Hi, I’m Marwin, a quality analyst and customer service representative with almost 10 years of experience in various industries. I have a passion for delivering excellent service and ensuring customer satisfaction. I also have skills in inventory management, sales, and technology. I worked as a Quality Analyst at TaskUs, where I identify and remedy defects within the production process in creating menus for Food Handling Delivery Service (Doordash). I also recommend, implement and monitor preventive and corrective actions to ensure that quality assurance standards are achieved. I compile and analyze statistical data to improve the quality of service. Before that, I worked as a customer service representative at TaskUs, Alorica Phils., and IQOR Phil., where I handled different accounts such as Food Handling Delivery Service (Doordash), International Cargo Company (UPS), and Financial Bank (Credit One Bank). I responded to telephone, chat, and email inquiries, resolved complaints, processed orders, forms, applications, and requests, and met and exceeded client-mandated Key Performance Indicators. I also helped other teammates as their Subject Matter Experts (SME). I am proficient in computer literacy, communication skills, problem-solving skills, time management skills, analytical skills, critical thinking skills, leadership skills, professionalism, and a strong work ethic. If you are looking for a quality analyst or customer service representative or Virtual Assistant who can deliver high-quality results and provide world-class customer service, I am the right person for you. Please feel free to contact me anytime. Thank you for your attention.