I am a professional Client Services Specialist with over 7 years of experience in handling multinational clients. I started my career as a Customer Service Representative in one of the largest BPO in the Philippines. My most recent position was Team Lead intern which developed my leadership and administrative skills. My years of experience in the BPO industry taking inbound and outbound calls providing excellent customer experience to our clients build my confidence in everything I do. Because of my past call center experience, I also received series of English training. I love learning new things for self-development, so I enrolled myself in an Online Business Masterclass. Because of this, I am now well-equipped in delivering a high standard of service to a potential client. Creating websites, managing social media, and running ads are some of the skills I learned through training. I am also confident in project management doing administrative tasks. I can perform web research, lead generation, manage emails, as well as responding to customers via chat on behalf of the company. With all the skills I acquired online and by practice, I am also a self-motivated individual with a strong work ethic and determination to complete tasks in a timely manner. I also possess a wide range of expertise in the use of software for virtual assistance. Here are the following tools I can operate: CRM tools (Pipedrive, Hubspot) MS Office Google Spreadsheet Trello Asana WordPress Canva Filmora (basic) Mailchimp Photoshop Manychat My being assertive without being aggressive would help us mutually communicate and clearly answer your needs and concerns. I am a goal-oriented individual and a team player to achieve a decisive result. Bringing my best effort to solve any challenges provides me self-fulfillment which keeps my drive to work hard. My willingness to learn can vouch how I can easily adapt to any work environment. My role in the corporate field does not limit me on what I can do. In fact, my experiences taught me how I can extend my help to future clients to accomplish what needs to be done. If you are looking for someone to help you or don’t have time to manage your emails, files, and social media pages, I can absolutely help you.