Customer Experience Jobs

We're Hiring: Chat Support & Sales Support (Remote) We're looking for someone who enjoys talking with people providing great customer service and helping customers find the right solutions. If you're a strong communicator reliable and eager to learn we'd love to hear from you. What You'll Be Doing: Responding to customer inquiries through chat Assisting customers with questions about products and services Providing friendly and professional support Helping guide customers through the sales process Building positive relationships with customers Keeping records of customer interactions up to date Working with the team to meet daily and weekly goals What We're Looking For : Good written English communication skills Customer service or sales experience is a plus Ability to handle multiple conversations at the same time Reliable internet connection and computer setup Positive attitude and willingness to learn Strong attention to detail and good time management skills Ability to work independently in a remote environment What We Offer: Work-from-home opportunity Supportive team environment Training and ongoing guidance Growth opportunities for the right candidate Competitive pay Interested? We'd love to hear from you. Apply now and join our growing team!

Join our dynamic Group Benefits Insurance team as a Virtual Assistant where you'll play a crucial role in ensuring seamless administrative operations. We are seeking a detail-oriented professional to support our account management team remotely contributing to our mission of delivering exceptional service to our clients. As a valued member of our team your responsibilities will include: Data Entry: Accurately input and manage data within Microsoft Excel workbooks to maintain up-to-date records. Email and Calendar Management: Efficiently organize and coordinate emails and meetings using Microsoft Outlook to ensure smooth communication and scheduling. Team Collaboration: Work closely with team members to address and resolve various administrative tasks enhancing team productivity and client satisfaction. We are looking for candidates with the following skills and qualifications: Proven experience in a similar mid-level virtual assistant role ideally within the insurance industry. Proficient in Microsoft Excel and Outlook with the ability to quickly learn new systems and tools. Strong organizational and communication skills with a keen attention to detail. Ability to work independently and manage multiple tasks effectively in a remote setting. If you are a proactive professional who thrives in a corporate and professional environment we invite you to apply for this exciting opportunity to contribute to our team's success. We offer a supportive remote working environment where your expertise will be appreciated and your career can flourish.

I'm looking for an Amazon Account Manager to help manage and optimize our presence on Amazon. As our business grows we need someone who can ensure our products reach their full potential on this platform. Your expertise will be invaluable in navigating the complexities of Amazon's systems. What you'll do: Manage and optimize our Amazon FBA listings to increase visibility and sales. Utilize Amazon Web Services to analyze data and improve our product strategies. Develop and implement Amazon app solutions to streamline operations and enhance customer experience. Monitor inventory levels and coordinate with suppliers to prevent stockouts or overstock situations. Handle customer inquiries and feedback to maintain a positive seller rating. What we're looking for: Proven experience with Amazon FBA and a deep understanding of its ecosystem. Strong analytical skills particularly with Amazon Web Services tools. Ability to develop and deploy Amazon app solutions. Excellent communication skills with a knack for customer service. If you're ready to take our Amazon store to the next level I'd love to hear from you!

Are you a proactive problem-solver with a knack for delivering exceptional customer experiences in a fast-paced environment? Join our team as a TikTok Customer Service Specialist and become the vital link between our brand and our valued customers on TikTok Shop. In this role you'll be responsible for responding to customer messages with lightning speed ensuring no inquiry goes unanswered for more than five minutes during working hours. You'll handle a variety of customer inquiries from shipping and order updates to tracking requests cancellations and returns. Your ability to resolve issues professionally while adhering to company policies and escalation procedures will be key to your success. Daily you'll monitor TikTok Shop notifications reviews and support tickets ensuring you keep your finger on the pulse of customer sentiment. You'll also maintain accurate records of all customer interactions providing comprehensive daily summaries to management to help inform our customer service strategies. During live sales events you'll play a crucial role by answering customer questions in real-time and guiding buyers to our products ensuring a smooth and engaging shopping experience. Experience: Mid-Level in customer service Tools: customerservice Skills: Fast-paced response excellent communication problem-solving attention to detail If you're ready to hustle and make a real impact in a dynamic environment we want to hear from you!

