Social Customer Service Jobs

HOW TO APPLY: complete our application at hidden hidden /s/i7vot5fp (about 40 minutes). We only review applications submitted through this link. Philippines-based applicants only. THIS IS NOT A SCRIPTED SUPPORT JOB. RivetStays runs short-term rental homes for guests across North America (Airbnb B hidden VRBO Expedia) 24/7. On your shift you own guest issues from the first message to the fix: messages calls cleaners maintenance and the decisions in between. You'll often work with incomplete information and your calls have real consequences. WHAT YOU'LL DO Handle guest messages and calls from start to finish: check-in problems complaints requests reviews Coordinate cleaners maintenance and vendors in real time when something breaks Decide refunds credits and compensation for everyday issues and record every decision accurately Keep reservations listings and our systems accurate (Beds24 Breezeway PriceLabs ClickUp Missive RingCentral; we'll train you) Back-office work: expense and invoice tracking discrepancy reporting Spot repeat problems and suggest fixes to the process not just the ticket HOW DECISIONS WORK You handle routine guest issues on your own. For safety concerns serious property damage or anything beyond your authority you take immediate protective action and bring in the right person with a clear summary and recommendation. Your authority grows as your judgment proves itself. HOW WE WORK We operate 24/7. Our team lead works Philippine daytime hours; on night shifts you are often the one on duty and you hand off cleanly in the morning. We use AI every day. You should already use ChatGPT Claude Gemini or similar (free versions are fine) and know when its answer is wrong. YOU'RE A FIT IF You can take in messy complicated information and make a sound decision quickly You check the facts act and confirm the fix actually worked When something goes wrong you contain it fast tell the right people and own what happened including your own mistakes You catch the detail everyone else misses You never leave a mess for the next shift: open issues are finished or handed off with a clear note DON'T APPLY IF You need a script for everything You escalate every decision instead of making it You want to clock in answer messages and clock out REQUIREMENTS Based in the Philippines Clear written and spoken English 60 hours per week on our 24/7 schedule including overnight Philippine time weekends and holidays Quiet workspace reliable computer with webcam and headset stable internet and a backup connection Short-term rental or hospitality experience is a plus not a requirement PAY US$4-8 per hour based on demonstrated ability and verified experience; your rate is agreed before training starts Two-week paid training at US$4/hour Contract role 60 hours per week; extra hours are paid HIRING PROCESS Online application (about 35 minutes): a few quick questions your resume and a 30-minute realistic shift exercise. AI tools are allowed; you are responsible for every fact in your answer. You'll need a computer with a webcam. If shortlisted: a short AI video interview and a 10-minute reasoning test (about 30 minutes no AI) Interview with HR (about 30 minutes) including a live guest-call exercise and a short practical AI task Final conversation with the owner Two-week paid training HOW TO APPLY Apply here: hidden hidden /s/i7vot5fp We only review applications submitted through this link.

Are you ready to kickstart your career in a flexible remote role? We're looking for a Virtual Assistant who thrives in a friendly and casual environment. If you enjoy helping others and have a knack for customer support this might be the perfect opportunity for you! As a Virtual Assistant you will play a crucial role in ensuring our customers have the best experience possible. Your main responsibilities will include: Providing prompt and courteous customer support via email and chat Assisting with general administrative tasks as needed Building positive relationships with our customers Collaborating with team members to improve processes We're looking for someone who is eager to learn and grow. While previous experience is not required you should have: Strong communication skills A positive and proactive attitude Basic computer skills and the ability to quickly learn new tools Reliable internet connection for seamless remote work Join our team and enjoy the flexibility of working from anywhere while being part of a supportive and dynamic team. If you're ready to make a difference and start your journey as a Virtual Assistant we'd love to hear from you!

We are hiring a Virtual Assistant to support our business with General Tasks General Tasks and General Tasks. Responsibilities: Assist with daily tasks related to General Tasks Support General Tasks tasks and follow processes accurately Handle General Tasks tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with General Tasks and/or General Tasks Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

Join our dynamic Entertainment & Spiritual Business as a Virtual Assistant where your technical skills and attention to detail will shine. We are seeking a mid-level professional to manage and elevate our digital presence and organizational efficiency. Your role is crucial in supporting our growth and maintaining our brand's vibrancy across multiple platforms. As our Virtual Assistant you will be responsible for: Outreach & Emails: Crafting and managing professional communication with clients and partners. Social Media Posts: Developing engaging content and maintaining our presence on key platforms including LinkedIn. Website Support: Utilizing AI tools to enhance and maintain our online presence. We are looking for someone with: Proven experience in digital communication and social media management. Strong organizational skills and a knack for multitasking. Technical proficiency and a curiosity to leverage AI tools effectively. Our ideal candidate thrives in a remote work environment demonstrating self-motivation and an ability to work independently while collaborating effectively with a virtual team. If you are passionate about blending entertainment with spiritual insights and are eager to contribute to a vibrant and meaningful business we invite you to apply.

