Virtual Assistant | Property Management (Long-Term & Short-Term Rentals) & Customer Support Amazon/ Shopify Hi, I’m Joera! I’m a professional Virtual Assistant specializing in property management, short-term rentals (Airbnb & VRBO), and customer service. I help property owners streamline operations, manage tenants and guests, and ensure seamless property experiences. With over 3+ years of experience in property management and customer support, I excel in handling tenant relations, lease management, maintenance coordination, and e-commerce customer service. I combine strong communication, problem-solving, and organizational skills to deliver reliable and efficient support for your rentals and business operations. Why Work With Me? 3+ years managing long-term and short-term rental properties (Airbnb, VRBO) and providing exceptional customer support Skilled in tenant and guest communication via email, live chat, and phone Efficient lease & documentation management, rent collection, and reporting Vendor coordination and maintenance requests for smooth property operations Experienced in e-commerce support, assisting customers on Shopify, Amazon, and other platforms Tools I Use AppFolio, Buildium, Tenant Turner, DocuSign, LeadSimple, Rentfaster, Kijiji, Craigslist, Asana, Trello, Slack, Notion, Google & Microsoft tools, PDF Acrobat, Matterport, Facebook Marketplace, Google Workspace, Freshdesk, LiveChat, Tawk.to, Shopify, Amazon Services Tenant & Guest Communication (Long-Term & Short-Term Rentals) Lease & Documentation Management Maintenance Coordination & Vendor Management Property Listings & Advertising (Airbnb, VRBO, Craigslist, Facebook Marketplace) Executive Virtual Assistance & E-commerce Customer Support