* :pointer-events-auto R6Vx5W_threadScrollVars scroll-mb- calc(var(--scroll-root-safe-area-inset-bottom 0px)+var(--thread-response-height)) scroll-mt- calc(var(--header-height)+min(200px max(70px 20svh))) dir= auto data-turn-id= request-WEB:bd236684-4eb3-4eb6-b300-fd44829f70e5-1 data-turn-id-container= request-WEB:bd236684-4eb3-4eb6-b300-fd44829f70e5-1 data-testid= conversation-turn-4 data-scroll-anchor= false data-turn= assistant > We are looking for a reliable and proactive Customer Support Virtual Assistant to join our growing USa and UK e-commerce business. We sell personalized gifts and custom products across multiple online platforms and are looking for someone who can provide exceptional customer service while helping us maintain fast response times and high customer satisfaction. Position Details Remote position Preferably full-time Work available 7 days per week Working hours can be arranged according to your own schedule Daily workload varies depending on order volume and customer inquiries Long-term opportunity for the right candidate Responsibilities Reply to customer messages across all our platforms Answer product personalization and shipping questions Assist customers with order updates and delivery inquiries Handle customer concerns professionally and efficiently Follow company guidelines and customer service procedures Communicate with production and management when required Monitor inboxes and ensure messages are answered promptly Help maintain excellent customer satisfaction ratings Escalate complex cases when necessary Requirements Excellent written English Previous customer service experience Strong attention to detail Friendly and professional communication skills Ability to work independently Highly organized and reliable Comfortable working across multiple platforms and systems Experience with Etsy Amazon Shopify eBay Not On The High Street or similar platforms is an advantage Ideal Candidate Enjoys helping customers Learns quickly Takes ownership of tasks Can manage workload independently Is looking for a long-term position rather than short-term freelance work To Apply Please send: A brief introduction about yourself Details of your customer service experience Platforms you have worked with Your availability and time zone What is your current occupation We are looking for someone who genuinely cares about customer experience and wants to become a valued long-term member of our team.

Are you passionate about building strong client relationships and ensuring their success? Join our dynamic coaching team as a Client Success Manager and become the friendly face our clients look forward to engaging with! In this entry-level role you'll be the main client-facing account manager participating in client calls and providing professional updates. Your mission is to create a positive client experience and ensure smooth project progress. Key Responsibilities: Join client calls to build and maintain strong client relationships. Share project updates take meeting notes and follow up professionally. Coordinate with marketing design tech and content teams to meet deadlines. Handle client questions and concerns with calm confidence. Review client accounts and track deliverables to ensure clear communication. Tools You'll Use: Slack Zoom Google Workspace Gmail Google Calendar Asana or Trello Canva CRM tools basic funnel/website tools ChatGPT If you're ready to dive into a role that offers growth and the opportunity to make a real impact we'd love to hear from you!

Are you a proactive and experienced professional ready to dive into the fast-paced world of healthcare operations? We are seeking a Mid-Level Operations Specialist with expertise in Xero scheduling and staff management to join our dynamic team remotely. As a key player in our daily operations you'll ensure our healthcare practices run smoothly allowing us to provide exceptional care to our clients. Your role will be essential in maintaining our financial records managing communications and leading our team effectively. Manage Xero Books: Maintain accurate financial records process invoices and ensure timely payments using Xero. Lead Management: Oversee and prioritize incoming leads ensuring prompt and professional communication. Scheduling & Staff Management: Coordinate schedules and manage staff logistics to ensure seamless operations. Communication: Handle emails and WhatsApp hidden maintaining clear and efficient communication with clients and staff. Required Skills & Experience: Proven experience with Xero and financial management. Strong organizational skills and a knack for multitasking in a fast-paced environment. Excellent communication skills both written and verbal. Experience in scheduling and managing teams remotely. If you're ready to bring your hustle and expertise to a thriving healthcare team we'd love to hear from you. Apply today to help us deliver unparalleled service in the healthcare industry!

