I am a results-driven professional with a diverse background in Customer Service, Sales, Lead Generation, Team Leadership, Quality Assurance, and Appointment Setting. With hands-on experience across multiple industries, I’ve developed a comprehensive skill set that allows me to effectively manage customer interactions, optimize team performance, and drive business growth. As a Customer Service Representative, I’ve honed my ability to handle both inbound and outbound calls, address customer inquiries, resolve issues, and provide tailored solutions. My experience as a Sales Agent and Lead Generation Specialist allowed me to refine my communication skills, where I successfully built rapport with customers, identified opportunities, and met or exceeded sales targets. I’ve also led teams as a Team Leader, managing 18 coordinators, coaching and motivating them to hit performance metrics while ensuring a high standard of quality. My time as a Quality Assurance Specialist strengthened my attention to detail, as I assessed communications to ensure adherence to quality standards and facilitated continuous improvements. Additionally, I’ve worked as an Appointment Setter, where I coordinated appointments with potential customers, helping generate leads and increase business engagement. Driven by a passion for customer satisfaction and team success, I excel at building strong relationships, managing projects, and ensuring smooth operations in fast-paced environments. My unique combination of skills positions me to contribute to both customer-facing and backend operations, ensuring exceptional service and continued business growth.