I’m Carlo, a results-driven Virtual Assistant and Client Success professional with over five years of experience supporting businesses across real estate, coaching, and digital marketing. Throughout my career, I’ve developed deep expertise in lead generation, client engagement, CRM setup, and end-to-end operations support. Most recently, I served as a Client Success Director for a real estate lead generation agency, where I handled cold outreach, onboarding, and CRM automation for residential real estate agents. I helped agents generate qualified buyer and seller leads using systems built in GoHighLevel, integrating tools such as Meta Ads, funnels, websites, and social media assets. I also nurtured leads through personalized follow-ups to convert them into successful deals. Before that, I worked as a Virtual Assistant handling crypto-related and general admin tasks including social media management, data entry, invoicing, and scheduling. I also have a background as a Cold Calling Representative for solar and home improvement companies, where I learned to communicate persuasively and qualify prospects effectively. My career began as a Customer Service and Technical Support Representative for cable and internet providers like DTV and AT&T, which strengthened my communication, problem-solving, and client retention skills. I’m passionate about helping businesses grow through smart systems, consistent client communication, and efficient workflows. I thrive in fast-paced, results-oriented environments and take pride in delivering top-quality support with minimal supervision. Let’s talk about how I can make your workday lighter and your business stronger.