Professional Summary: Results-driven Social Media Manager & Virtual Assistant with 5+ years of experience helping brands grow their online presence through engaging content, data-driven campaigns, and customer-focused support. Skilled at creating strategies that increase engagement, boost follower growth, and generate leads. Known for strong communication, multitasking, and delivering measurable results under tight deadlines. Core Skills: Social Media Strategy & Management (Facebook, Instagram, Twitter, Discord, Telegram) Content Creation & Scheduling (Canva, MS Office, Grammarly) Analytics & Performance Tracking Paid Campaign Management & Optimization Customer Engagement & Community Building Virtual Assistance & Administrative Support Communication & Client Relations Professional Experience: Social Media Manager – Elevate Tutoring PH | 2019 – 2020 Developed and executed social media campaigns that boosted engagement by 40% within 6 months. Managed daily content creation, scheduling, and publishing across multiple platforms. Researched and implemented social media trends, improving brand visibility and relevance. Collaborated with marketing teams to refine digital strategies, reducing content turnaround time by 20%. Customer Service Support – Sean Bridge, Canada (Seahorse Learning) | Jun 2020 – Nov 2020 Handled customer inquiries and technical troubleshooting, resolving 95% of issues on first contact. Delivered consistent customer satisfaction by providing clear and timely solutions. Supported online learning platforms, contributing to positive student retention rates. Discord / NFT Virtual Assistant – Investment Company | 2022 Grew and managed online communities, achieving whitelisted status in multiple NFT projects. Drove community engagement through contests, fan art, and interactive discussions. Increased Discord activity levels by 30% within 3 months. Cashier / Inventory Clerk – G-7 Cybercafe & Computer Services | 2014 – 2024 Handled daily transactions and inventory tracking with 100% accuracy. Improved inventory ordering system, reducing stock shortages by 25%. Built strong customer relationships, ensuring repeat business and loyalty. Virtual Assistant Internships: JohnAnne Travel & Tours (2020): Created Facebook content plans and ad campaigns, increasing inquiries by 15% in 2 months. Filipino Virtual Assistance (2020): Managed social media posts, created presentations, scheduled client meetings, and performed lead generation through research. Education: Bachelor of Science in Computer Science – Western Mindanao State University (2003 – 2008) Saint Columban College – Accountancy (2002 – 2003) Technical Tools: Canva | MS Teams | MS Office | Zoom | Telegram | Discord | Grammarly | Dropbox