Customer Experience Jobs

Join our fast-paced online team as a Live Selling Assistant and dive into the exciting world of real-time e-commerce! We're seeking an energetic detail-oriented individual ready to thrive in a hustle environment ensuring smooth live-selling operations and exceptional customer engagement. Key Responsibilities: Log orders accurately and swiftly during live sessions to keep up with the fast-paced environment. Moderate chat interactions to maintain a positive and engaging community atmosphere. Interact with customers in real-time providing excellent service and resolving queries on the spot. Offer post-live support ensuring a seamless customer experience from start to finish. Required Skills: Exceptional typing speed and attention to detail to handle multiple tasks efficiently. Proficient in using Google Sheets or Excel especially in dynamic high-pressure settings. Reliable high-speed internet connection to ensure uninterrupted live streaming capabilities. If you're ready to jump into a vibrant and exhilarating role where every moment counts we want to hear from you. This is an entry-level opportunity perfect for those ready to make their mark in the online retail industry.

We are looking for a reliable and communicative person to join our team as a Customer Support Agent. The position mainly involves written communication with customers. You will answer questions respond to individual needs and help create a friendly and professional customer experience. For this role we value people who communicate naturally understand different personalities and can stay professional even in more challenging conversations. Your profile: Good written English Confident and friendly communication Reliable and responsible work ethic Good understanding of people Ability to work independently Calm and professional approach to different situations What you can expect from us: Fixed hourly compensation Additional performance-based bonuses Training before you start Ongoing support from our team Clear processes and communication Opportunity for long-term cooperation Interested in joining our team? Send me a short message on Telegram: hidden

