Client Communication Jobs

Join our dynamic real estate management team as a Customer Service Phone Representative where your technical skills and attention to detail will play a crucial role in delivering exceptional service to our clients. We are seeking a mid-level professional with a passion for customer support and an interest in real estate management. As a Customer Service Phone Representative you will be responsible for: Answering incoming calls and providing solutions to client inquiries in a professional manner. Tracking and updating service tickets efficiently using Office tools. Following up diligently on maintenance requests to ensure timely resolution and client satisfaction. We are looking for someone who is: Proficient in using Office tools to manage and update customer information. Able to handle multiple tasks with precision and care. Experienced in customer service preferably within the real estate or property management sector. Detail-oriented with strong organizational skills and a technical mindset. This is a remote position offering you the flexibility to manage your schedule while delivering high-quality service. If you thrive in a fast-paced environment and are committed to enhancing the client experience we encourage you to apply.

Join our dynamic e-commerce team as an Expert Personal Assistant and play a pivotal role in assisting our clients with top-notch service and support. We are seeking a highly organized and professional individual who excels in client interaction and has a proven track record in the e-commerce industry. In this role you will be responsible for: Providing personalized support to our clients and ensuring their satisfaction. Utilizing Canva to create visually appealing presentations and marketing materials. Coordinating and managing client communications and schedules efficiently. Maintaining a high level of professionalism in all interactions. The ideal candidate will possess: Expert-level experience in personal assistance within the e-commerce industry. Proficiency in Canva for design and marketing purposes. Exceptional organizational skills and attention to detail. Strong communication abilities both written and verbal. This is a remote position that offers the flexibility to work from anywhere while delivering exemplary service to our clients. If you are a motivated individual with a commitment to excellence we encourage you to apply and become a part of our forward-thinking team.

Join our dynamic e-commerce team as a Social Media Personal Assistant ! We are seeking a detail-oriented individual with a knack for engaging online audiences. This entry-level role is perfect for those eager to dive into the digital world offering a hands-on experience in managing social media interactions and client communications. As a key player in our team you will be responsible for: Posting engaging content on various social media platforms to enhance our brand presence. Responding promptly and professionally to direct messages and comments ensuring our clients feel valued and heard. Reviewing and analyzing KPIs to gauge the effectiveness of our social media strategies and recommend improvements. You will work closely with our team using tools like Canva Google Workspace Slack Trello and Asana to streamline your daily tasks and maintain efficient communication. Required Skills and Tools: Proficiency with social media platforms and a basic understanding of digital marketing strategies. Familiarity with Canva for creating visually appealing posts. Experience with Google Workspace for effective collaboration and document management. Knowledge of Slack for team communication and Trello or Asana for task management. If you're a proactive individual with a passion for social media and client engagement we would love to hear from you. Apply today to be a part of our innovative e-commerce environment and grow your career in digital marketing.

Join our small team. We sell and deliver software demo skills Training to SaaS companies as an Expert Virtual Assistant specializing in LinkedIn strategy and client proposal management. We are seeking a detail-oriented and technically adept professional to enhance our LinkedIn presence and streamline client communications. If you excel in creating engaging content and crafting compelling client proposals this remote role is perfect for you. As our Virtual Assistant you will be pivotal in shaping our LinkedIn strategy. Your responsibilities will include: Creating and curating captivating LinkedIn content to boost engagement and visibility. Engaging with industry professionals and potential clients on LinkedIn through posts and interactions. Supporting our sales team by preparing targeted emails and developing persuasive client proposals. To excel in this role you should have: Proven expertise in LinkedIn content creation and engagement strategies. Experience in sales support particularly in drafting client proposals and emails. Proficiency in Canva for creating visually appealing content. We value a proactive approach and technical precision. You will work closely with our team to ensure our LinkedIn strategy aligns with our broader business goals.

