Social Customer Service Jobs

We are seeking a smart and cooperative professional to join our dynamic team in the health industry. This mid-level remote position is designed for individuals with a passion for research customer support and organizational excellence. If you are eager to contribute to a team that values expertise and collaboration we would love to hear from you. In this role you will be responsible for a variety of tasks that support our operations and strategic initiatives. Your primary responsibilities will include: Conducting in-depth research on industry competitors to identify trends strengths and opportunities. Efficiently handling customer support tickets ensuring timely and accurate responses to inquiries. Managing and optimizing the Google calendar for our leadership team to ensure smooth scheduling and coordination. We are looking for candidates who possess the following skills and experience: Proven experience in a similar mid-level role ideally within the health industry. Exceptional research skills with the ability to analyze and synthesize information. Strong communication skills for effective customer interaction and support. Proficiency in managing digital calendars and scheduling tools. A collaborative mindset and the ability to work well in a remote team environment. Join us in our mission to advance health solutions and support our clients with excellence. Apply today to be part of a forward-thinking team dedicated to making a difference.

Are you ready to dive into a fast-paced environment where your hustle makes a real impact? Join us as a Customer Engagement Specialist in the vibrant city of Sunyani Ghana. This entry-level role offers the chance to create meaningful experiences while responding to customers and spreading hope through the right channels. As part of our team you'll be at the forefront of customer interactions leveraging the power of TikTok to engage and inspire our audience. Your role will be instrumental in not just addressing inquiries but in transforming every interaction into a positive uplifting experience. Respond swiftly and effectively to customer inquiries ensuring every question is met with clarity and compassion. Inspire customers by providing accurate information and the right resources to meet their needs. Engage actively with our TikTok community creating content that resonates and fosters a sense of community. We're looking for someone who thrives in a dynamic setting and is passionate about customer service. Your ability to stay active and responsive is key to delivering the high-energy experience we promise our customers. Tools You'll Use: TikTok If you're ready to put your skills to the test and make a difference apply now to join a team where your efforts are valued and your growth is encouraged!

Join our dynamic team as a Bilingual B2B Sales Appointment Setter where you'll leverage your English and Spanish fluency to drive sales in the US market. Specializing in the SaaS and CRM sector you'll focus on the yachting and marine industry connecting with yacht brokers dealers and marine businesses to open doors for our closing team. As an integral part of our sales force your primary role will be to initiate contact with prospective clients through cold calling expertly qualifying them and securing demo appointments. Your daily responsibilities will include: Engaging with US-based yacht brokers and marine businesses using provided contact lists. Qualifying leads and scheduling demo appointments for our sales closers. Logging all interactions notes and outcomes meticulously in the CRM. Following up with warm leads via phone and email to nurture relationships. Ensuring the prospect list remains accurate and up-to-date daily. To succeed in this role you'll need to have a solid understanding of CRM tools like Zoho as well as proficiency with Google Workspace Slack and dialer/VoIP software. We are looking for a mid-level professional who can bring a corporate and professional tone to all communications. If you are a proactive communicator with a knack for building rapport and are excited about the opportunity to work remotely in a fast-paced environment we invite you to apply and help us navigate the waves of the marine industry.

Are you ready to kickstart your career in customer service and sales? Join our dynamic team as a Customer Service Representative and be the friendly voice that our clients trust. This entry-level role offers an exciting opportunity to develop your skills in a supportive remote environment. In this role you will: Make calls and close deals: Reach out to potential clients engage them with your friendly demeanor and guide them through the sales process. Follow up efficiently: Maintain relationships with clients by providing timely updates and ensuring their needs are met. We're looking for someone who is: Friendly and approachable: You enjoy talking to people and can easily build rapport. Self-motivated: You have the drive to meet and exceed targets. Organized: You can manage multiple tasks and follow up effectively. While specific tools aren't required being comfortable with technology and quick to learn new systems will set you up for success. Join us and grow your career with a company that values your enthusiasm and dedication. Apply today and become a part of our vibrant remote team!

Are you a chatty expert with a knack for delivering top-notch customer experiences? We're on the lookout for a Live Chat Specialist to join our dynamic e-commerce team! You'll be the digital face of our brand engaging with customers through live chat and messaging platforms to ensure their shopping journey is smooth and delightful. Main Responsibilities: Communicate with customers through live chat and messaging platforms Respond to customer messages quickly and professionally Build positive relationships and maintain engaging conversations Understand customer needs and provide relevant information or assistance Follow up with customers when necessary and maintain ongoing conversations Keep accurate records and update customer information when required Resolve basic customer questions concerns and issues Escalate complex or sensitive issues to the appropriate team Follow company guidelines communication standards and procedures Work toward performance targets such as response time customer satisfaction and conversion rates Handle customer information professionally and maintain confidentiality Continuously improve communication skills based on feedback and performance reviews What You'll Need: Typing speed of 50+ WPM Internet speed of 100+ Mbps English level B2 or higher At least 1 year of chatting/customer service experience Reliable computer and professional working environment Motivated consistent and able to work independently If you're ready to bring your expertise and friendly demeanor to a fast-paced e-commerce environment we'd love to hear from you! Join us and help create memorable online shopping experiences for our customers.

