Hire General Virtual Assistant In Philippines

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Profile picture of Angelica A., General Virtual Assistant

Angelica A.

$800/Month
($5.00/Hour)

Philippines

Member since:

Last logged: ago


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General Virtual Assistant

4.4

I worked in a BPO company for 5 1/2 years. I started as an agent for a financial campaign, I handled customers' complaints, and inquiries, recorded details of what transpired on the call, and of course come up with the best resolution according to the client's policies and procedures. I was also tasked to report lost and stolen cards, request replacements, and file a dispute on behalf of the customers. I love to learn new things, so after 14 months as an agent, I was promoted as a Quality Analyst and my main responsibilities were evaluating calls and providing reports to operations based on my observation. I also represented Quality during business reviews with the clients as I was assigned to be the lead for the team. And I also supported operations by having my team do fly-by coaching and providing instant feedback to the agents after they are done monitoring calls. After almost 2 years, I decided to move to operations as a Coach or a Team lead where I managed a team of 10-15 people and ensured that our client's metrics are being met and even exceeded. I also handled escalated calls and most of the time I was handling new hires. I had also experience in launching account in Manila. After being in the BPO industry I decided to look for a work from home job, I was hired as a Virtual Assistant in one of the Property Management Company in the US where I am the Tenant Screener, assisting tenants over the phone, handling my client's Social Media account and do a most of the administrative task

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$800/Month Freelance College Level 6 years
EXPECTED SALARY AVAILABILTY
$800/Month Freelance
EDUCATION EXPERIENCE
$College Level 6 years

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$1120/Month

Last logged: ago

Jonathan L.

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$1120/Month

Last logged: ago

Bernadette G.

4.7

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$800/Month

Last logged: ago

Bernadette G.

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Justine S.

4.6

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Justine S.

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Syed U.

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Why Do I Need A Virtual Assistant

We call them virtual assistant because they work from home

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