Zik Analytics, Tactical Arbitrage, DSM Tools, Auto DS, Ecom Virtual Assistant (administrative work, data entry, daily task) Customer Service (billing, payment, account inquiries) Troubleshooting (cable-modem box, remote control repair) Up/Cross-Selling (internet, digital, phone service addons) MS Office (word, excel, powerpoint) Gmail App (google doc,dropbox)>Email Blast (cold email) Telemarketing (credit card pulling, cold callings) Administrative (Data entry, lead researching/mining) Article Writing (freelance writer, typist) Training (Screen sharing software - Teamviewer) WORK EXPERIENCE: UZY COMMERCE LLC - VA (2018) *Amazon, eBay, Homedepot, Overstock, Walmart *dropshipping task *order processing *product research KAM THE HANDYMAN - VA (2018) *Executive Assistant *administrative work, Quickbooks ALORICA - CSR (2016) *Frontier account *assists customer's queries *billings, cancellations, up-selling 24/7 - CSR (2015-2016) *Time Warner Cable account *assists customer's queries *billings, cancellations, up-selling *remotely fix their modem box ANGELS DATA LTD - LEAD RESEARCHER/TRAINING MANAGER (2011-2015) *gather new businesses using Facebook, Twitter *conducts trainings for aspiring lead researchers using Team Viewer GLOBALeSTAFF - SALES EXECUTIVE (2008-2010) *cold calls, credit card pulling *telemarketing service and appointment setting KEYWEST DATA NETWORK INC. - OUTBOUND TELESALES (2008) *offering FIDO mobile services