Are you ready to dive into the dynamic world of social media and influencer management? Join us as a Personal Assistant and become the backbone of an exciting influencer's daily operations. We are seeking an enthusiastic entry-level professional to provide seamless support and keep the momentum going! As a Personal Assistant you'll play a crucial role in ensuring our influencer's day runs smoothly and efficiently. Your responsibilities will include: -google calendar: making goals realistic with the time alotted. help track the amount of time they take per task better. -deal with personal texts -instacart groceries -set reminders for motivation for their work and daily routine -travel coordinator: Vetting transit routes booking flights/lodging comparing transit passes and pulling together simple itineraries for trips or weekend getaways or dates including parking. -making calls from google calendar. eg: hair dresser doctor dates research (dinner reservations or activities) etc. -budgeting (optional) business: -goal tracking and prioritzation (can be altered with your research) with work spreadsheet -figuring out what kind of pedals (effects) are used in each potential cover song (optional) -metricool crossposting hashtags trending scheduling posts. -if any non cover posts: minimal editing skills -Willing to accept messages at all hours for work related requests. No need to respond until work starts. Can mute. -make lists of what to pack for a trip

We are looking for an experienced Guest Support Specialist to join our rental property management team. This role is ideal for someone who has previous experience handling guest communication for short-term rentals serviced accommodation Airbnb B hidden VRBO or similar platforms. Key Responsibilities: Responding to daily guest queries in a professional and friendly manner either through chat or calls Supporting current guests before during and after their stay Creating booking quotations for new enquiries Responding to booking enquiries and helping convert leads into confirmed bookings Handling guest concerns issues and requests efficiently Coordinating with the operations housekeeping and maintenance teams when needed Responding to guest reviews across booking platforms Keeping guest communication organised and up to date Requirements: Previous experience in guest support short-term rentals serviced accommodation or property management Strong written and verbal English communication skills Confident in responding to guests through both chat and phone calls Ability to stay calm and professional when handling guest issues Good attention to detail Organised reliable and responsive Experience with platforms such as Airbnb B hidden VRBO Hostaway or similar systems is preferred Ideal Candidate: You should be friendly proactive and confident in communicating with guests through chat or calls. We need someone who understands the importance of excellent guest experience and can help ensure our guests feel supported throughout their stay. To Apply: Please send your CV and a short message about your relevant experience.

We are hiring a Virtual Assistant to support our business with Customer Service Customer Support and Email Handling. Responsibilities: Assist with daily tasks related to Customer Service Support Customer Support tasks and follow processes accurately Handle Email Handling tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Customer Service and/or Customer Support Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

Ubicación: Remoto (Disponibilidad imprescindible en franja horaria de Madrid España / CET-CEST) Idioma: Español (Nativo o C1/C2) Modalidad: Jornada completa Descripción del Puesto Buscamos una persona proactiva estructurada y con excelente capacidad de resolución de problemas para integrarse como Coordinador/a de Operaciones y Soporte a Equipos de Carpintería . En esta posición serás el nexo fundamental entre nuestros clientes proveedores y los equipos de instaladores en campo. Garantizarás el flujo constante de información la resolución inmediata de incidencias diarias y la optimización de los procesos operativos. Este rol cuenta con un plan claro de desarrollo profesional dentro de la empresa evolucionando progresivamente hacia la gestión integral de proyectos elaboración de presupuestos y liderazgo de equipos. Responsabilidades Principales (Fase Inicial) Coordinación y Soporte Operativo: Dar soporte diario a los equipos de carpintería y montadores en obra facilitando documentación especificaciones técnicas y solución de dudas. Gestión de Interlocutores: Mantener comunicación fluida con clientes para coordinar fechas de entrega/instalación y canalizar sus requerimientos con proveedores e instaladores. Resolución de Incidencias: Identificar gestionar y resolver imprevistos logísticos faltantes de material o desviaciones en el montaje de forma rápida y eficaz. Gestión Digital de Procesos: Mantener actualizado el historial de proyectos y el pipeline de trabajo en el CRM y herramientas colaborativas de la empresa. Proyección y Desarrollo Futuro Buscamos un perfil con visión de crecimiento que a medio plazo asuma las siguientes funciones: Gestión de Proyectos End-to-End : Liderar proyectos de carpintería desde la fase de captación o asignación hasta la entrega final al cliente. Elaboración de Presupuestos: Cálculo de costes cotización de materiales y confección de propuestas comerciales. Liderazgo de Equipos Internos: Supervisión directa del personal de operaciones asignación de cargas de trabajo y optimización de rendimiento. Requisitos del Perfil Requisitos Técnicos y de Experiencia Experiencia previa en soporte operativo coordinación logística gestión de clientes o puestos similares (se valorará positivamente la experiencia previa en el sector de la carpintería reformas diseño de interiores o construcción). Dominio fluido de Google Workspace (Google Drive Gmail Docs Sheets Calendar). Manejo habitual de herramientas de CRM Microsoft. Disponibilidad para trabajar alineado al horario comercial de Madrid (España) . Competencias Personales Alta capacidad organizativa: Capacidad para priorizar tareas y gestionar múltiples frentes abiertos de manera simultánea. Orientación a la resolución de problemas: Actitud pragmática y resolutiva ante imprevistos técnicos o logísticos. Habilidades de comunicación: Claridad empatía y asertividad tanto por escrito como vía telefónica/videollamada. Lo Que Ofrecemos Trabajo 100% remoto con flexibilidad de ubicación. Incorporación a un equipo dinámico y en constante crecimiento. Plan de carrera y desarrollo profesional a corto y medio plazo. Formación continua en los sistemas y procesos de la empresa.

