TDCX (Transformative Digital Customer Experience) Online Advertising Specialist (Google) - Handles Google Ads Inquiry. - Processes and filters inquiries for sales, policy, and eligibility. - Direct customers to the proper support group. Therapy Travelers Marketing Specialist - Reach out and communicate to the US school districts for contract employments. - Place recruited therapists, counselors, psychiatrists, etc. Telus International Philippines Subject Matter Expert / Tier II (Google) - Handles Escalations. - Processes consult requests from Frontliners. - Coachings, Training, and Development. Frontliner (Google) - Handles customers’ inquiries - Support billing concerns. - Resolve technical issues. Convergys (now Concentrix) Team Lead Trainee / Transition Coach / Assistance Que Specialist - Ensuring that team members are motivated, monitored, and measured in line with company targets and performance standards. - Classroom discussion to give refreshers and a better understanding of how the program works. - Making sure that all agents have appropriate training and other resources to perform their work efficiently. - Developing agents by giving knowledge and skill transfer to deliver competent individuals. - Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. - Providing performance feedback and coaching on a regular basis. Mobility Sales and Service Representative (AT&T) - Managing and resolving customers’ concerns - Upsell products and services - Bill explanation and basic troubleshooting Sutherland – Philplans, BGC Customer Service Representative (eBay) Shore Solutions Inc. Customer Service Associate