Hire Quality Assurance Analyst / Lead Gen /Social media analyst/Transaction Processing representative In Philippines

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Profile picture of Mark C., Quality Assurance Analyst / Lead Gen /Social media analyst/Transaction Processing representative

Mark C.

$701/Month
($4.38/Hour)

Philippines

Member since:

Last logged: ago


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Quality Assurance Analyst / Lead Gen /Social media analyst/Transaction Processing representative

4.3

Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority. Performs the compliance review of all batch documentation related to quality assurance audits and evaluations. Including call center agent phone conversation, process, and service knowledge. Ability to communicate both written and orally, accurately and effectively across different levels & cultural backgrounds. Handle more complex customer situations involving multi-site problem resolution and escalations. Perform necessary research and work cross-functionally to identify and suggest process improvements for problem resolution as observed via the audit process. Mentors new team members and encourages sharing among the QA team functions. Supports projects required for servicing customers and Stericycle business Quality improvement initiatives.

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$701/Month Full-Time Bachelor 5 years
EXPECTED SALARY AVAILABILTY
$701/Month Full-Time
EDUCATION EXPERIENCE
$Bachelor 5 years

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