JOB OPPORTUNITY VIRTUAL EXECUTIVE ASSISTANT | SALES | MARKETING | SOCIAL MEDIA & CRM COORDINATOR NATURAL NUTRITION PLUS™ Premium Australian Wellness & Nutrition Brand We are seeking a highly organised proactive reliable and commercially minded Virtual Executive Assistant to become an important part of our growing business. This is not a basic data-entry or general VA position . We are looking for someone who can work across Executive Assistance HubSpot CRM Sales Lead Generation Marketing Social Media E-commerce Customer Service and Business Development . The successful candidate will become a key day-to-day support person for the business and will help ensure that leads are followed up customers are supported content is published opportunities are tracked and important tasks do not fall through the cracks. THE ROLE Position: Virtual Executive Assistant | Sales | Marketing | Social Media & CRM Coordinator Initial Hours: 15 hours per week 3 hours per day × 5 days per week The role may increase to 20-25+ hours per week as the business grows and performance is demonstrated. Work Arrangement: Remote / Virtual Preferred Location: Philippines or other suitable offshore location Employment: Independent Contractor / Virtual Assistant Starting Arrangement: Paid trial period followed by ongoing part-time work for the right person. YOUR MISSION Your mission is to help keep the business organised active and moving forward. You will work closely with the business owner and help manage the daily flow of: LEADS → CRM → FOLLOW-UP → SALES → CUSTOMERS → MARKETING → GROWTH You will be expected to take initiative rather than waiting for instructions for every small task. 1. EXECUTIVE ASSISTANT / SECRETARIAL SUPPORT Provide day-to-day administrative and executive support to the business owner. Responsibilities: Manage and organise emails Monitor incoming enquiries Organise calendar and appointments Schedule meetings Prepare meeting information Take meeting notes when required Maintain task lists Follow up outstanding tasks Research information requested by the owner Prepare documents and spreadsheets Organise digital files Maintain business records Help coordinate suppliers contractors and service providers Assist with event administration Remind the owner about important deadlines and follow-ups Keep a clear list of outstanding matters Key expectation: Do not allow important tasks enquiries or opportunities to be forgotten. 2. HUBSPOT CRM MANAGEMENT HubSpot will be an important part of your daily work. Responsibilities: Add new contacts and leads Maintain accurate customer information Update contact records Categorise and organise leads Manage sales pipeline stages Create follow-up tasks Record customer interactions Record sales activity Monitor outstanding follow-ups Keep CRM information accurate and organised Identify leads that require attention Prepare basic weekly CRM reports Help maintain a clean and useful CRM database Important: You must understand that HubSpot is not just a database . It is a tool for helping us manage: Leads → Follow-up → Sales Opportunities → Customers → Relationships 3. SALES & LEAD GENERATION You will assist with generating new business opportunities. Responsibilities: Research potential customers Research potential business partners Find potential retail stockists Find pharmacies and health stores Find gyms wellness businesses and suitable professional partners Research potential distributors Research potential affiliate partners Build prospect lists Contact prospects using approved communication Send approved sales emails Follow up prospects Track responses Book meetings or appointments Update HubSpot after every relevant interaction Identify promising sales opportunities Report potential opportunities to management Important: You are not expected to make major business decisions without approval . You will identify organise and develop opportunities and escalate important prospects to the owner. 4. AFFILIATE PROGRAM SUPPORT Assist with building and managing our affiliate network. Responsibilities: Research potential affiliate partners Identify suitable content creators and sales partners Contact prospective affiliates Explain the affiliate opportunity using approved information Maintain affiliate prospect lists Follow up interested affiliates Assist with onboarding Maintain affiliate records Track affiliate activity Communicate approved promotional information Report promising affiliate opportunities to management 5. SOCIAL MEDIA MANAGEMENT You will assist with maintaining an active and professional social-media presence. Platforms may include: Facebook Instagram LinkedIn TikTok YouTube Shorts Other appropriate platforms Responsibilities: Create basic social-media content Prepare captions Create Canva graphics Edit simple short-form videos Repurpose existing content Schedule posts Publish approved content Maintain a content calendar Monitor comments Monitor messages Identify potential customer enquiries Escalate important enquiries Monitor engagement Track content performance Prepare basic social-media reports Important: You do not need to personally produce professional commercial photography or high-end promotional videos. Professional content can be supplied by external photographers videographers and content creators. Your responsibility is to coordinate prepare publish manage and track the content. 6. MARKETING SUPPORT Assist with implementing approved marketing activities. Responsibilities: Help prepare marketing campaigns Maintain a marketing calendar Assist with email marketing Prepare newsletters using approved content Coordinate promotional campaigns Research competitors Research market opportunities Research potential promotional partners Assist with customer campaigns Track campaign results Maintain marketing records Report what is working and what is not You should be comfortable using AI tools such as ChatGPT to assist with research brainstorming drafting and productivity. 7. E-COMMERCE SUPPORT Assist with basic online-store administration. Responsibilities may include: Basic WooCommerce administration Product information updates Product listing assistance Checking online orders Monitoring customer enquiries Reporting order issues Assisting with basic website content updates Checking that promotional information is displayed correctly Coordinating website issues with the web developer Important: You are not expected to be a professional web developer. Technical website development will remain with the appropriate developer. 8. CUSTOMER SERVICE Help ensure customers receive professional and timely communication. Responsibilities: Monitor customer enquiries Respond to basic enquiries using approved information Follow up customer requests Record relevant interactions in HubSpot Escalate complaints or sensitive matters Follow up unresolved enquiries Maintain professional communication Help maintain a positive customer experience 9. CONTENT CREATOR COORDINATION You may work with external photographers videographers designers and content creators. Responsibilities: Coordinate content requests Provide approved briefs Track deadlines Collect completed content Organise content files Prepare content for publishing Schedule content Maintain the content library Follow up creators when deadlines are approaching You will help make sure that content actually gets used rather than simply being created and forgotten. 10. BUSINESS RESEARCH Research will be an important part of the role. You may be asked to research: Potential customers Retailers Pharmacies Health stores Gyms Wellness businesses Affiliates Distributors Business partners Marketing opportunities Competitors Industry developments Events Promotional opportunities Research must be presented clearly and accurately. 11. REPORTING You will provide a simple weekly report. Weekly report may include: CRM New leads Follow-ups completed Outstanding follow-ups New opportunities Sales Prospects contacted Responses received Meetings booked Sales opportunities Affiliate New prospects New contacts New affiliates Follow-up status Social Media Posts published Content created Engagement Enquiries generated Marketing Campaigns completed Email activity Results Executive Administration Tasks completed Outstanding tasks Important matters requiring owner attention 12. AI & TECHNOLOGY The successful candidate should be comfortable learning and using modern technology. Experience with the following is highly desirable: HubSpot ChatGPT Canva Google Workspace Microsoft Office WordPress WooCommerce Facebook Business tools Instagram LinkedIn Email marketing platforms Online scheduling tools Spreadsheet software You do not need to know every system. Ability and willingness to learn is extremely important. REQUIRED SKILLS The ideal candidate should have: Previous Virtual Assistant experience HubSpot CRM experience Sales or lead-generation experience Social-media experience Excellent written English Strong communication skills Excellent organisation Strong attention to detail Good computer skills Ability to research independently Ability to follow instructions Ability to prioritise Ability to meet deadlines Professional attitude Reliable internet connection Ability to work independently Strong follow-up skills Willingness to learn new systems HIGHLY DESIRABLE EXPERIENCE Preference will be given to candidates with experience in: E-commerce WooCommerce HubSpot Sales Lead generation Social-media management Email marketing Affiliate marketing Customer service Business development Executive assistance Health and wellness businesses Australian businesses PERSONAL QUALITIES WE WANT We are looking for someone who is: PROACTIVE You see something that needs doing and take action. ORGANISED You know what needs to happen today this week and next week. RELIABLE If you say something will be done it gets done. COMMERCIAL You understand that the purpose of the work is ultimately to help the business grow. CURIOUS You are willing to learn new systems and skills. RESOURCEFUL You know how to research and find solutions rather than immediately saying I don't know. PROFESSIONAL You communicate clearly and represent the business professionally. DETAIL-ORIENTED You notice errors before they become problems. DAILY WORKING PRINCIPLE Every day ask: 1. What new leads came in? 2. Who needs to be followed up? 3. What sales opportunities can we create? 4. What marketing needs to go out? 5. What social-media content needs to be published? 6. What does the owner need today? 7. What tasks are still outstanding? 8. What can I do today to help the business grow? PERFORMANCE EXPECTATIONS We are not looking for someone who simply completes a list of instructions. We want someone who can gradually become a trusted business support person . Performance will be measured by: Reliability Accuracy Follow-up completion Lead generation CRM accuracy Sales activity Social-media consistency Quality of communication Organisation Initiative Ability to meet deadlines Ability to identify opportunities Overall contribution to business growth HOURS Initial commitment: 15 hours per week 3 hours per day × 5 days The hours may increase as the business develops. The successful candidate must be able to maintain consistent working availability during agreed hours and communicate reliably with the Australian business owner. PAYMENT Compensation will be discussed based on: Experience HubSpot skills Sales ability Social-media skills Executive-assistance experience Overall capability We are looking for value reliability and capability not simply the cheapest hourly rate. A paid trial will be used before establishing an ongoing arrangement. PAID TRIAL The initial trial will allow us to assess: HubSpot skills Communication Organisation Sales ability Research ability Social-media skills Attention to detail Reliability Ability to follow instructions Initiative Candidates who perform well may be offered ongoing part-time work. APPLICATION REQUIREMENTS Please provide: 1. Your name and location 2. Your previous VA experience 3. Your HubSpot experience Tell us what you have actually done inside HubSpot. 4. Your sales/lead-generation experience 5. Your social-media experience Which platforms have you managed? 6. Your content-creation experience Tell us whether you can use Canva edit short videos and create social-media posts. 7. Your e-commerce experience Tell us whether you have worked with WooCommerce Shopify or another platform. 8. Your English communication level 9. Your hourly rate 10. Your available working hours 11. Your computer/internet setup 12. Examples of previous work Please provide relevant examples where available. IMPORTANT APPLICATION QUESTION Please answer this question: If you started working with us tomorrow and discovered that we had 50 new leads sitting in HubSpot with no follow-up what would you do first? We are interested in your thinking process initiative and organisation not just your technical skills. OUR IDEAL CANDIDATE We are looking for someone who wants more than a simple VA job. The right person can potentially grow into a long-term Business Operations & Growth Coordinator as the company expands. If you are organised commercially minded confident with technology good with people and enjoy helping a business grow we would like to hear from you. JOIN THE TEAM ADMINISTRATE | ORGANISE | CREATE | PROMOTE | FOLLOW UP | SELL | GROW NATURAL NUTRITION PLUS™ Premium Australian Wellness & Nutrition

