Customer Service Support Jobs

Are you a chatty expert with a knack for delivering top-notch customer experiences? We're on the lookout for a Live Chat Specialist to join our dynamic e-commerce team! You'll be the digital face of our brand engaging with customers through live chat and messaging platforms to ensure their shopping journey is smooth and delightful. Main Responsibilities: Communicate with customers through live chat and messaging platforms Respond to customer messages quickly and professionally Build positive relationships and maintain engaging conversations Understand customer needs and provide relevant information or assistance Follow up with customers when necessary and maintain ongoing conversations Keep accurate records and update customer information when required Resolve basic customer questions concerns and issues Escalate complex or sensitive issues to the appropriate team Follow company guidelines communication standards and procedures Work toward performance targets such as response time customer satisfaction and conversion rates Handle customer information professionally and maintain confidentiality Continuously improve communication skills based on feedback and performance reviews What You'll Need: Typing speed of 50+ WPM Internet speed of 100+ Mbps English level B2 or higher At least 1 year of chatting/customer service experience Reliable computer and professional working environment Motivated consistent and able to work independently If you're ready to bring your expertise and friendly demeanor to a fast-paced e-commerce environment we'd love to hear from you! Join us and help create memorable online shopping experiences for our customers.

Are you ready to dive into the dynamic world of social media and influencer management? Join us as a Personal Assistant and become the backbone of an exciting influencer's daily operations. We are seeking an enthusiastic entry-level professional to provide seamless support and keep the momentum going! As a Personal Assistant you'll play a crucial role in ensuring our influencer's day runs smoothly and efficiently. Your responsibilities will include: -google calendar: making goals realistic with the time alotted. help track the amount of time they take per task better. -deal with personal texts -instacart groceries -set reminders for motivation for their work and daily routine -travel coordinator: Vetting transit routes booking flights/lodging comparing transit passes and pulling together simple itineraries for trips or weekend getaways or dates including parking. -making calls from google calendar. eg: hair dresser doctor dates research (dinner reservations or activities) etc. -budgeting (optional) business: -goal tracking and prioritzation (can be altered with your research) with work spreadsheet -figuring out what kind of pedals (effects) are used in each potential cover song (optional) -metricool crossposting hashtags trending scheduling posts. -if any non cover posts: minimal editing skills -Willing to accept messages at all hours for work related requests. No need to respond until work starts. Can mute. -make lists of what to pack for a trip

We are looking for an experienced Guest Support Specialist to join our rental property management team. This role is ideal for someone who has previous experience handling guest communication for short-term rentals serviced accommodation Airbnb B hidden VRBO or similar platforms. Key Responsibilities: Responding to daily guest queries in a professional and friendly manner either through chat or calls Supporting current guests before during and after their stay Creating booking quotations for new enquiries Responding to booking enquiries and helping convert leads into confirmed bookings Handling guest concerns issues and requests efficiently Coordinating with the operations housekeeping and maintenance teams when needed Responding to guest reviews across booking platforms Keeping guest communication organised and up to date Requirements: Previous experience in guest support short-term rentals serviced accommodation or property management Strong written and verbal English communication skills Confident in responding to guests through both chat and phone calls Ability to stay calm and professional when handling guest issues Good attention to detail Organised reliable and responsive Experience with platforms such as Airbnb B hidden VRBO Hostaway or similar systems is preferred Ideal Candidate: You should be friendly proactive and confident in communicating with guests through chat or calls. We need someone who understands the importance of excellent guest experience and can help ensure our guests feel supported throughout their stay. To Apply: Please send your CV and a short message about your relevant experience.

