Need a reliable Virtual Assistant and Customer Support Specialist who can handle your tasks efficiently while helping your business grow? That’s exactly what I do—organized, tech-savvy, and results-driven. Hi! I’m Joycie Mae Dela Cruz, a highly skilled Virtual Assistant, Customer Service Representative, and Social Media Manager with solid experience in the BPO industry and remote work setup. I specialize in delivering top-notch customer support, efficient administrative assistance, and engaging social media content that help businesses run smoothly and grow their online presence. With over 2 years of experience, I’ve worked with clients on customer service, lead generation, admin support, and social media management—consistently providing accurate, reliable, and results-driven support. 💼 How I Can Help Your Business: 📞 Customer Service (BPO & Remote Support): Handling inbound/outbound calls, live chat, and email support with professionalism and empathy. 🗂 Virtual Assistant / Administrative Support: Calendar and email management, CRM updates, payroll, reports, data entry, scheduling, and document organization. 📣 Social Media Management: Content creation (graphics, short-form videos, captions), TikTok affiliate promotions, UGC content, brand partnerships, and audience engagement. ⚙️ Tools & Platforms: CRM Systems, RingCentral, Zoom, Google Workspace, Microsoft Office, Canva, CapCut, and major social media platforms. ✨ Why Choose Me? • Background in customer service, sales, and debt settlement support in the BPO industry. • Strong multitasking, time management, and organizational skills. • Experience as a UGC Creator, TikTok Affiliate, and Brand Ambassador—helping brands increase engagement and sales through authentic content. • Committed to accuracy, efficiency, and delivering high-quality work on time. 🚀 Whether you need a dedicated Virtual Assistant, reliable Customer Support Representative, or creative Social Media Manager, I’m here to help you save time, boost productivity, and grow your business. Let’s work together to achieve your goals!