Bilingual Virtual Assistant for Airbnb Property Management

Are you a detail-oriented professional with a knack for communication and technical skills? Join our dynamic team as a Bilingual Virtual Assistant, where you'll play a crucial role in managing guest interactions and ensuring smooth operations for our short-term rental properties. This remote position is perfect for someone who thrives in a fast-paced environment and enjoys leveraging technology to deliver exceptional service. As a Bilingual Virtual Assistant, you will be responsible for: Responding promptly to guest messages on Airbnb and Vrbo in both English and Spanish, ensuring a seamless communication experience. Sending detailed check-in/check-out instructions and confirming guest arrivals and departures to maintain organized operations. Monitoring property security cameras to identify and report any unusual activity or violations of house rules. Coordinating with cleaners and maintenance staff to address issues that arise between guest stays promptly. Logging all guest interactions and incidents accurately, and escalating emergencies immediately to ensure quick resolution. To excel in this role, you will need: Proficiency in Airbnb, WhatsApp, Google Sheets , and familiarity with property management software such as Hostaway or Guesty. Fluency in English and Spanish , both written and spoken, to communicate effectively with a diverse range of guests. A strong attention to detail and ability to manage multiple tasks simultaneously in a remote setting. Previous experience in property management or a similar field is preferred but not required. This role offers the flexibility of remote work while allowing you to be an integral part of our property management team. If you have a passion for hospitality and a commitment to excellence, we would love to hear from you.