Tenant Support Jobs

Are you an experienced self-storage professional ready to elevate your career in a dynamic remote environment? Join BetterSelfS hidden as a Virtual Property Manager and become a vital part of our expanding team. We are a global leader in the self-storage industry currently managing 13 properties and handling calls for 7 partner facilities with plans to grow even further next month. As a Virtual Property Manager you will be responsible for leveraging your self-storage expertise to drive sales and manage client relationships. This role is perfect for someone who thrives in a remote setting and is eager to move beyond the traditional BPO environment. Key Responsibilities: Convert leads into rentals with a focus on maximizing revenue. Provide exceptional customer service to existing and potential clients. Collaborate with a diverse team across the Philippines South Africa and the US. Uphold our core values of integrity honesty and accountability. What We Offer: Competitive base compensation with uncapped bonus opportunities based on performance. Reliable payment schedule twice monthly via Wise. A supportive team-oriented culture that encourages professional growth . This full-time remote position primarily requires evening and weekend availability making it ideal for those who prefer non-traditional working hours. If you are a self-storage expert who values teamwork and is eager to contribute to a growing company we invite you to apply and join us on our mission of growing together. 30 hours per week potential for more in the future depending on growth.

Must work US Eastern Time Zone hours Full-Time (9:00 AM - 6:00 PM EST) + Occasional weekend coverage (paid at 1.5x) $5.00 USD / hour IF YOU EMAIL US DIRECTLY OUTSIDE OF THIS PLATFORM YOU WILL BE IMMEDIATELY DISQUALIFIED. YOU MUST HAVE A VOICE RECORDING OR VIDEO OR YOU WILL BE DISQUALIFIED. About Agents Choice Media Agents Choice Media is a premier real estate media company serving Metro Atlanta and North Georgia. We provide high-quality photography video drone services and marketing support to real estate professionals. Our focus is helping agents build their brand and market listings effectively through fast reliable and visually compelling media. Job Overview We are looking for a highly organized tech-savvy and detail-driven Operations Coordinator to support our daily administrative and media workflows. You will play a key role in keeping projects moving ensuring quality control coordinating with team members and delivering a smooth experience for our real estate clients. Familiarity with real estate media workflows along with experience using photo/video editing software is a major advantage. Key Responsibilities Administrative & Operations Support Review and manage incoming client orders for accuracy and completeness. Monitor all orders daily to ensure media assets are delivered and paid in a timely manner. Proactively reach out to clients post-order to verify accuracy and scheduling details. Perform administrative tasks and project tracking within our delivery platform (training provided). Verify invoice amounts are accurate before sending to clients for payment. Coordinate and follow up on tasks assigned to photographers editors and internal team members to ensure deadlines are met. Media Workflow & Quality Control Conduct quality control checks on photos for accuracy completeness and consistency using tools built into our proprietary platform (AutoHDR.com). Upload manually edited photos into our delivery system (A hidden ) - requires downloading zip files extraction and subsequent upload. Arrange photos in a logical order that reflects the natural flow of the home. Review orders before delivery to ensure all assets (including Cubi.Casa Zillow and Rendy) are included and properly billed. Manage virtual staging orders using built-in tools at A hidden or ApplyDesign.io. Create AI-generated videos from photos using a proprietary platform and manage the same-day delivery window. Add task tags to new orders to inform photographers of specific on-site requirements. Client Support & Communication Answer incoming calls SMS and live website chats in a professional manner using HighLevel CRM. Assist clients with downloading photos/videos or troubleshooting system access issues. Schedule and run Zoom calls to walk clients through resolving technical download issues. Follow up with clients post-delivery to ensure satisfaction and answer system questions. Reach out to clients as requested by management to coordinate appointments answer questions about our services and request feedback after service. Additional Creative Support Learn and operate AI-based tools to create videos from photos (training provided). Assist in generating simple marketing videos using tools such as CapCut or Descript . Handle minor photo or video edits requested by clients via Photoshop CapCut or AutoHDR.com. Requirements & Qualifications Critical Requirements Flawless Attention to Detail:Mistakes directly affect client delivery billing and our brand reputation. Advanced English Skills: Exceptional written and verbal English communication is mandatory for direct US client support. Time Zone Alignment: Full availability from 9:00 AM to 6:00 PM EST. Occasional weekend tasks (up to 4 hours notified by mid-week) will be paid at a 1.5x overtime rate. Technical Autonomy: High comfort level learning new software systems workflows and AI tools quickly. Reliable high-speed internet connection and a quiet remote work environment. Preferred (Big Plus) Experience in real estate photography workflows or media coordination. Experience with HighLevel CRM Aryeo or similar platforms. Hands-on experience with CapCut Descript and Photoshop (or similar) . Background in Customer Success or Client Support. What We Offer Comprehensive training on all internal systems workflows and AI tools. Stable long-term full-time remote work. Clear potential for professional and financial growth within the company.

