I'm Ric, a self-motivated professional with a passion for innovation, overcoming challenges, and acquiring new skills. I have extensive experience as a virtual assistant, where I have honed my abilities to excel in various tasks. I am well-versed in utilizing project management applications, customer relationship management tools, and various software programs, including Canva, ClickUp, Google Docs, MS Office, and other similar tools. As an IT graduate, I possess a natural aptitude for swiftly grasping and adapting to technology. My educational background has equipped me with the necessary skills and knowledge to quickly navigate and excel in the ever-evolving world of technology. Throughout my career, I have consistently strived to learn quickly and set high personal and professional standards by actively seeking additional responsibilities. I have gained valuable expertise in the retail industry, having worked for 2 years as a Customer Service Representative at Petco, providing exceptional support to customers. Furthermore, I expanded my skill set by serving as a Chat Agent at MS Xbox for 1 year, effectively resolving customer inquiries and ensuring their satisfaction. I gained valuable experience as a Technical Support professional at Bell Canada for a year, during which time I actively focused on enhancing my communication skills. In addition to my experience in the retail and gaming sectors, I have contributed my technical support expertise to the telecommunications industry. As a Technical Support representative at Bell Canada, I successfully assisted customers with their technical issues for nearly 1 year, demonstrating a strong problem-solving ability. Moreover, I have had the opportunity to share my knowledge and passion as a part-time instructor at a State Universities and Colleges for 2 years. This experience allowed me to effectively communicate complex information and facilitate engaging learning environments. With my diverse background and proficiency in various tools and applications, I am confident in my ability to excel as a virtual assistant and deliver exceptional results. I am excited to leverage my skills and continue to grow professionally while contributing to the success of the projects and tasks I undertake.