Join Peace Oasis Spa as a Virtual Assistant and play a crucial role in supporting our growth and operations. We're looking for a reliable organized and tech-savvy individual to enhance our customer service outreach and digital presence. This is an excellent opportunity to contribute to a dynamic team in the wellness industry. As a Virtual Assistant you will be responsible for: Managing customer communications inquiries and follow-ups to nurture leads and maintain strong relationships. Conducting outreach to potential corporate medical VA community and strategic partners. Updating and managing CRM contacts pipelines tags appointments and lead statuses. Building and monitoring CRM automations including email and SMS follow-up sequences. Handling social media platforms by scheduling and publishing consistent content and responding to engagement. Assisting with content creation and editing including graphics short-form videos captions emails and promotional materials. Maintaining prospect lists and tracking outreach follow-ups appointments and results. Supporting landing pages funnels forms lead capture and booking workflows. Identifying opportunities to improve organization customer experience and workflow efficiency. Providing basic weekly reporting on leads outreach social media activity CRM activity and pending follow-ups. We are looking for a candidate with a mid-level experience who is detail-oriented and possesses a technical aptitude. While specific tools are not mentioned familiarity with CRM systems and social media management platforms is advantageous. If you are passionate about wellness and have a knack for organization and communication apply now to become a vital part of Peace Oasis Spa's mission to deliver exceptional service and growth.

