Hi, I’m Famela! your Personal Productivity Partner | Dedicated Virtual Assistant Specializing in Tailored Business Solutions I’m a motivated and dependable virtual assistant with nearly four years of experience helping businesses stay organized and on track. I’m detail-oriented, can handle multiple tasks, and adapt quickly to new responsibilities. My goal is to make your life easier by providing the support you need to reach your goals. I’m committed to building a lasting, trustworthy working relationship by being honest,reliable, and focused on quality. I’d love to work together to help each other grow and succeed. October 2024–May 2025 Floridian Pools Inc. (Full-Time, Project-Based, Seasonal) Data Entry and Research Virtual Assistant • Floridian is a well-established company specializing in pool renovations and outdoor living enhancements throughout Florida. • As a data entry and research virtual assistant, I’m responsible for researching and recording specific data points or numbers, aiming to complete 20 data entries per hour. I regularly review and correct data inconsistencies, missing information, or inaccuracies. I maintain detailed records of all data entry tasks, including progress reports and status updates. • I successfully researched and encoded thousands of listings, demonstrating my efficiency, accuracy, and dedication to project timelines. November 2024 (Full-Time) Chat Support Virtual Assistant Value Industrial • Value Industrial was founded in 2007 and became a trusted name in the automotive, agricultural, and industrial sectors in Canada. • As a Chat Support Virtual Assistant, my task includes providing exceptional customer support by responding to inquiries via multiple platforms, including Kijiji, managing 50+ Facebook Marketplace accounts, and email, ensuring prompt and accurate communication in English and French. • I always ensure seamless communication by sharing specifications, features, images, and direct contact information based on customer needs. • I’m assisting customers with product information, pricing, features, and specifications for containers, shelters, domes, metal sheds, and related products. • I am also responsible for computing and providing delivery charges, quotes, and mode of payment details, using tools like Google Maps to determine the closest yard and optimize logistics. • Reposting and renewing daily ads on Kijiji and Facebook Marketplace are also part of my daily routine, adhering to platform guidelines and optimizing ad visibility. • I’m also coordinating with internal teams by sending detailed emails with customer inquiries and requests, including installation fees, customizations, and bulk discounts. May 2016 - October 2024 Athena’s Educational Books & Toys (Part-Time, Locally Owned Business—8 Years and 5 months) Social Media Store Manager • Operating as a retailer of books, toys, and educational resources. • Began in 2018 with fewer than 20 items of used books sold and has been in business for +8 years. • Acquired and maintained positive evaluations and ratings. • As the Social Media Manager at Athena's Educational Books and Toys, I’m responsible for developing and executing a comprehensive social media strategy to promote the brand’s unique offerings of preloved educational books for children aged 0-12. The role requires a blend of creativity, strategic thinking, and an understanding of the target audience, which includes parents, teachers, guardians, and homeschoolers. My key goal is to drive engagement, website traffic, and awareness of ongoing sales, such as clearance promotions. • Invoicing, packing and shipping, writing descriptions, pricing, bookkeeping, maintaining sales records, inventory, quality assurance, photography, internet research, and monthly report preparation were just a few of the tasks and responsibilities that were involved. I am helping to boost sales by producing captivating video material and expert demonstrations via live streaming. I execute and market goods via online marketplaces like Carousel, Shopee, and Facebook. • I‘m also assisting clients with questions regarding merchandise details, payment options, and delivery. I assemble online purchases from different e-commerce sites. My task is changing from one client to another depending on the client’s need. September 2024 -October 2024 (Part-Time, Project-Based) Social Media Manager Scott’s Salon • As a social media manager at Scott's Salon, my primary responsibility is to manage the salon's Facebook group, ensuring a strong, engaging online presence. I balance creating witty, humorous, and trend-focused content with promotional posts aimed at boosting salon services such as haircuts, coloring, rebonding, and treatments. • My task includes executing a social media strategy focusing on increasing engagement and growing the Facebook group. I respond to comments, messages, and customer inquiries on social media promptly, maintaining a friendly and professional tone. February 2016–July 2016 (Full-Time, Local 6 months) Quality Assurance Specialist • A delivery service with over 600 of the greatest restaurants, shops, and specialized stores, Twoanyone offers top-notch delivery, takeout, and catering services. Also collaborated with businesses that sold delivery-friendly goods, including flower shops, food supplements, and school supplies. • Adhoc task: It is my responsibility to source and manage the daily customer calls that agents receive. To guarantee that the team that received low quality assurance ratings improves, I focus on selecting the teams that should be observed first. I also provide the team leader with a report on each agent's performance based on the call monitoring activity's outcome and the quality of the customer service that was provided by the agent, enabling the team leader to take corrective action to enhance the agent's performance. I am motivating and coaching agents during every call. Supervising them and monitoring their weekly performance in order to assess them. September 2014 – February 2016 (Full-Time, Local,1 year and 6 months) Assistant Team Leader • Helping agents with their issues is my responsibility. Team members bring up employee relations issues, and I address and resolve them. It is constantly my obligation to decide how to manage the staff and make sure calls are answered quickly and correctly. I also provide suggestions on how to enhance local operations, effectiveness, and service. • My ad hoc role is to educate newly hired agents and riders on corporate policies, duties, and obligations in order to preserve efficiency and effectiveness in our workplace. April 2013–September 2014 (Full-Time, Local 1 year & 6 months) Customer Service Representative • My role is to answer calls from both new and existing customers with a range of needs, including ordering, follow-up, special requests, instructions, merchant partnerships, and complaints. In order to keep clients happy, it's also my responsibility to respond to their issues and complaints, suggest solutions, drive positive outcomes, provide support, and offer information as needed to keep customers satisfied. I also do some ad hoc tasks by handling logistics work, such as coordinating with our restaurant partners and the delivery rider to ensure that all necessary requests from customers are fulfilled. • During my time as an agent, I worked tirelessly to provide the best service possible to our customers, and because of my excellent performance, I was awarded as the Top Agent. Then later on promoted as an assistant team leader. This promotion is a testament to my commitment to the company and my ability to lead and motivate a team. August 2012–January 2013 (Full-Time, Local 6 Months) Outbound Collection Specialist Active Accounts Recovery & Management Specialist c/o L.S Gonzales & Associates Law Office • Active Accounts Recovery & Management Specialist is a collection agency affiliated with Sky Cable. • In order to help clients pay their bills, it is my responsibility to assist them with their obligations and create a better payment plan that enables them to pay on time. In addition, I handle credit card and direct debit payment collection over the phone, keeping track of all contact attempts and their results. When debts are paid off, I update their credit files and remove them from the record. Having all of these experiences. I can tell you that I can surely deliver on your expectations. I would like to have a call or chat with you at your most convenient time.