Hire Process Development Manager In The Philippines

SUMMARY OF QUALIFICATIONS • 10 Years of Performance Coaching Expertise: Managed multiple teams and accounts in the BPO space and drove improvement using behavioral, team, career, new leader, peer, developmental and succession coaching for 10 years. Experienced in supervising a team of 15 to 30 subordinates and successfully promoting them to a Supervisory and Subject Matter Expert Roles. • Project and Time Management Skill: Used multiple tools to manage projects assigned like Trello and Wrike to ensure that projects are completed prior or within the deadline. • Process Improvement Practitioner: Led a project that generated a soft savings of $26,666.64 through Trainer Workbook automation in Excel for a team of 25 users. This project is currently being implemented globally. • Certified Trainer: Trained employees using modules I developed and utilized Adult Learning Theory to ensure desired learning is achieved. • Training Content Development: Versed in using MS PowerPoint to create gamified training content and applied the ADDIE model in Module Development. • Training Needs Analysis: Conducted multiple TNA for accounts to identify the communication skills opportunities of the agents and created an action plan to improve each opportunity. • MS Office: Versed in Advanced Excel and PowerPoint. • G-Suite: Utilized Google apps such as drive, sheets, forms and docs to create training materials and flowcharts for current clients.