Are you a driven virtual assistant eager to make an impact in the fast-paced world of SaaS? We're seeking a dynamic individual to join our team and help us revolutionize customer experiences through GoHighlevel. If you're a tech-savvy multi-tasker with a knack for organization and a passion for technology this role is for you! As a Virtual Assistant you'll play a critical role in managing customer accounts on GoHighlevel ensuring our clients meet their goals while supporting them with website management and automation tasks. Your expertise with tools like WordPress and Canva will be instrumental in driving our success. Key Responsibilities: Manage and optimize customer accounts on GoHighlevel to ensure satisfaction and goal achievement. Oversee and track set goals providing regular updates and insights to clients. Support website management and automation processes ensuring seamless operations. Utilize WordPress for website updates and maintenance ensuring optimal performance. Create and edit engaging visuals using Canva to enhance client interactions. Qualifications: Mid-level experience in a virtual assistant role preferably within the SaaS industry. Proficiency in GoHighlevel WordPress and Canva. Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. Excellent communication skills both written and verbal. Proactive with a hustle mentality and a passion for continuous learning. If you're ready to thrive in a dynamic environment where your skills will be valued and your contributions will make a tangible difference apply now and become a key player in our innovative team!

Are you passionate about e-commerce and have a knack for creating stunning online stores? We are seeking a Shopify E-commerce Specialist to join our team focusing on selling silver gold coins and comics online. This is a remote mid-level position ideal for someone with a strong background in setting up and optimizing Shopify stores. Key Responsibilities: Set up a professional and visually appealing Shopify store tailored for precious metals and comics. Add organize and manage product listings to ensure a seamless customer experience. Implement basic online marketing strategies to drive traffic and increase sales. Optimize product listings and store layout for SEO and conversion rate enhancement. Required Skills and Experience: Proven experience with Shopify including setting up stores and managing themes. Strong understanding of e-commerce best practices and online marketing. Excellent attention to detail and ability to organize product catalogs effectively. Familiarity with SEO principles to enhance store visibility. If you have a keen eye for detail and a technical approach to e-commerce we would love to hear from you. Join us in bringing our collection of precious metals and comics to a wider audience!