We are hiring a Virtual Assistant to support our business with Customer Service Customer Support and Email Handling. Responsibilities: Assist with daily tasks related to Customer Service Support Customer Support tasks and follow processes accurately Handle Email Handling tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Customer Service and/or Customer Support Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

Ubicación: Remoto (Disponibilidad imprescindible en franja horaria de Madrid España / CET-CEST) Idioma: Español (Nativo o C1/C2) Modalidad: Jornada completa Descripción del Puesto Buscamos una persona proactiva estructurada y con excelente capacidad de resolución de problemas para integrarse como Coordinador/a de Operaciones y Soporte a Equipos de Carpintería . En esta posición serás el nexo fundamental entre nuestros clientes proveedores y los equipos de instaladores en campo. Garantizarás el flujo constante de información la resolución inmediata de incidencias diarias y la optimización de los procesos operativos. Este rol cuenta con un plan claro de desarrollo profesional dentro de la empresa evolucionando progresivamente hacia la gestión integral de proyectos elaboración de presupuestos y liderazgo de equipos. Responsabilidades Principales (Fase Inicial) Coordinación y Soporte Operativo: Dar soporte diario a los equipos de carpintería y montadores en obra facilitando documentación especificaciones técnicas y solución de dudas. Gestión de Interlocutores: Mantener comunicación fluida con clientes para coordinar fechas de entrega/instalación y canalizar sus requerimientos con proveedores e instaladores. Resolución de Incidencias: Identificar gestionar y resolver imprevistos logísticos faltantes de material o desviaciones en el montaje de forma rápida y eficaz. Gestión Digital de Procesos: Mantener actualizado el historial de proyectos y el pipeline de trabajo en el CRM y herramientas colaborativas de la empresa. Proyección y Desarrollo Futuro Buscamos un perfil con visión de crecimiento que a medio plazo asuma las siguientes funciones: Gestión de Proyectos End-to-End : Liderar proyectos de carpintería desde la fase de captación o asignación hasta la entrega final al cliente. Elaboración de Presupuestos: Cálculo de costes cotización de materiales y confección de propuestas comerciales. Liderazgo de Equipos Internos: Supervisión directa del personal de operaciones asignación de cargas de trabajo y optimización de rendimiento. Requisitos del Perfil Requisitos Técnicos y de Experiencia Experiencia previa en soporte operativo coordinación logística gestión de clientes o puestos similares (se valorará positivamente la experiencia previa en el sector de la carpintería reformas diseño de interiores o construcción). Dominio fluido de Google Workspace (Google Drive Gmail Docs Sheets Calendar). Manejo habitual de herramientas de CRM Microsoft. Disponibilidad para trabajar alineado al horario comercial de Madrid (España) . Competencias Personales Alta capacidad organizativa: Capacidad para priorizar tareas y gestionar múltiples frentes abiertos de manera simultánea. Orientación a la resolución de problemas: Actitud pragmática y resolutiva ante imprevistos técnicos o logísticos. Habilidades de comunicación: Claridad empatía y asertividad tanto por escrito como vía telefónica/videollamada. Lo Que Ofrecemos Trabajo 100% remoto con flexibilidad de ubicación. Incorporación a un equipo dinámico y en constante crecimiento. Plan de carrera y desarrollo profesional a corto y medio plazo. Formación continua en los sistemas y procesos de la empresa.