Are you ready to dive into the fast-paced world of hospitality and short-term rentals? We're seeking a Guest Experience and Reservation Coordinator who thrives in a hustle environment to elevate our guest services to the next level. This entry-level role is perfect for someone with a passion for guest satisfaction and a knack for problem-solving. As our Guest Experience and Reservation Coordinator you will be the first point of contact for potential and current guests ensuring they have an outstanding experience from start to finish. Your ability to communicate effectively and efficiently will be crucial in responding to booking inquiries addressing guest concerns and coordinating with our team to provide top-notch service. Engage with guests before during and after their stay to ensure a seamless experience. Respond promptly to new booking inquiries to maximize occupancy. Troubleshoot and resolve guest issues swiftly working closely with our team to maintain high satisfaction levels. To excel in this role you should be comfortable using tools such as Canva OwnerRez Pricelabs and Breezeway . These platforms will be integral in managing reservations and enhancing guest interactions. If you are an energetic detail-oriented individual looking to grow in the hospitality industry we want to hear from you! Join us and be part of a team where your hustle and dedication will make a direct impact on our guests' experiences.

Join our dynamic team as a eBay Virtual Assistant where your expertise will contribute to the seamless operation of our e-commerce platform. We are seeking a mid-level professional with a keen eye for detail and technical proficiency to manage daily tasks efficiently. In this role you will be responsible for overseeing daily orders ensuring each transaction is processed smoothly and accurately. You will work according to US time maintaining a consistent presence during peak operational hours. Your core responsibilities will include: Monitoring and managing daily eBay orders with precision. Performing routine tasks to support the eBay platform's functionality. Collaborating with team members to optimize the customer experience. While specific tools aren't specified familiarity with eBay's interface and general e-commerce tools will be advantageous. If you are a dedicated professional with a passion for e-commerce and a knack for detail-oriented tasks we invite you to apply. Join us and help elevate our eBay operations to new heights.

Rate: $5-$6.5/hr depending on your experience and skills. Join our dynamic e-commerce team as an Expert Customer Support Specialist where you'll play a pivotal role in delivering exceptional service across Amazon and other marketplaces. We're seeking a seasoned professional with a strong background in handling customer interactions through helpdesk software and managing Shopify content. In this role you will: Efficiently respond to email tickets using our helpdesk (edesk) system ensuring timely and accurate communication with customers. Manage customer complaints with professionalism processing returns and refunds or organizing replacements through our ERP system. We would seek for a person to start early (in your time zone) like about 6:00 am and work on weekends at least Saturday (getting another day off instead). Optional: oversee Shopify content management focusing on maintaining and updating product images to enhance the customer experience. Optional: manage FBA shipment plans to replenish FBA stock To excel in this position you should possess: a lot of proven experience in handling customer support for Amazon. Extended experience with general customer support by email. Extended experience using a help desk ticket system for support. Extended knowledge about at least one help desk system and its setup of email rules and workflows that would help us to establish and modify best practice email Workflows Knowledge of all refunding replacement and exchange processes so they will be fit to set up replacement shipments in Shopify doing partial or full refunds in Amazon etc. A true C2 level of English would be mandatory in order to be on the safe side that the English answers are written correctly as this will be translated back to German for most of our customers. The input needs to be correct in order to get a proper translation. Therefore some knowledge of how to handle Shopify would be needed. So surely above some basic knowledge. Working on Saturday and Sunday and having off during the week in exchange. Optional / Bonus 1: having extended knowledge of a PIM system in order to help us keeping data up-to-date correcting small mistakes and/or feeding and updating content to the PIM system (we will use Plytix) Optional / Bonus 2: The idea would be knowledge of edesk which is not that uncommon for e-commerce customer support because it has a lot of integration with different marketplaces including Amazon. This is a remote role that demands a high level of professionalism and self-motivation. If you thrive in a fast-paced environment and are passionate about customer satisfaction we invite you to apply and contribute to our continued success. To apply: Include code 0422 together with your latest CV link and cover letter explaining your relevant experience to the role. Note: We need someone who has extensive experience using eDesk and PIM system.