Join an established high-traffic account where your performance determines your earning potential. Earning Potential: $1 000/month base + commission. Top performers can earn $3 000+/month. Schedule: Full-time 5 days per week 8-hour shifts Why This Role This is not a script-reading position. We're looking for someone with genuine sales ability who can build authentic connections recognize buying opportunities and naturally convert conversations into revenue. You'll work on an established creator account with consistent traffic proven systems and ongoing support from an experienced team. Your success will be driven by your ability to build relationships maximize subscriber value and consistently deliver results. Compensation 14-Day Paid Probation: $500 Base Salary: $1 000/month upon successful completion of probation Performance Commission: 1-2% of the revenue you personally generate through PPV sales mass messages tips and related sales activities High performers have the opportunity to earn $3 000+ per month Your First 14 Days Your probation period is designed to help you learn our systems while demonstrating your ability to perform. Performance will primarily be evaluated using key operational metrics including: Spend per subscriber Reply rate Successful completion of probation unlocks your full compensation package and continued growth opportunities within the team. What You'll Do Manage multiple live conversations while maintaining genuine engaging interactions. Build authentic relationships that increase subscriber engagement and long-term value. Naturally sell PPV content custom content and premium experiences through conversational selling. Maintain the creator's personality tone and communication style across all conversations. Track subscriber history and preferences to deliver more personalized conversations and increase lifetime customer value. Consistently identify opportunities to maximize revenue while maintaining a high-quality customer experience. What We Provide Comprehensive onboarding before your first shift. Proven scripts sales frameworks and creator persona guides. A dedicated Team Lead providing coaching feedback and ongoing support. An established account with consistent high-volume traffic - you'll be joining an active operation not building an audience from scratch. Structured systems designed to help you continuously improve your performance. Who We're Looking For We're looking for someone who: Writes exceptional natural English with confidence and personality. Has strong sales instincts and knows how to recognize buying opportunities. Can manage multiple conversations simultaneously without losing context. Is highly disciplined organized and dependable. Is coachable and motivated to continuously improve. Thrives in a fast-paced performance-driven environment. Is at least 18 years old and comfortable working within the adult entertainment industry. 💰 Wage/Salary Wage: $1000 - $1200 monthly & Performance Commission: 1-2% of the revenue you personally generate through PPV Payout Frequency: Monthly

Are you passionate about connecting talented individuals with exciting career opportunities? We are on the lookout for a Junior HR Agent to join our dynamic team. With a friendly and casual work environment this remote role offers the perfect chance to grow your career in Human Resources. As a Junior HR Agent you will play a pivotal role in our hiring process. Your daily responsibilities will include: YOU WILL GET BONUS FOR EACH CLOSED POSITION Monitoring and updating open positions to ensure our job listings are current. Engaging with potential candidates building relationships and guiding them through the hiring process. Collaborating with local HR teams to identify and reach out to potential candidates. Search and Negotiate with with local HRs for the open positions To excel in this role you'll need strong communication skills enabling you to effectively interact with candidates and HR colleagues. We're looking for a mid-level professional who is eager to develop their skills in a supportive environment. This position offers the flexibility of remote work allowing you to balance your professional and personal life effectively. If you're ready to join a team that values your contributions and supports your growth we'd love to hear from you!

Join our dynamic Group Benefits Insurance team as a Virtual Assistant where you'll play a crucial role in ensuring seamless administrative operations. We are seeking a detail-oriented professional to support our account management team remotely contributing to our mission of delivering exceptional service to our clients. As a valued member of our team your responsibilities will include: Data Entry: Accurately input and manage data within Microsoft Excel workbooks to maintain up-to-date records. Email and Calendar Management: Efficiently organize and coordinate emails and meetings using Microsoft Outlook to ensure smooth communication and scheduling. Team Collaboration: Work closely with team members to address and resolve various administrative tasks enhancing team productivity and client satisfaction. We are looking for candidates with the following skills and qualifications: Proven experience in a similar mid-level virtual assistant role ideally within the insurance industry. Proficient in Microsoft Excel and Outlook with the ability to quickly learn new systems and tools. Strong organizational and communication skills with a keen attention to detail. Ability to work independently and manage multiple tasks effectively in a remote setting. If you are a proactive professional who thrives in a corporate and professional environment we invite you to apply for this exciting opportunity to contribute to our team's success. We offer a supportive remote working environment where your expertise will be appreciated and your career can flourish.

I'm looking for an Amazon Account Manager to help manage and optimize our presence on Amazon. As our business grows we need someone who can ensure our products reach their full potential on this platform. Your expertise will be invaluable in navigating the complexities of Amazon's systems. What you'll do: Manage and optimize our Amazon FBA listings to increase visibility and sales. Utilize Amazon Web Services to analyze data and improve our product strategies. Develop and implement Amazon app solutions to streamline operations and enhance customer experience. Monitor inventory levels and coordinate with suppliers to prevent stockouts or overstock situations. Handle customer inquiries and feedback to maintain a positive seller rating. What we're looking for: Proven experience with Amazon FBA and a deep understanding of its ecosystem. Strong analytical skills particularly with Amazon Web Services tools. Ability to develop and deploy Amazon app solutions. Excellent communication skills with a knack for customer service. If you're ready to take our Amazon store to the next level I'd love to hear from you!