Goal-Oriented Area Manager with 14 years of experience leading a productive team and increasing profitability through streamlining processes and identifying areas of improvement. Resourceful and adaptable collaborator with knowledge of enhancing operations and maintaining high standards of safety practices. Proven Leader with Dedication to organization and Effective Management. I am a Marketing Management graduate and have a Master's degree in Business Management at Capitol University. Work Experience: Senior Area Manager Common Wealth Credit Cooperative - Malaybalay March 2018 to Present • Worked in matrix management environment with oversight of operations of 14 satellites. • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. • Devised processes to boost long-term business success and increase profit levels. • Assessed supplier quality to maintain tight cost controls and maximize business operational performance. • Reviewed shift reports to understand current numbers and trends. • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. • Led cooperative improvement initiatives to advance operational efficiencies and increase revenue. • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. • Helped build and review master service agreements for work eligibility. • Investigated and resolved departmental non-conformance. • Partnered with vendors and suppliers to effectively manage and budget. • Advanced productivity KPIs by leading trainings on procedures and safety practices. • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues. • Collaborated with operation department to refine procedures, devise best practices and correct quality audit findings. • Spearheaded department training for appraisals of new components. • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss. • Identified and resolved unauthorized, unsafe or ineffective practices. • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles. • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. • Reduced operational risks while organizing data to forecast performance trends. • Teamed with institutional partner to create organization's mission and vision statements. • Implemented business strategies by executing swot analysis and other strategies technique, increasing revenue and effectively targeting new markets. • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development. • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality. • Eased team transitions and new employee orientation through effective training and development. • Collaborated with assistant managers to open and close office, handle large transactions and manage inventory. • Studied latest trends to add new merchandise to product lineup, improving sales revenues • Generated and developed leads, using social media platforms, networking and email management system to acquire new clients. • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues. • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long- term habits. • Reported issues to higher management with great detail, resulting in minimal issues • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. • Built loyal account base and long-term business relationships with debtor accounts. • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving. • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants. • Tracked trends and suggested enhancements to both challenge and refine company's product offerings. • Trained and guided team members to maintain high productivity and performance metrics. • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches. • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration. • Coordinated leadership workshops to educate team members on best practices to optimize productivity. Financial Analyst Asiapro Multi-Purpose Cooperative - Malaybalay June 2014 to February 2018 • Measured actual performance against operating plan and interpreted results for all levels of management. • Developed financial models, analytics and automated reporting and forecasting tools to increase productivity. • Provided tailored financial analysis and offered advice to improve business processes and manage costs. • Reviewed and reconciled general ledger accounts for monthly and year-end reports. • Compiled and coordinated financial data for analysis and reconciliation. • Prepared and submitted daily reports and monthly financial statements. • Increased revenue % by assisting with operations management, including sales and marketing efforts. • Researched and analyzed revenue and expenditure trend for accuracy and integrity. • Compiled data, reports and year-end audit information. • Developed complex spreadsheets and charts and tables of financial and budget information in Electronic System. • Prepared financial and statistical analyses, graphs and Electronic S[hidden]sentation materials and provided analytical support for finance team and operational partners. • Researched and calculated impact of operational changes to budget, financial data and financial systems. • Contributed to preparation and outlining of annual budgets. • Collaborated with loans processor and finance team to complete detailed analyses of short- and long- term strategic forecasts to assist with resource planning and capitalization needs. • Updated, reconciled and resolved issues with computerized accounting system. • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts. • Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues. • Led meetings with managers to analyze spending and provide financial recommendations. • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs. • Delivered financial oversight and advice to corporate stakeholders to improve strategic planning. • Budgeted active and proposed projects by accurately determining pricing, margins and risk factors. • Used CWCC System to create reports and recommended courses of action to upper management. • Reviewed financial reports and streamlined operations to increase productivity and company profits. • Improved operational efficiency and cultivated cost reduction and increased productivity. Planning and Operations Coordinator Asiapro Multi-Purpose Cooperative - Malaybalay June 2011 to May 2014 • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate. • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. • Provided direction and guidance to internal teams in order to achieve targets. • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution. • Oversaw day-to-day operations, including supervising large teams across several sites. • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies. • Devised