We are looking for an experienced Guest Support Specialist to join our rental property management team. This role is ideal for someone who has previous experience handling guest communication for short-term rentals serviced accommodation Airbnb B hidden VRBO or similar platforms. Key Responsibilities: Responding to daily guest queries in a professional and friendly manner either through chat or calls Supporting current guests before during and after their stay Creating booking quotations for new enquiries Responding to booking enquiries and helping convert leads into confirmed bookings Handling guest concerns issues and requests efficiently Coordinating with the operations housekeeping and maintenance teams when needed Responding to guest reviews across booking platforms Keeping guest communication organised and up to date Requirements: Previous experience in guest support short-term rentals serviced accommodation or property management Strong written and verbal English communication skills Confident in responding to guests through both chat and phone calls Ability to stay calm and professional when handling guest issues Good attention to detail Organised reliable and responsive Experience with platforms such as Airbnb B hidden VRBO Hostaway or similar systems is preferred Ideal Candidate: You should be friendly proactive and confident in communicating with guests through chat or calls. We need someone who understands the importance of excellent guest experience and can help ensure our guests feel supported throughout their stay. To Apply: Please send your CV and a short message about your relevant experience.

Join our dynamic real estate team as a Property Management Assistant ! We are looking for an enthusiastic and detail-oriented professional to help streamline our property management operations. If you have a friendly demeanor and a passion for providing excellent customer service this is the perfect role for you. As a Property Management Assistant you will be an integral part of our team responsible for a variety of tasks that keep our properties running smoothly. Your daily responsibilities will include: Calling tenants to handle rent collections and addressing any delinquencies. Managing inquiries from prospective tenants and conducting initial screenings. Entering detailed and accurate notes into our property management software to ensure seamless operations. Delivering patient and professional customer service to all tenants and prospective clients. We believe in a collaborative and supportive work environment where your contributions are valued. To succeed in this role we expect you to bring: Mid-level experience in property management or a related field. Strong communication skills and a friendly approachable demeanor. Attention to detail and the ability to accurately maintain records. Proficiency in using property management software (specific tools will be discussed during the interview). If you're ready to take on a new challenge and grow with us in the real estate industry we would love to hear from you! Apply today and become a vital part of our team.

Be the right hand to a seasoned metro Atlanta real estate professional ready to scale across sales development and property management. Your attention to detail and technical skills will be pivotal in driving our digital marketing and lead generation efforts. This role is ideal for a reliable professional who follows through executes with minimal oversight and wants work that evolves with a business set to expand. As our Virtual Assistant you will be responsible for supporting our real estate operations through a variety of tasks including digital ad & content creation short-form video editing CRM management simple workflow automations research and more. Ultimately your work will directly support our capacity to close more business and expand into new opportunities. Key Responsibilities: Lead Generation: Create edit and manage video content and digital ads for social media platforms CRM Management: Organize contacts for lead capture from targeted marketing campaigns and create property landing pages Research: Skip-trace essential client contact information and gather market trends for content & deliverables Support: Assist with day-to-day real estate operations across sales property management and development Initiative: Proactively suggest tools templates or process changes to improve efficiency Skills and Qualifications: Focused attention to detail with a solutions-oriented mindset Effectively generate leads using digital ad creation and social media platforms (FB IG YT TT LI etc.) Proficient with CRM systems & landing pages (preferably Lofty) Skilled at using skip tracing tools and research techniques Familiar with creating workflows using automation tools (Zapier Make or similar) Interest in real estate is a plus This role is fully remote with some early morning deadlines (EST). When applying rate yourself on a 1-5 scale for each: a) Lead Capture (videos landing pages static posts etc.); b) Skip Tracing; c) CRM Management; d) Proactive problem solving and communication. Please include a link to one of your best lead-capturing ads.