Operations Manager(Remote) - Home Service Industry

Upgrade Home Services is seeking an experienced and driven Operations Manager to lead and optimize our HVAC division. This is a critical leadership role responsible for the full operational performance of our HVAC business ensuring every job is completed on time, on budget, and to the highest standard our customers expect. We are looking for an organized, proactive, and people-savvy Office Manager to be the backbone of our daily operations. This role is the hub of our business - keeping the office running smoothly, supporting our field teams, and making sure every customer interaction reflects the quality and professionalism Upgrade Home Services is known for. As a key player, you will be responsible for: Dispatching all service calls and optimizing the scheduling process to enhance efficiency and client satisfaction. Managing the dispatch board to keep field personnel active and revenue-generating, while maximizing productivity. | Familiarity with service management software ( Housecall Pro, is a strong plus | Solid skills in Microsoft Office or Google Workspace,slack and others | Strong phone manner and customer service instincts - you're calm, clear, and friendly under pressure | Highly organized with sharp attention to detail | Ability to multitask and prioritize in a fast-moving environment | Trustworthy and discreet when handling sensitive business or customer information Coordinating with the Purchasing and Warehouse Coordinator for the efficient delivery of parts, keeping technicians focused on their tasks. Upholding the company's Code of Ethics, Team Rules, and Team Philosophy. Assisting with pulling permits and managing incoming leads efficiently. We are looking for a mid-level professional who excels in a remote working environment and is detail-oriented with a technical mindset. You should possess excellent communication skills, be highly organized, and have the ability to work independently while maintaining team collaboration. If you are ready to make a meaningful impact and thrive in a fast-paced home service business, we encourage you to apply and become a key contributor to our team's success!