Experienced administrative professional with a background in accounting and customer support seeking a remote Virtual Assistance role. Proven track record in managing day-to-day administrative tasks, providing excellent customer support, and efficiently assigning workloads to team members. Willing to learn new tasks and tools to provide the best service as a Virtual Assistant. Work Experience June 2024 – Present Lucid Strategies - General Virtual Assistant - Intern -Oversaw the company's social media accounts by posting job openings and engaging with comments and messages. -Designed promotional job posters to attract potential candidates. -Identified and contacted potential applicants to join the company. June 2024 – Present GritPro VA Services - Virtual Assistant - Intern -Monitored and managed comments, reviews, and messages on clients' social media accounts utilizing NapoleonCat and Meta Business Suite features. Feb 2017 – Aug 2023 Decoarts Marketing Inc. - Special Accounts Staff -Managed accounting tasks using ORACLE Accounting System. -Handled billing and collection processes for customer and supplier accounts. -Collaborated with cross-functional teams including accounting, legal, and operations for process optimization. Dec 2015 – Oct 2016 Catague Cortez-Catague & Cortez (C3) Law Firm - Legal Staff/Clerk -Addressed client inquiries and concerns effectively, providing excellent customer support. -Assisted in accounting, bookkeeping, and legal services, ensuring compliance and efficiency. -Developed document templates for consistency and streamlined workflows. May 2015 – Nov 2015 Oroderm Group of Companies - Audit Staff -Conducted inventory audits for all products to ensure accuracy and compliance. -Accounted for daily sales across branches and hotel businesses, supporting financial operations. -Provided support to the accounting department, contributing to efficient workflows. Dec 2014 – May 2015 Mindanao Medical Foundation College - Administrative Staff -Provided support by organizing documents and verifying payroll calculations within the HR department. -Acted as a liaison for filing essential government documents. -Aided in resolving departmental issues and addressing concerns. Skills: -Administrative Skills -Time Management -Communication -Organizational Skills -Problem-Solving -Data Analysis -Technology Proficiency -Customer Support Expertise: -Email and Calendar Management -Scheduling & Appointment Setting -Project Management Tools (ClickUp, Trello, Notion, Todoist) -Social Media Management (Facebook, Instagram, Threads, TikTok, Twitter, LinkedIn) -Content Creation -Bookkeeping -Graphic Design & Video Editing Certificates: Certified Virtual Assistant - VA Training Philippines January 2024 Virtual Assistant Training Program - Yokly May 2024 Certificate of Internship - Grit Pro VA Services July 2024