Purpose: To serve as the project coordinator of the Advertising team managing intake asset chasing for campaigns and verification of basic reporting to free up 10-20% of the team's bandwidth for high-volume execution. Routing tasks to the appropriate team member (Ad Operations/Email) ensuring marketing campaigns are built in ClickUp and with all materials and approvals in place for an on-time launch keeping client experience at the forefront. (Note: This role does not execute campaigns in-platform; it ensures the operational ticket is perfect before handing it to the execution specialists). This role is perfect for someone who thrives in a fast-paced environment enjoys cross-functional collaboration and knows how to keep multiple moving parts aligned across campaign planning creative development approvals and final reporting. Job Duties: ○ Own the entire campaign request and triage process ensuring smooth intake efficient material review and timely execution of 200+ campaigns per month. ○ Manage daily task triage and assignments in ClickUp across multiple campaign types. Review all incoming campaign requests and assets within 1 business day of receipt. ○ Ensure that the collection of assets and approvals are received for all tasks across static video and dynamic campaigns (onsite offsite paid social Brand/Content Boosts/Content Boost With Leads). ○ Confirm receipt of complete materials by updating ClickUp status and follow up on missing items daily. ○ Assign tasks to media activation and creative resources (email ops ad ops design) within 1 business day of full material receipt. ● Cross Functional & Client Communication: ○ Serves as the first point of contact for clients on campaign requests material acknowledgment and approvals. ○ Proactively reach out to clients to clear blocked tickets follow up daily on missing assets or information needed to move a campaign forward. ○ Use standardized communication templates to ensure timely and clear outreach. We act as a white-glove service to some of our clients so adhering to communications standards is required. Any additional communication types must be approved by either the Head Project Manager or Director of Operations. ○ Followup with the execution team (AdOps/Email) on any tasks that may be delayed or that are overdue ensuring they are prioritized. ○ Execute the Exception Protocol : Immediately escalate any highly customized or strategic client questions outside of the standard SOP to the designated Client Partner or Head PM. ● ClickUp Administration: ○ Maintain the project management environment and task actionable statuses. ○ Build and maintain project plans using ClickUp templates aligning task owners ensuring statuses are up to date deadlines and dependencies are on track. ○ Manage the full creative review and approval lifecycle sending reminders and ensuring all assets are approved 2-3 business days before launch by the client or stakeholder. ○ Assign creative development and campaign setup tasks based on specialization and team capacity. ● Basic Reporting & Data Collection: ○ Ensure that campaign data is populating within client dashboards upon launch and proactively escalating to the Head Project Manager and Director of Operations if data is not populating. (This involves verifying data flow not conducting strategic data analysis). ● AI-Driven Efficiency: ○ Use AI tools to draft all routine client communications to ensure grammar and types are not within communication tone is professional and warm and ensure that ClickUp descriptions are standardized and clear. Key Responsibilities & Deliverables 1. Administrative Support (Daily/Weekly) ● Daily: Create and complete intake tasks assign team follow up on missing assets and clear blocked tickets in ClickUp. ● Weekly: Verify dashboard reporting for assigned clients is populating and deliver updates to the team on weekly 1:1 to ensure leadership is in the know of campaign and team needs. 2. High-Volume Coordination (200+ Tasks/Month) ● Manage the intake and verification for AdOps Email and managed service clients assigned. ● Ensure 5-7 day turnarounds are met by having all assets Ready for Execution on day 1 or within 48-72 hours if having to chase for assets. 3. Client Communication Strategy ● Direct Client Communication: 30% ○ Asset chasing task intake and scheduling and basic status updates ● Internal Coordination: 70% ○ Clearing hurdles for the Head PM and Execution team ensuring tasks are fully built out and escalations are directed appropriately. Required Skills & Qualifications ● Alignment: ○ High capacity for administrative tasks and meticulous attention to detail. ● Platform Proficiency: ○ Advanced ClickUp Google Workspace Slack and AI tool usage. ● Communication Excellence: ○ Clear and professional written and verbal communication utilizing AI to ensure there are no errors in communication. ● Process Discipline: ○ Uncompromising adherence to SOPs and protocol ensuring organization within ClickUp email inbox and Google Drive. ● AI Integration: ○ Expert use of AI for drafting routine client communications and verifying details on tasks. ● Strong familiarity with project management tools preferably ClickUp ● 2-3 years of experience in marketing coordination media project management or digital advertising production or fast paced agency environment. ● Detail-oriented mindset with a passion for technology advertising and accountability. Performance Metrics (KPIs) ● Ticket Readiness: ○ 95-100% Ready for Execution rate for tickets before they hit the execution team. ● Bandwidth Reduction: ○ Achieving 10-20% time savings for the Head Project Manager and Execution team. ● SLA Intake Adherence: ○ 100% on-time asset collection for tight 5-7 day turnarounds. (If a client is late delivering assets the Coordinator is measured on how quickly they sent the reminder/escalated it). ● Reporting Accuracy: ○ 100% accuracy in dashboard review to ensure data is populating post-campaign launch. To apply please include: Your relevant experience Your availability and time zone Your top 3 skills related to this role

