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Hire Process Developer In The Philippines

Libertine A.

$12.50/Hour

Philippines

Member since:


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Process Developer

4.5

SUMMARY OF QUALIFICATIONS • 10 Years of Performance Coaching Expertise: Managed multiple teams and accounts in the BPO space and drove improvement using behavioral, team, career, new leader, peer, developmental and succession coaching for 10 years. Experienced in supervising a team of 15 to 30 subordinates and successfully promoting them to a Supervisory and Subject Matter Expert Roles. • Project and Time Management Skill: Used multiple tools to manage projects assigned like Trello and Wrike to ensure that projects are completed prior or within the deadline. • Process Improvement Practitioner: Led a project that generated a soft savings of $26,666.64 through Trainer Workbook automation in Excel for a team of 25 users. This project is currently being implemented globally. • Certified Trainer: Trained employees using modules I developed and utilized Adult Learning Theory to ensure desired learning is achieved. • Training Content Development: Versed in using MS PowerPoint to create gamified training content and applied the ADDIE model in Module Development. • Training Needs Analysis: Conducted multiple TNA for accounts to identify the communication skills opportunities of the agents and created an action plan to improve each opportunity. • MS Office: Versed in Advanced Excel and PowerPoint. • G-Suite: Utilized Google apps such as drive, sheets, forms and docs to create training materials and flowcharts for current clients.

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$12.50/Hour Part-Time College Level 10+ years
EXPECTED SALARY AVAILABILTY
$12.50/Hour Part-Time
EDUCATION EXPERIENCE
$College Level 10+ years

Portfolio

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Kylle J.

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Freelance/virtual assistant/Customer service

$400/Hour

Last logged: ago

Kylle J.

5.0

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$400/Hour

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Kristel L.

5.0

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$5/Hour

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Maria G.

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4.9

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