Operations Coordinator - Real Estate Media

Must work US Eastern Time Zone hours Full-Time (9:00 AM - 6:00 PM EST) + Occasional weekend coverage (paid at 1.5x) $5.00 USD / hour IF YOU EMAIL US DIRECTLY OUTSIDE OF THIS PLATFORM YOU WILL BE IMMEDIATELY DISQUALIFIED. YOU MUST HAVE A VOICE RECORDING OR VIDEO OR YOU WILL BE DISQUALIFIED. About Agents Choice Media Agents Choice Media is a premier real estate media company serving Metro Atlanta and North Georgia. We provide high-quality photography, video, drone services, and marketing support to real estate professionals. Our focus is helping agents build their brand and market listings effectively through fast, reliable, and visually compelling media. Job Overview We are looking for a highly organized, tech-savvy, and detail-driven Operations Coordinator to support our daily administrative and media workflows. You will play a key role in keeping projects moving, ensuring quality control, coordinating with team members, and delivering a smooth experience for our real estate clients. Familiarity with real estate media workflows, along with experience using photo/video editing software, is a major advantage. Key Responsibilities Administrative & Operations Support Review and manage incoming client orders for accuracy and completeness. Monitor all orders daily to ensure media assets are delivered and paid in a timely manner. Proactively reach out to clients post-order to verify accuracy and scheduling details. Perform administrative tasks and project tracking within our delivery platform (training provided). Verify invoice amounts are accurate before sending to clients for payment. Coordinate and follow up on tasks assigned to photographers, editors, and internal team members to ensure deadlines are met. Media Workflow & Quality Control Conduct quality control checks on photos for accuracy, completeness, and consistency using tools built into our proprietary platform (AutoHDR.com). Upload manually edited photos into our delivery system (A[hidden]) - requires downloading zip files, extraction, and subsequent upload. Arrange photos in a logical order that reflects the natural flow of the home. Review orders before delivery to ensure all assets (including Cubi.Casa, Zillow, and Rendy) are included and properly billed. Manage virtual staging orders using built-in tools at A[hidden] or ApplyDesign.io. Create AI-generated videos from photos using a proprietary platform and manage the same-day delivery window. Add task "tags" to new orders to inform photographers of specific on-site requirements. Client Support & Communication Answer incoming calls, SMS, and live website chats in a professional manner using HighLevel CRM. Assist clients with downloading photos/videos or troubleshooting system access issues. Schedule and run Zoom calls to walk clients through resolving technical download issues. Follow up with clients post-delivery to ensure satisfaction and answer system questions. Reach out to clients as requested by management to coordinate appointments, answer questions about our services, and request feedback after service. Additional Creative Support Learn and operate AI-based tools to create videos from photos (training provided). Assist in generating simple marketing videos using tools such as CapCut or Descript . Handle minor photo or video edits requested by clients via Photoshop, CapCut, or AutoHDR.com. Requirements & Qualifications Critical Requirements Flawless Attention to Detail:Mistakes directly affect client delivery, billing, and our brand reputation. Advanced English Skills: Exceptional written and verbal English communication is mandatory for direct US client support. Time Zone Alignment: Full availability from 9:00 AM to 6:00 PM EST. Occasional weekend tasks (up to 4 hours, notified by mid-week) will be paid at a 1.5x overtime rate. Technical Autonomy: High comfort level learning new software systems, workflows, and AI tools quickly. Reliable high-speed internet connection and a quiet remote work environment. Preferred (Big Plus) Experience in real estate photography workflows or media coordination. Experience with HighLevel CRM, Aryeo , or similar platforms. Hands-on experience with CapCut, Descript, and Photoshop (or similar) . Background in Customer Success or Client Support. What We Offer Comprehensive training on all internal systems, workflows, and AI tools. Stable, long-term full-time remote work. Clear potential for professional and financial growth within the company.