div :bg-bg-000/50 &_pre>div :border-0.5 &_pre>div :border-border-400 &_.ignore-pre-bg>div :bg-transparent &_.standard-markdown_:is(p blockquote h1 h2 h3 h4 h5 h6) :pl-2 &_.standard-markdown_:is(p blockquote ul ol h1 h2 h3 h4 h5 h6) :pr-8 &_.progressive-markdown_:is(p blockquote h1 h2 h3 h4 h5 h6) :pl-2 &_.progressive-markdown_:is(p blockquote ul ol h1 h2 h3 h4 h5 h6) :pr-8 > _* :min-w-0 gap-3 standard-markdown > Speed to Lead is a performance-driven appointment setting company. We turn inbound leads into booked qualified attended appointments - fast. Our model is simple: we only win when our clients win. We're looking for an Executive Operations Manager to run the day-to-day operations so our founder can focus on growth and strategy. This is not a traditional VA role. You will function as the operational backbone of the business - owning the CRM managing data integrity handling client reporting coordinating the setter team and ensuring nothing falls through the cracks. What You'll Own GHL pipeline and lead operations - ensuring leads move through stages correctly automations fire properly and no lead goes cold. Building and maintaining workflows managing contact tagging list segmentation and lead source tracking. Troubleshooting broken automations webhook failures and missed triggers. Aircall coordination - monitoring call activity ensuring setters are dialling according to schedule reviewing call logs and flagging missed follow-ups. Working with Aircall dashboards and integrations to maintain visibility on team performance and call quality. Reporting data entry and admin - maintaining clean accurate data across GHL and Google Sheets. Building daily and weekly performance reports covering dials connects bookings show rates and qualification rates. Preparing client-facing reports. Managing Xero data entry including invoicing and basic bookkeeping. Maintaining SOPs. Managing the founder's calendar inbox and priorities. Client communications and onboarding - handling routine client updates onboarding new clients into GHL (pipeline setup workflow configuration access provisioning lead source integrations via Zapier or webhooks) and escalating issues with context and recommended solutions. Team coordination and process enforcement - monitoring setter activity and adherence to SOPs flagging underperformance with data coordinating schedules and shift coverage and enforcing data entry standards across the team. Systems and process improvement - identifying bottlenecks building new automations in GHL evaluating tools and integrations and owning all operational documentation. Who You Are You have hands-on experience with GoHighLevel - pipelines workflows automations reporting and contact management. This is non-negotiable. You understand Aircall - call logging dashboards integrations and how a phone-based sales operation runs. You are obsessively organised and don't let things slip. You're comfortable with data entry CRM hygiene and turning messy information into clean records. You can build and maintain reports that give clear visibility into performance. You understand sales operations: lead flow pipeline stages follow-up cadences and appointment setting metrics. You communicate directly - no fluff. You are proactive and build systems to prevent problems rather than reacting to them. You have experience working remotely with founders or small teams in fast-paced environments. Compensation and Details Competitive offshore rate paid monthly in USD or AUD. Full-time 40 hours per week with overlap in Australian business hours (AEST). Remote - anywhere with reliable internet and a quiet workspace. Tools provided: GHL Aircall Google Workspace Xero Slack. This role grows with the business - as Speed to Lead scales so does your scope and compensation. How to Apply Submit your CV and a short Loom video (under 3 minutes) explaining your GHL and Aircall experience and how you'd approach your first 7 days in this role. We hire on execution not resumes.