Looking for a stable long-term remote career - not another short-term campaign? If you're tired of jobs that disappear after a few months or a year this could be the opportunity you've been looking for. Join a growing web development company where you can build a long-term career develop your skills and grow into leadership roles - all while working 100% remotely. And yes you'll never be required to work in person. We believe great talent can come from anywhere and our team includes talented professionals from the Philippines who are an important part of our company's success. About Us We build high-quality websites for small businesses throughout the United States and Canada . We've been steadily growing for years and our results speak for themselves: 📈 30%+ annual growth for the past 8 years ⭐ 2 000+ five-star reviews 🚀 100% of our managers and team leads started in entry-level positions 🏠 100% remote work 📚 Opportunities to develop your skills and advance your career We're not looking for someone to simply fill a seat. We're looking for people who want to grow with the company and build a career. What You'll Do As an Outbound Sales & Appointment Setter you'll be responsible for connecting with small business owners and helping them learn about our website services. Your day-to-day responsibilities will include: 📞 Make outbound calls to small business owners using our dialing platform. 💬 Introduce and present our website services to prospective clients. 📅 Handle inbound calls from interested prospects and schedule appointments with our web designers. 🤝 Build rapport with potential clients and provide a professional positive experience. 🎯 Work toward individual and team performance goals. 💯 Maintain a high standard of professionalism and customer service on every call. What We're Looking For We're looking for friendly professional motivated individuals who are comfortable communicating with customers and have strong English skills. You should have: Excellent spoken and written English . Previous experience in appointment setting telemarketing inside sales customer service or outbound calling . Strong communication and interpersonal skills. Excellent customer-handling and relationship-building skills. A positive attitude and willingness to learn. A strong track record of working effectively as part of a team. The ability to stay motivated and productive while working independently from home. Spanish bilingual skills are a plus and will be considered an advantage. Work-From-Home Requirements You must have: 💻 A reliable computer. 🌐 Stable high-speed internet access. 🎧 A good-quality headset. 🏠 A quiet and professional environment suitable for making calls. Work Schedule You must be available to work Monday through Friday during U.S. business hours . Primary schedule: 7:45 PM - 4:00 AM Manila Time Optional Overtime: Available until approximately 5:00 AM Manila Time This is a full-time long-term remote position for candidates who are ready to commit to building a career with a growing company. Why Join Us? This isn't a short-term campaign that ends when a project is over. It's an opportunity to join a company with a proven history of growth develop professionally and potentially progress from an entry-level role into a leadership position. If you're motivated reliable great with people and looking for a company where you can grow for years - not months - we'd love to hear from you. Apply Today Take the next step toward building a stable long-term remote career with a growing international company.

ASISTENTE VIRTUAL - LLAMADAS SALIENTES Y APOYO ADMINISTRATIVO Remoto | Tiempo completo | Horario laboral de Nueva York (EASTERN TIME) Firma Consultora International en NYC abre la puerta a sus primeros postulantes de habla hispana busca un Asistente Virtual responsable organizado y profesional con un dominio en idioma espanol y nivel basico del inglés hablado y escrito. *** Considerar que es una empresa americana y debe estar familiarizado con el idioma ingles sin embargo no es un requisito mandatorio. *** Este no es un puesto de ventas ni basado en comisiones. El trabajo es estructurado pero se desarrolla en un entorno dinámico orientado al cumplimiento de KPI y requiere excelentes habilidades de comunicación capacidad para realizar múltiples tareas y precisión bajo presión. RESPONSABILIDADES | Completar aproximadamente entre 96 y 100 intentos de llamadas salientes por jornada laboral con un objetivo de hasta 12 intentos por hora. | Realizar llamadas profesionales de seguimiento utilizando los guiones aprobados por la compañía. | Registrar de manera inmediata y precisa el resultado de cada llamada. | Enviar correos electrónicos de seguimiento y monitorear las respuestas pendientes. | Actualizar comparar y verificar información en Google Sheets Microsoft Excel sistemas CRM y bases de datos. | Programar y confirmar citas mediante Google Calendar y Google Meet. | Presentar un informe diario preciso de las actividades realizadas. REQUISITOS | Dominio excepcional del inglés hablado y escrito - obligatorio. | Excelentes habilidades de comunicación y atención telefónica. | Gran capacidad de organización manejo del tiempo y realización de múltiples tareas. | Dominio de Google Sheets Microsoft Excel Gmail bases de datos y Google Meet. | Capacidad para cumplir con los KPI y trabajar profesionalmente bajo presión. | Computadora confiable auriculares profesionales conexión estable a internet y espacio adecuado de trabajo. | Disponibilidad completa durante el horario laboral de Nueva York. COMPENSACIÓN Y CAPACITACIÓN | Compensación inicial fija: $300 USD mensuales. | Esta cantidad representa la compensación inicial completa; no es un salario base más comisiones. | El proceso inicial de capacitación y evaluación supervisada es parcialmente remunerado. Todos los términos serán proporcionados antes de comenzar la capacitación. | En el futuro podrán considerarse aumentos de compensación o ascensos según el desempeño comprobado cumplimiento de KPI precisión confiabilidad asistencia incorporación de nuevas responsabilidades y necesidades de la compañía. Los aumentos no son automáticos ni están garantizados. CÓMO POSTULARSE Enviar el currículum actualizado un video de presentación en espanol y un saludo basico en Ingles sin editar una grabación de voz profesional disponibilidad de horario resultados de velocidad de internet y la fecha más próxima en que podría comenzar. Los candidatos preseleccionados deberán completar una entrevista en espanol en vivo una simulación de llamada sin preparación previa y una breve evaluación de Google Sheets o Microsoft Excel.

