Personal Virtual Assistant October 2023 - March 2024 • Researching - assist the client in his relocation to another country. Searched flats and contacted realtors to schedule a meet-up for a property showing. - Research and contact furniture removal companies and make reservations. • Calendar Management - Booking meetings and appointments and arranging the schedule into the calendar. • Email and Phone Management - Responding to emails, Composing and sending emails. Filter and unsubscribe unnecessary emails/spam. • Data Entry and Spreadsheets - Entering data into spreadsheets and databases (i.e Notion) - create invoices for clients. • Website management (Wordpress) - publish articles, approve calendar events, and remove past events. Real Estate Virtual Assistant March 2021 - May 2024 • Lead Management - use CRM (Follow-up Boss, Mojo, REISift, REIReply) to track interactions and ensure timely follow-ups. • Property / Lead Research - data mining and gathering information on leads using paid tools, county records, and CAD. - researching comparable properties. • Lead Generation - researching potential leads, qualifying them through cold calling or texting. • Inside Sales - follow up potential seller leads to maintain contact, and build trust & relationships. • Appointment setting - coordinate the appointments based on the lead's preferences and the agent's availability. Telco Customer Service May 2016 - June 2017 • Account modifications - upgrading or downgrading service plans and adding or removing features. - handling customer requests for service activation, cancellation, or transfer. • Resolving billing issues - Solving billing discrepancies and refunds. • Technical support - offering basic technical support or coordinating with field technicians for on-site assistance.