Operations Virtual Assistant (Short-Term Rental Operations) Company: Holland Cleaning Location: Remote Employment Type: Part-Time (18-28 hours/week to start) Growth Opportunity: Full-Time + Leadership Potential Working Hours: Must be available during U.S. Central Time business hours including occasional evenings weekends and holidays. Join a Company That Sets the Standard At Holland Cleaning we don't just clean homes we help property owners deliver exceptional guest experiences. Our mission is simple: Deliver The Dutch Standard. That means reliability professionalism attention to detail clear communication and doing the job right the first time. We're growing quickly and are looking for someone who wants to grow with us not someone looking for just another VA job. If you're highly organized love solving problems enjoy helping people and take pride in creating order from chaos we'd love to meet you. About the Role This position is the operational heartbeat of our company. As our Operations Virtual Assistant you'll coordinate communication between property owners cleaners contractors and our management team to ensure every property is ready for the next guest. You'll be trusted to make decisions solve problems independently and keep operations running smoothly. Every day is different. Some days you'll schedule cleanings. Other days you'll solve last-minute issues communicate with clients review quality-control photos or help improve our internal systems. If you enjoy variety and thrive in fast-paced environments you'll love this role. What You'll Be Responsible For Operations & Scheduling Coordinate daily cleaning schedules. Assign jobs to cleaners based on availability and location. Monitor job progress throughout the day. Handle last-minute schedule changes. Coordinate emergency and same-day cleanings. Ensure every property is guest-ready before check-in. Help improve scheduling efficiency. Client Communication Respond professionally to property owners. Keep clients informed throughout the cleaning process. Answer questions promptly and accurately. Follow up on concerns or special requests. Build long-term relationships through excellent communication. Team Coordination Communicate daily with cleaners. Provide cleaners with property information and updates. Help troubleshoot issues in real time. Ensure everyone has the information they need to succeed. Support new team members during onboarding. Quality Control. Review cleaner-submitted photos. Verify completion of cleaning checklists. Report maintenance issues. Ensure company standards are consistently met. Track recurring quality issues and recommend improvements. Administrative Support. Organize company documents. Maintain spreadsheets and operational records. Update property information. Assist with onboarding paperwork. Help build and improve company processes. Perform additional administrative tasks as needed. Who We're Looking For You might be a great fit if you... Love staying organized. Notice small details others miss. Communicate clearly and professionally. Stay calm under pressure. Enjoy solving problems independently. Can prioritize multiple tasks without losing focus. Take ownership of your work. Learn quickly and adapt to change. Enjoy helping both customers and teammates succeed. Required Qualifications Excellent written and spoken English. Strong customer service skills. Outstanding organizational skills. Reliable high-speed internet. Quiet workspace. Computer or laptop. Ability to work during U.S. Central Time. Strong critical-thinking skills. Ability to multitask efficiently. High attention to detail. Professional demeanor. Self-motivated with minimal supervision. Preferred Experience Experience with any of the following is a plus: Virtual Assistance Airbnb or Short-Term Rentals Property Management Customer Service Scheduling & Dispatching Operations Coordination Google Workspace Google Sheets Slack WhatsApp Turno (formerly TurnoverBnB) TeamUp Don't worry if you don't have experience with every platform we're happy to train the right person. What Success Looks Like After your first few months you'll be someone the team can rely on to: Keep daily operations running smoothly. Resolve issues before they become problems. Build trust with clients. Support cleaners effectively. Improve workflows. Help maintain our reputation for exceptional service. Growth Opportunities We're not looking to fill a temporary position. We're looking for someone who wants to grow with us. As our company expands there will be opportunities to take on additional responsibilities and advance into leadership roles including shift Supervisor. If you're ambitious and enjoy building systems we'd love to invest in your growth. Compensation Competitive hourly pay based on experience skills and performance. Before You Apply We're looking for someone who is dependable proactive and committed to excellence. If you're someone who enjoys solving problems takes pride in your work and wants to build a long-term career with a growing company we'd love to hear from you.