Are you a seasoned sales assistant looking to rev up your career in the automotive industry? We're on the hunt for an expert Sales Assistant to join our team specializing in autoglass services. If you have a knack for connecting with customers and providing top-notch service this could be the perfect role for you! As our go-to sales expert you'll be the friendly voice our customers hear when they call in ready to answer their questions and fulfill their needs. You'll play a crucial role in providing quotes and booking services ensuring a seamless experience from start to finish. Key Responsibilities: Handle inbound phone calls with a friendly and professional demeanor. Assess customer needs and provide accurate quotes. Efficiently book customer appointments. Maintain a high level of customer satisfaction. While specific tools aren't specified your expertise in communication and customer service will be your greatest assets. We're looking for someone with a proven track record in sales and a passion for the automotive industry. If you're ready to drive your career forward with a dynamic and supportive team apply today and let's make a great connection!

Are you a proactive and detail-oriented virtual assistant ready to dive into the fast-paced worlds of fashion real estate and education? We are seeking a mid-level professional who thrives in a hustle environment to manage essential tasks that keep our e-commerce operations running smoothly. Join us and bring your expertise to support our diverse range of industries! In this role you will be the driving force behind our customer interaction and order management. Your day-to-day responsibilities will include: Replying to customer messages on WhatsApp hidden Instagram with speed and precision. Taking customer orders and accurately recording them in Excel or Google Sheets. Posting new and exciting designs on Instagram and TikTok to engage our audience. Managing delivery logistics and following up with dispatch riders to ensure timely deliveries. Beyond these tasks you'll also be instrumental in handling customer support emails managing calendars scheduling appointments and conducting competitor research to keep us ahead of the game. We're looking for someone with: Proven experience in a virtual assistant role preferably within the fashion e-commerce real estate or education sectors. Strong organizational skills and attention to detail. Excellent communication skills and the ability to respond swiftly to customer inquiries. Proficiency in Excel/Google Sheets and social media platforms like Instagram and TikTok. Join our team and bring your passion and skills to a role that promises variety challenge and the chance to grow in dynamic industries. If you're ready to hustle and make an impact we want to hear from you!

We are hiring a Virtual Assistant to support our business with Customer Service Email Handling and Virtual Assistant. Responsibilities: Assist with daily tasks related to Customer Service Support Email Handling tasks and follow processes accurately Handle Virtual Assistant tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Customer Service and/or Email Handling Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

We run two growing U.S. home service businesses: BBQ grill cleaning and fireplace cleaning. We need a reliable friendly part-time virtual assistant to handle customer communication and keep our schedule full. Responsibilities: - Answer and return customer calls texts emails and social media messages - Book confirm and reschedule cleaning appointments - Send quotes invoices and appointment reminders - Follow up with past customers and promote our annual grill and fireplace maintenance plans - Request and respond to online reviews - Keep customer records and schedules up to date Requirements: - Excellent written and spoken English - Customer service or appointment-setting experience (home services a plus) - Comfortable with Google Workspace and scheduling/CRM tools (Jobber Housecall Pro or similar) - Reliable internet quiet workspace available during U.S. Eastern business hours - Organized proactive and able to work independently What success looks like: - Every inquiry answered the same business day - A full calendar with minimal no-shows - Happy customers and great reviews Part-time to start (about 20 hours/week) with room to grow.