Skills & Experience As a recent graduate of Bachelor of Science in Business Administration, Major in Service Management for Business Process Outsourcing from Nueva Ecija University of Science and Technology (NEUST), I bring a solid foundation in customer service, business communication, and administrative support. I have hands-on experience in both government and remote work environments, making me adaptable, detail-oriented, and skilled in multitasking. ✅ Customer Service & Communication Completed a 600-hour internship at the City Tourism and Special Events Office of Baguio City. Handled customer inquiries, assisted guests, and provided front-line support as a Customer Support Assistant. Engaged with international delegates during city events, including those from the U.S., Canada, and South Korea. ✅ Event Coordination Contributed to the planning and execution of large-scale city events such as the Panagbenga Festival. Assisted in welcoming VIPs, managing logistics, and ensuring smooth event operations. ✅ Social Media & Content Management Helped manage the official social media page of Baguio City, posting live updates and promotional materials. Created and scheduled engaging content for public events and announcements. ✅ Virtual Assistance & Remote Work Worked as a project-based Virtual Assistant for a U.S.-based client. Performed a variety of tasks including administrative support, graphic design, basic video editing, and social media management. Gained valuable experience in working independently, managing deadlines, and communicating effectively across time zones. ✅ Technical Skills Proficient in Microsoft Office Suite, Google Workspace, Canva, and basic video editing tools. Familiar with social media platforms (Facebook, Instagram, etc.) and scheduling tools.