Customer Experience Operations Lead/OM Assistant I’m a results-driven Operations and Team Leader with nearly 5 years of leadership experience, managing multiple lines of business, including gaming, billing, and account support. I specialize in leading teams, improving processes, and delivering outstanding customer experiences. Beyond leadership, I bring a versatile skill set across customer service, real estate, admin support, sales, and tech-enabled operations—making me adaptable to any fast-paced remote environment. What I Can Do for You Operations & Team Leadership -Manage daily operations, workforce schedules, and performance KPIs -Lead, coach, and mentor teams -Conduct performance reviews, coaching sessions, and QA audits -Identify process gaps and implement actionable improvements -Handle escalations, crises, and client communications professionally Customer Support & Client Success -Over 7+ years of combined experience in customer service -Skilled in handling inquiries via email and chat -Expertise in de-escalations, root-cause analysis, and issue resolution -Experience in tech, gaming, automotive, and financial accounts Virtual Assistant & Administrative Support -Calendar management, email handling, and appointment setting -Data entry, research, CRM management, and documentation -Task prioritization and project coordination -Preparing reports, SOPs, and internal communications Sales & Insurance Background -Licensed financial advisor -Able to create personalized life insurance and investment proposals -Skilled in rapport building, needs assessment, and closing Tools & Platforms I Use -CRM Platforms (HubSpot, Salesforce, REI CRMs) -G-suite & Microsoft Office -Slack, Zoom, Notion, Trello, Asana, Zendesk -Chat, ticketing, and call center systems Why Work With Me I bring leadership experience, operational discipline, and a service-oriented mindset. I adapt quickly, learn fast, and consistently deliver results. Whether you need a Team Lead, VA or Customer Support Specialist, I provide professional, dependable support that helps businesses grow.