Marian Rose Flores Gabas Philippines [hidden] Skype: [hidden]:16735a1bed3227c2 +[hidden]70 Hi, you can call me Marian 👩‍💻 I’m reaching out to express my interest in joining your team! As an experienced One-Man Stop Virtual Assistant Freelancer, I offer a broad spectrum of skills and experience that can help streamline operations and enhance client satisfaction for your company. Whether you’re looking to improve customer service, optimize team management, or handle a variety of administrative tasks, I have the skills to make it happen! 🎓 Educational Background Bachelor of Science in Tourism, Major in Tourism Management Expertise in Hospitality Management, Travel Operations, Destination Marketing, and Customer Service. Strong understanding of the business and operational aspects of the tourism industry. 💼 Professional Skills & Experience Customer Engagement: Enhanced client experiences, organized travel itineraries, and coordinated events to ensure seamless service delivery. Scheduling & CRM Proficiency: Skilled in managing communications, scheduling appointments, and using CRM tools to maintain accurate records and facilitate timely follow-ups. Customer Service Excellence: Proven ability to build rapport and engage with clients professionally, ensuring a positive and lasting impression. Here’s how I can contribute to your business: 📓 Administrative Tasks • Scheduling: Managing appointments, meetings, and daily tasks. • Data Entry: Accurately inputting and organizing data for streamlined operations. • Email Management: Handling incoming emails, sorting, and responding promptly. 📧 Customer Service Excellence • Phone, Email, and Chat Support: Offering superior customer support, whether it’s resolving queries or offering product information. • Dispute Resolution: Handling complaints effectively and ensuring customer retention. • Customer Satisfaction and Retention: Creating positive customer experiences that drive loyalty. 🛒 Etsy Shop & Product Management • Etsy Shop Management: Applied organizational and customer service skills honed from coordinating dispatch operations and managing high volumes of inquiries, ensuring smooth communication and efficient handling of customer needs. • Product Listing & Optimization: Leveraged attention to detail and experience with data management to create accurate, appealing product listings, while ensuring customer satisfaction through timely responses and resolution of issues. 📦 Dispatch/Logistics & Inventory Management • Overseeing logistics: Coordinating with patients, managing transportation schedules, and ensuring timely delivery based on my experience in dispatch coordination. • Inventory Updates: Maintaining accurate records of supplies and orders, similar to my role managing logistics and appointments for medical transportation. 📞 Lead Generation & Cold Calling • Prospect Engagement: Reaching out to potential clients and generating leads. • Follow-Ups: Ensuring consistent and effective follow-up communications with leads. 💻 Social Media & Digital Presence • Social Media Management: Leveraged communication and organizational skills to manage interactions and engagements with VIP authors during my time as a chatter for MTC Litprimix. • Content Creation: Applied creativity in crafting compelling messages, coordinating promotions, and enhancing branding efforts to drive audience engagement. • SEO and Blog Writing: Utilized research and writing skills honed in previous roles to create optimized content that effectively communicates key messages and attracts target audiences. 👨‍👨‍👧‍👦 Training & Team Supervision • Team Leadership: Coordinated drivers and ensured seamless communication between teams while managing logistics for medical transportation at Myle Industries. • Operational Excellence: Improved dispatch workflows and managed service requests effectively during my time as a Dispatch CSR for a U.S.-based appliance company, ensuring accurate scheduling and high productivity. 🏙 Operations Management • Process Optimization: Streamlined scheduling and logistics workflows for medical transportation at Myle Industries, ensuring efficient driver coordination and on-time patient appointments. • Project Management: Successfully managed dispatch operations and service requests for appliance repairs in a U.S.-based company, coordinating technicians, tracking progress, and resolving logistical challenges to deliver high-quality outcomes. ✍🏻 Content Writing & Research • Content Creation: Drew on my experience communicating with VIP authors at MTC Litprimix to craft engaging, audience-tailored content, ensuring messages aligned with their goals and vision. • Research: Conducted in-depth research to support logistics management and dispatch coordination at Myle Industries, gathering data essential for scheduling, route optimization, and effective decision-making. 👩🏻‍💻 Dispatch & After-Hours Management • Scheduling & Dispatching: Managing appointments, deliveries, and ensuring timely service. • After-Hours Coordination: Managing customer queries and issues beyond regular business hours to ensure a smooth service. What sets me apart? 🌟 Client-Centered: I believe in building strong, lasting relationships with clients and customers, ensuring their needs are always met. 🌟 Proven Track Record: Whether in customer service, operations, or team leadership, I bring a wealth of experience that guarantees results. 🌟 Efficiency: I excel in multitasking and managing multiple projects at once while ensuring nothing slips through the cracks. 🌟 Attention to Detail: Whether it's entering data or managing a complex schedule, I pay close attention to every detail to ensure the highest quality results. 💖 Client Satisfaction is My Topmost Priority! I am ready to bring my skills to your team, deliver top-notch results, and help your business thrive. Let’s hop on a Discovery Call to discuss how I can assist you in achieving your business goals! Thank you for considering my application. I look forward to connecting with you soon! Sincerely, Marian Rose Gabas