Operations Virtual Assistant (Short-Term Rental Operations) Company: Holland Cleaning Location: Remote Employment Type: Part-Time (18-28 hours/week to start) Growth Opportunity: Full-Time + Leadership Potential Working Hours: Must be available during U.S. Central Time business hours including occasional evenings weekends and holidays. Join a Company That Sets the Standard At Holland Cleaning we don't just clean homes we help property owners deliver exceptional guest experiences. Our mission is simple: Deliver The Dutch Standard. That means reliability professionalism attention to detail clear communication and doing the job right the first time. We're growing quickly and are looking for someone who wants to grow with us not someone looking for just another VA job. If you're highly organized love solving problems enjoy helping people and take pride in creating order from chaos we'd love to meet you. About the Role This position is the operational heartbeat of our company. As our Operations Virtual Assistant you'll coordinate communication between property owners cleaners contractors and our management team to ensure every property is ready for the next guest. You'll be trusted to make decisions solve problems independently and keep operations running smoothly. Every day is different. Some days you'll schedule cleanings. Other days you'll solve last-minute issues communicate with clients review quality-control photos or help improve our internal systems. If you enjoy variety and thrive in fast-paced environments you'll love this role. What You'll Be Responsible For Operations & Scheduling Coordinate daily cleaning schedules. Assign jobs to cleaners based on availability and location. Monitor job progress throughout the day. Handle last-minute schedule changes. Coordinate emergency and same-day cleanings. Ensure every property is guest-ready before check-in. Help improve scheduling efficiency. Client Communication Respond professionally to property owners. Keep clients informed throughout the cleaning process. Answer questions promptly and accurately. Follow up on concerns or special requests. Build long-term relationships through excellent communication. Team Coordination Communicate daily with cleaners. Provide cleaners with property information and updates. Help troubleshoot issues in real time. Ensure everyone has the information they need to succeed. Support new team members during onboarding. Quality Control. Review cleaner-submitted photos. Verify completion of cleaning checklists. Report maintenance issues. Ensure company standards are consistently met. Track recurring quality issues and recommend improvements. Administrative Support. Organize company documents. Maintain spreadsheets and operational records. Update property information. Assist with onboarding paperwork. Help build and improve company processes. Perform additional administrative tasks as needed. Who We're Looking For You might be a great fit if you... Love staying organized. Notice small details others miss. Communicate clearly and professionally. Stay calm under pressure. Enjoy solving problems independently. Can prioritize multiple tasks without losing focus. Take ownership of your work. Learn quickly and adapt to change. Enjoy helping both customers and teammates succeed. Required Qualifications Excellent written and spoken English. Strong customer service skills. Outstanding organizational skills. Reliable high-speed internet. Quiet workspace. Computer or laptop. Ability to work during U.S. Central Time. Strong critical-thinking skills. Ability to multitask efficiently. High attention to detail. Professional demeanor. Self-motivated with minimal supervision. Preferred Experience Experience with any of the following is a plus: Virtual Assistance Airbnb or Short-Term Rentals Property Management Customer Service Scheduling & Dispatching Operations Coordination Google Workspace Google Sheets Slack WhatsApp Turno (formerly TurnoverBnB) TeamUp Don't worry if you don't have experience with every platform we're happy to train the right person. What Success Looks Like After your first few months you'll be someone the team can rely on to: Keep daily operations running smoothly. Resolve issues before they become problems. Build trust with clients. Support cleaners effectively. Improve workflows. Help maintain our reputation for exceptional service. Growth Opportunities We're not looking to fill a temporary position. We're looking for someone who wants to grow with us. As our company expands there will be opportunities to take on additional responsibilities and advance into leadership roles including shift Supervisor. If you're ambitious and enjoy building systems we'd love to invest in your growth. Compensation Competitive hourly pay based on experience skills and performance. Before You Apply We're looking for someone who is dependable proactive and committed to excellence. If you're someone who enjoys solving problems takes pride in your work and wants to build a long-term career with a growing company we'd love to hear from you.

Are you ready to start your career in the transportation industry with a dynamic and supportive team? Our rental car company is seeking a friendly and organized Admin Assistant to join us remotely. This entry-level position is perfect for someone who is enthusiastic about delivering exceptional customer service and keeping things running smoothly. As an Admin Assistant you'll be the go-to person for ensuring our operations are seamless. Your main responsibilities will include: Replying to Client Inquiries: You'll be the first point of contact answering questions and providing information to help our clients have a fantastic rental experience. Following Up on Leads: Keep the momentum going by reaching out to potential customers and ensuring they have all the info they need to make a booking. Coordinating and Scheduling Maintenance: Work closely with our maintenance team to ensure our fleet is in top-notch condition and ready to hit the road. We're looking for someone who is: Friendly and approachable with a positive attitude Organized and detail-oriented Comfortable working remotely and managing your time effectively If you're excited to jump into the world of transportation and help us provide top-tier service to our clients we'd love to hear from you! Join our team and start your journey with us today.