processes to boost long-term business success and increase profit levels. • Reviewed shift reports to understand current numbers and trends. • Worked with vendors to make purchases and reconcile invoices. • Evaluated upcoming program plans to forecast expected resource needs. • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. • Mediated contracts with outside providers to bolster customer service and reduce costs. • Identified and resolved unauthorized, unsafe or ineffective practices. • Monitored employee productivity and optimized procedures to reduce costs. • Scheduled meetings for senior management team and booked conference rooms. • Reconciled monthly operating budgets and shared information with senior management team. • Maximized profits by reducing waste in payroll administration and increasing sales. • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. • Collaborated with area managers to evaluate needs and optimize operational plans. • Reduced Portfolio at Risk by 10% monthly and adding more than 10% Revenue per month. Credit and Collection Officer Asiapro Multi-Purpose Cooperative - Malaybalay May 2010 to January 2011 • Assisted Clients in setting up payment plans to recover overdue balances. • Monitored accounts for compliance with established payment plans and flagged those in violation. • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards. • Received inbound calls and answered questions from customers satisfactorily. • Utilized skip tracing tools to locate clients. • Maintained high volume of calls to meet demands of busy group. • Used scripted conversation prompts to convey current account information and obtain payments. • Located and monitored overdue accounts by using automated systems. • Initiated negotiations for debt recovery through email, telephone and mail contact. • Trained new team members on scripts, company services and performance strategies and provided mentoring. • Set up drafts and processed immediate payments after conducting thorough research and analysis of account. • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances. • Verified and reviewed customer account information. • Advised customers of necessary actions and strategies for debt repayment. • Achieved performance goals on consistent basis. • Worked in call center environment handling manual and automatically dialed outbound calls. • Researched accounts and completed due diligence to resolve collection problems. • Handled 100 outbound and inbound calls daily with goal of collecting billed clients. • Recorded all information regarding billing of clients. Payroll Specialist Asiapro Multi-Purpose Cooperative - Pasig November 2008 to April 2010 • Calculated payroll deductions by accurately using IFOMSCO Software and processed payroll to meet preset requirements. • Verified and submitted timekeeping information for accurate and efficient payroll processing. • Employed Data Entry skill to effectively resolve payroll discrepancies. • Processed gross pay, state and tax withholding, social security, Medicare and other deductions for all employees. • Collaborated with technology programmers to remedy system problems to achieve timely employee payments. • Monitored and tracked all employees' leave time. • Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals. • Supported payroll supervisor in all departmental payroll operations by assisting with new hire approvals, contract changes, termination actions, verification of general ledger (GL) account numbers, updating accruals and entering termination dates. • Worked with human resources to develop streamlined way to track paid time off. • Assisted Payroll Team Leaders with both internal and external audits relating to processing of payroll. • Facilitated balancing of agency funds through pivot table development and processing. • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies. • Managed payroll for organization of 2,000 + personnel. • Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes. • Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change. • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution. • Conducted studies and submitted recommendations for improving organization's accounting operation. • Monitored compliance with generally accepted accounting principles and company procedures. • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database. • Assessed data processing methods, making suggestions for change which helped to increase overall productivity. • Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures. • Maintained daily bookkeeping report. • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records. • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency. • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries. • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding. • Led payroll production for multi-state organization. • Prepared and monitored sick leave files and served as administrator of sick leave program. Sales Representative Citifinancial - Cubao July 2007 to September 2008 • Worked alongside bank representatives to enhance product presentations and advertising collateral. • Managed and evaluated operational processes and procedures to offer lending products and services. • Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals. • Shared, showed and supported clients on variety of technological digital and online tools and resources to explore solutions to achieve financial goals and financial well-being. • Built and used effective working relationships across department, functional and geographic reporting lines to share knowledge and achieve common goals. • Help Customer to prepared Post Dated Checks • Identified prospecting approaches to discover potential customers and create opportunities to sell financial solutions and ideas. • Maximized contributions by maintaining current understanding of basic products and services. • Provided advice on loans, investments and other bank products. • Targeted and engaged potential customers in market by building relationships and creating value propositions with impact. • Increased new bank relationships within local community through execution of quarterly promotions. • Resolved escalated customer issues and boosted retention rates by 100% • Collaborated with Sales Manager to achieve 100M Release • Used Microsoft Word and other software tools to create documents and other communications. • Completed all paperwork, recognizing any discrepancies and addressing them properly • Collected and applied OTC and Post-Dated Check payments.