Hello, I'm Airie Jay and I am excited to introduce myself as a Virtual Assistant ready to bring value to my future clients. With a solid background in various administrative roles, I've honed my skills to provide efficient and effective support in a remote setting. In my role as an Administrative Assistant at Arber LLC, I managed documentation for government contracts, ensuring compliance with regulations. I was the communication liaison, handling correspondence, and maintaining information systems crucial for tracking contracts and project-related data. Staying informed about government contracting regulations. As a Social Media Manager at Pretty Perfect, I successfully managed and monitored social media accounts, ensuring a positive brand image. I excelled in content planning and creation, post scheduling, and analytics tracking. This experience has sharpened my communication and marketing skills. In my tenure as a Senior Operations Representative at Capital One Bank, I developed expertise in handling customer queries about financial accounts. I mastered account servicing, ensuring timely resolution of customer issues while adhering to company policies and procedures. My responsibilities included payments processing and walking customers through online account. At PayPal US, as a Customer Support representative, I confidently addressed customer inquiries through multiple channels, demonstrating proficiency in PayPal products, resolution processes,I championed customer issues, ensuring real-time issue resolution while maintaining account confidentiality. As a Customer Service Representative at Credit One Bank, I managed client inquiries, processed closures, and handled payments over the phone and online. I excelled in navigating online accounts and processing card applications, showcasing my tech-savvy skills. I bring a robust skill set to the table, including excellent communication, problem-solving, and project management skills. My research ability, data entry accuracy, and tech-savvy nature make me adept at handling various tasks. With strong organizational skills, attention to detail, and a knack for confidentiality, I ensure seamless virtual support. In conclusion, I am confident that my diverse professional background, coupled with my skills, make me an ideal Virtual Professional for my clients. I am ready to contribute to the success of your team with dedication, efficiency, and a commitment to excellence. Thank you for considering me as your Virtual Professional, and I look forward to the opportunity to bring my expertise to your projects.