Bilingual Weekend Staffing Coordinator(Remote) Location: 100% Remote (Work From Home) Start Date: Immediate About Us We are a New York-based event staffing company that provides hundreds of hospitality professionals for weddings catering companies and event venues every week. We're looking for a highly organized bilingual (Spanish/English) Weekend Operations Manager to oversee our weekend operations and ensure every event is fully staffed and running smoothly. Schedule (Eastern Time) *Wednesday: 4 hours TBD *Thursday: 4 hours TBD *Friday: 9:00 AM - 8:00 PM *Saturday: 9:00 AM - 2:00 PM and 7:00 PM - 12:00 AM *Sunday: 9:00 AM - 7:00 PM Additional weekday hours may be available as needed. Key Responsibilities * Schedule staff for events using our existing staff database. * Communicate with clients regarding upcoming events and staffing needs. * Coordinate with venues and internal team members to ensure smooth event execution. * Ensure all events have proper staffing coverage. * Call and text staff to fill last-minute openings and schedule changes. * Handle inbound and outbound calls texts emails and inquiries. * Maintain accurate records in our CRM system. * Provide administrative support to office staff and clients. Qualifications * Minimum 3 years of administrative or operations experience. * Fluent in both English and Spanish (written and spoken). * Excellent verbal and written communication skills. * Strong organizational skills with the ability to multitask in a fast-paced environment. * Experience managing high volumes of calls messages and scheduling. * Reliable and able to work consistently during U.S. Eastern Time business hours. * Stable high-speed internet connection and reliable electricity. * Ability to work independently and solve problems under pressure. Bonus: experience with recruiting and or social media if interested in extra hours Compensation & Benefits * $7-$10 per hour (based on experience) * 40+ hours per week * 100% Remote * Immediate opening with opportunities for additional hours and long-term growth. If you're bilingual highly organized dependable and enjoy working in a fast-paced environment we'd love to hear from you. Apply today to join our growing team!

Join our dynamic team in the software engineering industry as a Virtual Assistant focused on candidate outreach and communication. We are seeking a mid-level professional who excels in maintaining organized clear and professional communication with potential candidates. Your role will be pivotal in ensuring our outreach efforts are both effective and efficient. As a Virtual Assistant you will: Contact potential candidates through approved communication channels ensuring a professional and engaging approach. Explain our projects roles or opportunities to candidates using the information provided ensuring clarity and enthusiasm. Answer basic questions from candidates maintaining a high standard of communication and professionalism. Provide timely updates on conversations and responses received ensuring our team is always informed of candidate interactions. Maintain clear and organized communication records allowing for seamless tracking and review of candidate outreach efforts. While specific tools are not mentioned familiarity with common communication and tracking software used in recruitment processes will be advantageous. If you are detail-oriented technically inclined and passionate about fostering strong candidate relationships we encourage you to apply for this exciting remote opportunity. Bring your expertise to our team and help us connect with top talent in the software engineering field.

We are seeking a highly skilled AI-Powered Executive Assistant to support a dynamic Marketing Consultant in the Medical Device/Skincare industry. This expert-level role requires a detail-oriented professional with strong technical skills and proven experience using AI tools particularly Claude AI. Key Responsibilities: Project Management: Oversee multiple active workstreams by tracking deliverables deadlines and follow-ups. Ensure nothing slips through the cracks. Team Coordination: Manage and coordinate with freelancers creators and vendors. Assign work chase status updates and hold team members accountable with professionalism. Inbox & Calendar Management: Triage emails draft replies and protect the consultant's time efficiently. AI Utilization: Use Claude AI daily to draft communications summarize documents prepare meeting briefs organize research and build workflows. Client & Partner Communication: Communicate on behalf of the consultant ensuring appropriate tone and judgment. Project Management System Maintenance: Keep systems current and serve as the go-to source for project status updates. Qualifications: Proven experience using AI tools in real work environments with a strong preference for Claude AI. 2+ years of project management experience managing timelines dependencies and ensuring on-schedule delivery. Experience in managing people including freelancers small teams or vendors. Excellent written and verbal English communication skills. High emotional intelligence to handle sensitive conversations and read tone accurately. Proactive communicator who flags problems early maintains communication and asks questions when needed. If you are a detail-oriented expert with a technical mindset and a passion for supporting marketing initiatives in the medical skincare industry we invite you to apply for this challenging and rewarding remote role.