I’m Maica Ortega, a results-driven professional with 8+ years of experience in customer service, technical support, and team leadership. My career started in the BPO industry, where I grew from frontline support to Team Manager, leading high-performing teams, coaching agents, and optimizing processes to exceed performance goals. Today, I specialize in virtual assistance and technical support, helping businesses and professionals streamline operations, enhance customer experience, and resolve technical challenges with efficiency and accuracy. Alongside my technical background, I also provide creative VA support from designing in Canva to building content calendars and managing social media planning. 🔹 Core Expertise ✔ Customer Service & Chat Support (billing, financial, technical) ✔ DNS, Microsoft 365, email & website troubleshooting ✔ Team Leadership, Training, and Performance Management ✔ Fraud Investigation & Billing Resolution ✔ Process Optimization & Documentation ✔ Creative VA Support: Canva, content calendars, social media planning ✔ Organized and efficient in Google Workspace, and more 🔹 What I Bring ✅ Proven leadership background with hands-on technical expertise ✅ Strong problem-solving and conflict resolution skills ✅ Creative and detail-oriented support for content and social media needs ✅ Highly organized, adaptable, and proactive — committed to delivering results ✅ Dedicated to supporting business owners and professionals so they can stay focused on growth while I take care of operations in the background 💡 My Goal: To partner with businesses and leaders who value efficiency, reliability, creativity, and customer satisfaction, while contributing to their long-term success.