We are seeking a meticulous and technically adept Personal Assistant to join our dynamic real estate team. This mid-level role is designed for a professional who excels in managing schedules client communication and content creation. If you are passionate about real estate and have a knack for organization and digital content we want to hear from you! As a Personal Assistant you will play a crucial role in optimizing our daily operations and enhancing our digital presence. Your primary responsibilities will include: Client Interaction: Assist in responding to client inquiries promptly and professionally ensuring a seamless communication channel. Transaction Tracking: Monitor and maintain records of real estate transactions ensuring accuracy and timely updates. Content Creation: Develop engaging social media content that reflects our brand and attracts potential clients. Calendar Management: Organize and manage daily schedules appointments and meetings to maximize productivity. We expect you to bring a detail-oriented approach to your work with an ability to prioritize tasks efficiently. While specific tools are not specified familiarity with common office software and social media platforms is essential. Experience in the real estate industry is a plus but a proactive and adaptable attitude is key. If you are ready to contribute your skills to a thriving real estate environment and help elevate our client experience apply today to join our team!

TASKS: Manage and maintain property listings on various real estate portals ensuring accuracy and compelling descriptions to attract potential clients. Schedule and coordinate property viewings ensuring smooth logistics and providing pre-viewing information to both clients and agents. Prepare and disseminate marketing materials including brochures flyers and email campaigns highlighting property features and benefits to targeted audiences. Handle client communication responding promptly to inquiries via phone email and chat providing exceptional customer service and building strong relationships. Assist in the preparation of offers contracts and other legal documents ensuring accuracy and compliance with Dubai real estate regulations. Manage and update CRM systems ensuring all client data interactions and property details are accurately recorded and easily accessible. Oversee social media presence creating engaging content and managing online campaigns to promote properties and attract potential clients. Provide administrative support to the real estate agent handling tasks such as expense reports travel arrangements and calendar management to streamline operations. Whats App hidden Email Outreach Inventory Management Brochure Creation Database Management Document Management Receipt Preparation REQUIREMENTS: Strong proficiency in English both written and spoken with excellent communication and interpersonal skills. Familiarity with real estate listing platforms (e.g. Bayut Dubizzle) and social media marketing tools for effective property promotion. Exceptional attention to detail accuracy and a strong work ethic ensuring the delivery of high-quality work and client satisfaction. Ability to maintain confidentiality and handle sensitive information with discretion exhibiting professionalism and integrity. Demonstrated ability to work independently manage multiple tasks and meet deadlines in a fast-paced environment showcasing strong organizational skills. WORKING TIMES ARE DUBAI UAE TIME MUST BE FLEXIBLE IN WORKING HOURS JOB IS REMOTE ONLINE

We're seeking a highly organized and experienced Virtual Assistant with a strong background in Credit Repair. This role is for someone who understands U.S. credit laws can handle client communications and efficiently manage administrative tasks related to credit disputes freezes and client account updates. You will be responsible for maintaining compliance while managing communications calls and follow-ups with clients and bureaus. Key Responsibilities: Manage daily operations related to client credit repair activities. Draft send and track dispute letters following CFPB BBB and FTC guidelines. Handle credit freezes and suppression requests for: LexisNexis Sagestream Innovis CoreLogic Credco Make phone calls and send professional emails to clients creditors and reporting agencies. Schedule and manage client appointments and follow-ups. Maintain accurate records in CRM and ensure workflow efficiency. Communicate clearly and proactively with management and clients.

Real Estate & Development company seeks a tech-savvy virtual assistant to handle admin support and marketing/social media tasks. Responsibilities: Calendar management emails CRM updates and file organization. Social media content creation (FB IG TikTok LinkedIn). Graphic design for flyers ads and property marketing. Bilingual client communication (English & Spanish). Qualifications: Fluent in English & Spanish. Strong IT skills; proficient in Canva/Adobe social media tools MS Office/Google Workspace. Organized detail-oriented independent. Real estate/admin experience a plus.