👋 Hi, I’m Jericho. I’m a reliable, motivated, and positive Virtual Assistant, Customer Support, and Travel Operations Specialist with over 6 years of experience supporting startups, growing businesses, and Fortune 500 companies. I specialize in: ✈️ Travel Operations & GDS Booking 💬 Customer Support (B2B & B2C) 🗂 Executive Virtual Assistance 📋 Administrative Support 🤝 Client Care Coordination 💼 What I Do Best: ✔️ Customer Support (Email, Chat, Phone, Helpdesk) ✔️ Corporate Travel Consulting & GDS Booking ✔️ Scheduling, Billing, and Refund Coordination ✔️ Client Care & Escalation Management ✔️ CRM Systems, Reporting, and Analytics 🧰 Tools I Work With: Zendesk, Trello, Zoho, Asana, Podio, HubSpot, M[hidden], ClickUp, Airtable, LastPass, Zoom, Calendly, Salesforce, Ahrefs, SEMrush, Moz, Lacerte, Amazon Connect, Aircall, Loom, Teams, Confluence, PureCloud, LiveChat, Calabrio, RingCentral, Behance, Slack, Notion, Guru, Canva, Adobe Lightroom, Google Workspace, Microsoft Office, Apple Maps, InShot, Amadeus (GDS), Expedia, B[hidden], Airbnb, Trainline, Airport Transfer, Cars, Bus Booking, AIG, NDC, IATA, Hotelbeds, and more. 🎯 Why Clients & Teams Love Working With Me: Detail-obsessed and deadline-driven Quick to adapt, easy to work with, and always professional Strong communication & English fluency (verbal & written) Passionate about creating smooth experiences for both teams and customers 🌏 Based in the Philippines, I support global teams across US, UK, EU, and Asia-Pacific time zones. I am someone you can count on to handle customer concerns, manage admin tasks, and coordinate travel smoothly and professionally. 🙌 If you're looking for someone who is detail-oriented, fast, and genuinely cares about client and customer satisfaction and operational excellence, you’re in the right place. 🙌 I help companies build trust with customers, optimize support workflows, and streamline travel operations, all while staying calm under pressure and delivering with heart. ❤️ Let’s connect! Whether you need a dedicated support specialist, a travel operations expert, or a reliable remote team player, I’m here to help your business grow. 📩